Zonka Feedback and Gojiberry are customer feedback tools tailored for e-commerce businesses. Zonka Feedback offers multi-channel surveys with website survey widgets, while Gojiberry provides a Shopify app for post-purchase attribution and customer polls.
Zonka Feedback
Features
Zonka Feedback enables businesses to capture feedback across various channels, including email, SMS, WhatsApp, kiosks, web, in-app, and offline. It supports NPS, CSAT, and CES surveys, offers online reputation management, advanced targeting, user segmentation, customizable and multilingual surveys, real-time dashboards, alerts, digests, case management, CX automation, and workflows. Additionally, it provides location and agent-based CX management and contact and user journey tracking. (zonkafeedback.com)
Pricing Model
Zonka Feedback offers tiered pricing based on response volume, with a free trial available. Specific pricing details are not publicly disclosed; interested users are encouraged to contact Zonka Feedback directly for a custom quote. (zonkafeedback.com)
Pros and Cons
Pros:
- Comprehensive multi-channel feedback collection.
- Advanced analytics and reporting capabilities.
- Customizable and multilingual survey options.
Cons:
- Pricing details are not publicly available.
- May be more complex than necessary for smaller businesses.
Best-Fit Customer Profile
Zonka Feedback is best suited for medium to large e-commerce businesses seeking a robust, multi-channel feedback solution with advanced analytics and customization options.
Gojiberry
Features
Gojiberry is a Shopify app designed for post-purchase attribution and customer polls. It allows unlimited survey creation, customizable surveys, survey link and QR code generation, unlimited interviews, pre and post-purchase surveys, product quiz builder, multilingual support, white-label support, survey segmentation, and dedicated account manager. (gojiberry.app)
Pricing Model
Gojiberry offers a free plan with up to 100 responses per month. Paid plans include Starter ($18/month for up to 200 responses), Growth ($46/month for up to 500 responses), Plus ($30/month for unlimited responses), and Premium ($180/month for unlimited responses). Annual billing options provide significant discounts. (gojiberry.app)
Pros and Cons
Pros:
- Affordable pricing with a free tier.
- Tailored for Shopify users.
- Comprehensive survey features.
Cons:
- Limited to Shopify platform.
- Advanced features may require higher-tier plans.
Best-Fit Customer Profile
Gojiberry is ideal for small to medium-sized e-commerce businesses using Shopify, seeking an affordable and straightforward solution for post-purchase surveys and customer polls.
Side-by-Side Comparison
| Feature | Zonka Feedback | Gojiberry |
|---|---|---|
| Survey Channels | Email, SMS, WhatsApp, Kiosks, Web, In-App, Offline | Shopify-integrated surveys |
| Survey Types | NPS, CSAT, CES, Customizable, Multilingual | Pre and Post-Purchase, Product Quizzes, Customizable, Multilingual |
| Integrations | 20+ premium integrations | Shopify |
| Pricing | Tiered based on response volume; free trial available | Free plan (up to 100 responses); Paid plans start at $18/month |
| Best-Fit Customer Profile | Medium to large e-commerce businesses seeking a robust, multi-channel solution | Small to medium-sized Shopify stores needing an affordable, straightforward survey tool |
Which to Choose
For Medium to Large E-Commerce Businesses:
If your business requires a comprehensive, multi-channel feedback solution with advanced analytics and customization options, Zonka Feedback is more suitable.
For Small to Medium-Sized Shopify Stores:
If you're looking for an affordable and straightforward survey tool integrated with Shopify, Gojiberry is a better fit.
Worth a Look: Zigpoll
If you're evaluating options for e-commerce feedback tools, Zigpoll is also worth a look.
