When evaluating NPS survey software, it's essential to consider tools that align with your business needs and customer engagement strategies. Zigpoll, Zonka Feedback, and ReConvert are three platforms that offer distinct features tailored to different objectives.

Zigpoll

Zigpoll is a Shopify-centric survey app designed for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection.

Features

• Survey Types: Offers post-purchase, on-site, and exit-intent surveys.
• Zero-Party Data Collection: Gathers data directly from customers, enhancing personalization.
• AI-Powered Insights: Provides automated analysis of survey responses.
• Customizable Surveys: Allows for flexible question formats and styling.
• Integrations: Seamlessly integrates with Shopify and supports embedding on any website.

Pricing

Zigpoll offers a free plan with up to 100 responses per month. Paid plans start at $29 per month, scaling with features and response limits. Annual billing options are available with a 25% discount. (zigpoll.com)

Pros

• Shopify Integration: Easy setup for Shopify merchants.
• Flexible Survey Options: Supports various survey types to capture diverse customer feedback.
• AI Insights: Automated analysis saves time and provides actionable data.
• Affordable Pricing: Competitive rates suitable for small to medium-sized businesses.

Cons

• Limited Advanced Features: Some advanced analytics and customization options may be less comprehensive compared to competitors.
• Primarily Shopify-Focused: While it integrates with any website, its core features are optimized for Shopify users.

Best For

Shopify merchants seeking an affordable, easy-to-implement survey tool to gather customer feedback and drive improvements.

Zonka Feedback

Zonka Feedback is a multi-channel customer feedback platform offering website survey widgets and a comprehensive suite for feedback management.

Features

• Survey Distribution: Supports email, SMS, WhatsApp, and website widgets.
• Survey Builder: Intuitive drag-and-drop interface for creating custom surveys.
• Multilingual Support: Enables surveys in multiple languages.
• Advanced Analytics: Provides real-time reports and AI-driven insights.
• Integrations: Offers over 20 premium integrations, including CRMs and project management tools.

Pricing

Zonka Feedback provides custom pricing based on feedback volume, scale, and customer experience goals. They offer a 14-day free trial, with plans tailored to specific business needs. (zonkafeedback.com)

Pros

• Multi-Channel Feedback: Collects feedback across various platforms, increasing reach.
• Customizable Surveys: Highly flexible survey creation to match brand identity.
• Advanced Analytics: In-depth reporting and AI insights for data-driven decisions.
• Scalable Pricing: Plans can be tailored to fit different business sizes and requirements.

Cons

• Complex Pricing Structure: Custom pricing may require negotiation and could be less transparent.
• Learning Curve: The extensive features may require time to master.

Best For

Businesses seeking a comprehensive, multi-channel feedback solution with advanced analytics and customization capabilities.

ReConvert

ReConvert is a Shopify thank-you page builder that includes survey widgets and upsell tools, focusing on post-purchase customer engagement.

Features

• Thank-You Page Builder: Customizes post-purchase pages to enhance customer experience.
• Survey Widgets: Integrates surveys directly into the thank-you page.
• Upsell Tools: Offers post-purchase upsell and cross-sell opportunities.
• Integrations: Integrates with Shopify and various apps to extend functionality.

Pricing

ReConvert offers a free trial, with paid plans starting at $49 per month. Pricing scales with features and usage.

Pros

• Enhanced Post-Purchase Experience: Improves customer satisfaction and retention.
• Integrated Surveys: Gathers feedback at a critical touchpoint.
• Upsell Opportunities: Increases average order value through targeted offers.
• Shopify Integration: Seamless setup for Shopify users.

Cons

• Limited Survey Functionality: Focuses primarily on post-purchase surveys; lacks broader survey capabilities.
• Pricing: Higher starting price may be a barrier for smaller businesses.

Best For

Shopify merchants aiming to enhance post-purchase engagement and leverage upsell opportunities through integrated surveys.

Three-Way Comparison