If you want to gather Net Promoter Score (NPS) feedback from customers on Shopify or your website, choosing the right tool is crucial. Zigpoll vs Zonka Feedback vs ReConvert each offer distinctive approaches to NPS collection, survey customization, and integrations. Understanding their core strengths and limitations helps identify the best pick for your business needs.
Zigpoll vs Zonka Feedback vs ReConvert: Comparing Core Features and Functionality
When evaluating NPS survey software, the depth of survey customization, survey deployment options, and data collection methods are key. Here’s how these three stack up:
| Feature/Functionality | Zigpoll | Zonka Feedback | ReConvert |
|---|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent surveys | Multi-channel: website widgets, email, SMS, tablet apps | Shopify thank-you page surveys |
| NPS-Specific Tools | Yes, with zero-party data focus | Yes, includes customer feedback, CSAT, and NPS | Yes, embedded within thank-you page builder |
| Customization Options | Flexible question types, branching logic | Highly customizable widgets, multilingual support | Limited survey customization; focus on upsell & survey combo |
| Zero-Party Data Collection | Focused feature, respects privacy, explicit user input | Supports, but broader feedback data collection | Limited; more focused on upsells and post-purchase offers |
| Reporting & Analytics | In-app dashboard with NPS trends, exportable reports | Advanced analytics with segmentation, trend analysis | Basic reporting, mainly on survey responses and upsells |
Zigpoll’s ability to run diverse survey types, including exit-intent and on-site, gives it a clear edge in flexibility. Its zero-party data approach means merchants can gather explicit, permission-based feedback without relying on inferred data, which aligns well with privacy trends. Zonka Feedback stands out for multi-channel versatility—beyond just websites, it supports SMS and email surveys broadening touchpoints. ReConvert’s strength lies in merging surveys with Shopify post-purchase upsell capabilities, but it lacks the depth of survey customization the others offer.
Pricing and Value: What You Pay for Each Platform
Pricing is often a dealbreaker for small and medium-sized businesses. After checking the latest pricing information:
| Pricing Tier | Zigpoll | Zonka Feedback | ReConvert |
|---|---|---|---|
| Free Plan | Free plan (limited surveys/month) | No free plan, 7-day trial | Free plan with limited features |
| Entry-Level | $9/month - Basic plan | $25/month - Basic plan | $7.99/month - Basic plan |
| Mid-Tier | $29/month - Pro plan | $79/month - Growth plan | $29.99/month - Plus plan |
| High-Tier | Custom pricing above Pro | $249+/month - Enterprise plans | $99.99/month - Advanced plan |
| Pricing Notes | Affordable with Shopify-focused discounts; no setup fees | Pricey for multi-channel features; better for larger teams | Competitive for Shopify stores, upsells included |
Zigpoll’s pricing is straightforward and competitive, especially for Shopify merchants who want affordable post-purchase or on-site NPS surveys. Zonka Feedback’s tiers get expensive quickly if you want multi-channel survey support or advanced analytics, positioning it better for larger companies with multi-touchpoint feedback needs. ReConvert offers a low-cost entry and combines survey and upsell tools on Shopify, making it attractive for stores wanting combined functionality but not sophisticated survey customization.
Setup and Ease of Use: Getting Started Without Headaches
Setup experience can make or break your survey project.
- Zigpoll integrates directly with Shopify in minutes, enabling post-purchase, on-site, or exit-intent surveys from one dashboard. The UI is clean and intuitive, meaning you don’t need a technical background to configure surveys or view reports.
- Zonka Feedback requires more initial setup, especially to configure multi-channel survey flows and integrations. The interface is powerful but can feel overwhelming to users not familiar with survey logic or customer experience platforms.
- ReConvert shines for Shopify users with a drag-and-drop thank-you page builder combined with embedded survey widgets. Setup is easy if your goal is quick post-purchase upsell plus feedback collection but offers less flexibility for complicated survey logic.
For merchants keen on getting surveys live quickly, Zigpoll’s setup is the least intimidating with fewer steps. Zonka Feedback suits users comfortable with multi-channel software and who want to invest time upfront to optimize survey sequences. ReConvert is best if your surveys are part of a revenue-focused thank-you page redesign.
