When evaluating post-purchase survey tools for small e-commerce businesses, it's essential to consider platforms that effectively capture customer feedback, integrate seamlessly with existing systems, and offer scalable pricing. Zigpoll, Zonka Feedback, and AskNicely are three such tools that cater to these needs. This comparison examines each tool's features, pricing models, ease of use, integrations, customer support, and suitability for small e-commerce businesses.

Zigpoll

Features

Zigpoll is a Shopify-centric survey app designed for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection. It offers a variety of question formats, including single-select, multi-select, sliding scale, and photo selections. The platform provides unlimited surveys, AI-powered insights, and customizable survey styling. Additionally, Zigpoll supports SMS surveys and integrates with platforms like Slack and Klaviyo. (zigpoll.com)

Pricing Model

Zigpoll offers a free plan with up to 100 responses per month and 100 emails per month. Paid plans include:

• Standard: $29 per month, offering 500 responses and 2,500 emails per month.

• Advanced: $97 per month, providing 2,000 responses and 10,000 emails per month.

• Ultimate: $194 per month, with unlimited responses and 10,000 emails per month.

Annual billing options are available with a 25% discount. (zigpoll.com)

Ease of Setup and Use

Zigpoll is known for its user-friendly interface and quick setup process. Most stores can go live in under three minutes, and the platform offers installation support for paid plans. (zigpoll.com)

Integrations

Zigpoll integrates directly with Shopify, allowing for seamless survey deployment based on purchase events. It also supports integrations with Slack and Klaviyo, facilitating efficient workflow management. (zigpoll.com)

Customer Support and Documentation

Zigpoll provides responsive customer support via email and offers comprehensive documentation to assist users in maximizing the platform's capabilities. (docs.zigpoll.com)

Best-Fit Customer Profile

Zigpoll is well-suited for small e-commerce businesses, particularly those using Shopify, seeking an affordable and easy-to-implement solution for collecting customer feedback through various survey types.

Zonka Feedback

Features

Zonka Feedback is a multi-channel customer feedback platform that offers website survey widgets, in-product surveys, and feedback forms. It supports NPS, CSAT, and CES metrics, provides real-time reporting, and includes automation workflows for closing the feedback loop. The platform also offers AI-powered analytics and integrates with over 20 premium tools, including CRMs and project management systems. (zonkafeedback.com)

Pricing Model

Zonka Feedback offers custom pricing based on feedback volume, scale, and customer experience goals. Specific pricing details are not publicly disclosed, and interested businesses are encouraged to contact Zonka Feedback for a personalized quote. (zonkafeedback.com)

Ease of Setup and Use

Zonka Feedback provides a user-friendly interface with a drag-and-drop survey builder, enabling users to create and distribute surveys across multiple channels efficiently. The platform offers onboarding support to assist with setup and integration. (zonkafeedback.com)

Integrations

Zonka Feedback integrates with over 20 premium tools, including CRMs and project management systems. Specific integrations include Jira, Trello, and Asana, facilitating streamlined feedback management and workflow automation. (zonkafeedback.com)

Customer Support and Documentation

Zonka Feedback offers dedicated expert support, including onboarding assistance, role-based training, and priority support for enterprise customers. The platform also provides comprehensive documentation and resources to help users effectively utilize its features. (zonkafeedback.com)

Best-Fit Customer Profile

Zonka Feedback is ideal for businesses seeking a comprehensive feedback management solution with multi-channel capabilities and advanced analytics, suitable for organizations of various sizes.

AskNicely

Features

AskNicely is a customer feedback platform focused on NPS surveys, designed for e-commerce and service businesses. It offers real-time reporting, automated follow-ups, and integrates with various CRM and helpdesk systems. The platform emphasizes simplicity and ease of use, enabling businesses to collect and act on customer feedback efficiently.

Pricing Model

Specific pricing details for AskNicely are not publicly disclosed. Interested businesses are encouraged to contact AskNicely directly for a personalized quote.

Ease of Setup and Use

AskNicely is known for its intuitive interface and straightforward setup process, allowing businesses to deploy NPS surveys quickly and begin collecting feedback with minimal effort.

Integrations

AskNicely integrates with various CRM and helpdesk systems, facilitating seamless workflow integration and efficient feedback management.

Customer Support and Documentation

AskNicely provides customer support and offers resources to assist users in maximizing the platform's capabilities.

Best-Fit Customer Profile

AskNicely is well-suited for e-commerce and service businesses seeking a simple and effective solution for collecting and acting on NPS feedback.

Three-Way Comparison

The following table summarizes the key features of Zigpoll, Zonka Feedback, and AskNicely: