When evaluating NPS survey software, it's essential to consider tools that align with your business needs. Zigpoll, Zonka Feedback, and POWR are three platforms that cater to different aspects of customer feedback collection.

Zigpoll

Zigpoll is a Shopify-centric survey app designed for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection.

Core Features and Functionality

• Survey Types: Offers post-purchase, on-site, and exit-intent surveys tailored for Shopify merchants.
• Zero-Party Data Collection: Collects data directly from customers, enhancing personalization.
• AI-Powered Insights: Provides automatic analysis of survey responses.
• Customization: Allows flexible question formats and custom styling for surveys.

Pricing Model

Zigpoll offers a tiered pricing structure:

• Lite: Free plan with up to 100 responses per month.
• Standard: $29/month for up to 500 responses.
• Advanced: $97/month for up to 2,000 responses.
• Ultimate: $194/month for unlimited responses.

Each plan includes unlimited surveys and AI-powered insights. (zigpoll.com)

Ease of Setup and Use

Integrates seamlessly with Shopify, allowing for quick deployment. The user interface is clean and intuitive, facilitating easy survey creation and management.

Integrations

Primarily integrates with Shopify, ensuring a smooth experience for Shopify merchants. Offers API and Model Context Protocol (MCP) access for advanced integrations. (zigpoll.com)

Customer Support and Documentation

Provides responsive support and comprehensive documentation, assisting users in maximizing the platform's capabilities.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking an affordable, easy-to-use survey tool with a focus on zero-party data collection and AI-driven insights.

Zonka Feedback

Zonka Feedback is a multi-channel customer feedback platform offering website survey widgets and a range of feedback management tools.

Core Features and Functionality

• Survey Distribution: Supports email, SMS, WhatsApp, and website surveys.
• Customization: Provides a drag-and-drop survey builder with multilingual support.
• Analytics: Offers real-time reports and AI-driven insights.
• Feedback Management: Includes case management and automation workflows.

Pricing Model

Zonka Feedback offers custom pricing based on feedback volume and customer experience goals. Plans are tailored to individual business needs, with options for bundling AI Feedback Intelligence. (zonkafeedback.com)

Ease of Setup and Use

The platform is user-friendly, with a visual survey editor and straightforward setup processes. Onboarding includes personalized training to ensure effective use.

Integrations

Integrates with over 20 platforms, including CRMs and project management tools like Jira, Trello, and Asana. Supports custom integrations through APIs and middleware. (zonkafeedback.com)

Customer Support and Documentation

Offers dedicated expert support and comprehensive resources to assist users in leveraging the platform effectively.

Best-Fit Customer Profile

Suitable for businesses seeking a comprehensive feedback management solution with multi-channel distribution and advanced analytics.

POWR

POWR is a Shopify form builder that includes customizable surveys, popups, and lead capture forms.

Core Features and Functionality

• Survey Creation: Provides customizable survey templates.
• Popups and Lead Capture: Offers tools for creating popups and capturing leads.
• Design Flexibility: Allows extensive customization of form designs.
• Integrations: Integrates with various platforms, including Shopify.

Pricing Model

POWR offers a free plan with basic features and tiered paid plans starting at $8.99/month, scaling with additional features and usage.

Ease of Setup and Use

Integrates with Shopify, enabling easy addition of forms to your store. The drag-and-drop editor simplifies the creation and customization of forms.

Integrations

Integrates with Shopify and other platforms, enhancing its versatility.

Customer Support and Documentation

Provides support through email and a knowledge base, assisting users in form creation and troubleshooting.

Best-Fit Customer Profile

Ideal for Shopify merchants looking for a versatile form builder with survey capabilities, popups, and lead capture features.

Three-Way Comparison