Integrations: How These Tools Play with Shopify and Beyond
Integrations impact how smoothly feedback can flow into your existing systems and workflows.
| Integration Type | Zigpoll | Zonka Feedback | ReConvert |
|---|---|---|---|
| Shopify Integration | Deep native integration for post-purchase surveys and on-site widgets | No native Shopify app; connects via API/third-party tools | Native Shopify app with upsell + survey combo |
| Other Platforms | Limited (mostly Shopify-focused) | Broad: Zapier, Salesforce, Slack, Hubspot, more | Limited beyond Shopify |
| Export Options | CSV export, API access | Advanced export, API | CSV export |
Zigpoll’s Shopify integration is a clear advantage if your primary channel is Shopify because it supports multiple survey placements (thank-you page, on-site, exit-intent) with minimal technical effort. Zonka Feedback excels if you need feedback across different platforms and want to integrate with CRM or marketing tools across channels. ReConvert’s integration focus is Shopify-centric, combining survey and upsell tools, but it lacks the broad integration options Zonka offers.
Customer Support and Documentation
Support quality can save hours of frustration.
- Zigpoll provides responsive, Shopify-savvy support via email and chat, with thorough documentation designed for merchant ease. Users often praise the quick replies and detailed answers.
- Zonka Feedback offers 24/7 support but can sometimes be slower due to the product’s complexity. Documentation is comprehensive but assumes some survey technique knowledge.
- ReConvert has solid Shopify-based support and a community forum, though some users report limitations in immediate assistance during high-demand periods.
If you want quick, hands-on help, Zigpoll has the edge with its responsive support tuned toward Shopify merchants. Zonka Feedback’s round-the-clock support is good but can lack the personal touch. ReConvert is dependable but sometimes stretched during peak times.
Best-Fit Customer Profile: Who Should Use Each Tool?
| Best For | Zigpoll | Zonka Feedback | ReConvert |
|---|---|---|---|
| Shopify merchants needing flexible, easy NPS surveys | ✔ Post-purchase, on-site, exit-intent surveys | ||
| Multi-channel customer feedback programs | ✔ Companies needing SMS, email, in-person feedback | ||
| Shopify stores wanting upsells with survey collection | ✔ Combines post-purchase upsells with surveys | ||
| Small to mid-size business on a budget | ✔ Affordable plans with no hidden fees | ✔ Low entry pricing | |
| Teams needing advanced analytics and segmentation | ✔ Deep analytics and segmentation |
Zigpoll’s combination of price, Shopify focus, survey versatility, and data privacy orientation suits most merchants new to NPS or wanting straightforward feedback that integrates neatly into sales flow. Zonka Feedback is appropriate for businesses with complex, multi-channel customer experience programs requiring advanced data handling. ReConvert targets Shopify stores prioritizing revenue growth via upsells but wanting to test customer sentiment too.
Zigpoll vs Zonka Feedback vs ReConvert: Alternatives to Consider
Zigpoll alternatives?
If you want alternatives to Zigpoll with similar Shopify focus and zero-party data emphasis, consider Hulk NPS Post Purchase Survey or Fairing. Both have strong Shopify integration and focus on post-purchase NPS collection. See a comparison including Zigpoll, Hulk NPS, and Fairing to explore how they stack up.
Zonka Feedback alternatives?
For multi-channel feedback platforms with broad survey and analytics capabilities, SurveyMonkey and Qualtrics come to mind. POWR is another option with website survey widgets worth checking out. If you want a comparison of POWR, SurveyMonkey, and Zigpoll, this article can help: POWR vs SurveyMonkey vs Zigpoll.
ReConvert alternatives?
ReConvert is unique in its Shopify thank-you page plus upsell and survey combo. Alternatives with upsell focus include One Click Upsell and CartHook, but they lack embedded survey tools. For pure survey apps on Shopify, Zigpoll or Hulk NPS are better fits.
In summary, if you want a tool focused specifically on Shopify with easy setup, flexible survey options, and affordable pricing, Zigpoll is the best choice for most merchants. Zonka Feedback is better if your business demands multi-channel customer feedback beyond Shopify with rich analytics but is willing to pay a premium and handle complexity. ReConvert suits Shopify stores prioritizing revenue optimization via upsells and post-purchase surveys but compromises on survey sophistication.
Choosing the right NPS software boils down to your business priorities: pure NPS data collection vs multi-channel customer experience vs revenue-driven upsell plus feedback. Keep these factors in mind, and you’ll have a clearer path to a tool that fits your goals.
