Zonka Feedback and Gojiberry are two distinct tools designed to capture and analyze customer feedback, each catering to different business needs. Zonka Feedback offers multi-channel customer feedback solutions with website survey widgets, while Gojiberry provides a Shopify survey app focused on post-purchase attribution and customer polls.

Zonka Feedback

Features

Zonka Feedback enables businesses to collect customer feedback across various channels, including email, SMS, WhatsApp, kiosks, web, in-app, and offline. It supports NPS, CSAT, and CES measurements, offers online reputation management, advanced targeting, user segmentation, customizable and multilingual surveys, real-time dashboards, alerts, digests, case management, CX automation, and workflows. Additionally, it provides location and agent-based CX management and contact and user journey tracking. The platform integrates with over 20 premium tools. (zonkafeedback.com)

Pricing Model

Zonka Feedback offers a free trial, with paid plans starting at $33 per month for the Starter plan, which includes unlimited responses, two device licenses, one web user, white-labeled surveys, kiosk mode, offline functionality, logic-based surveys, language support, and data export. The Advanced plan is priced at $54 per month, adding features like five device licenses, two web users, date-comparative reports, and location-comparative reports. The Professional plan costs $83 per month, offering nine device licenses, three web users, own domain, multilingual surveys, and API access. The Max plan is available at $166 per month, providing 20 device licenses, five web users, data center location choices, personalized training sessions, and a dedicated account manager. (crozdesk.com)

Pros

• Comprehensive multi-channel feedback collection.
• Advanced analytics and reporting capabilities.
• Customizable and multilingual survey options.
• Integration with numerous third-party tools.

Cons

• Pricing may be higher compared to some competitors.
• Some advanced features may require higher-tier plans.

Best-Fit Customer Profile

Zonka Feedback is suitable for medium to large-sized businesses seeking a comprehensive, multi-channel customer feedback solution with advanced analytics and customization options.

Gojiberry

Features

Gojiberry is a Shopify survey app that focuses on post-purchase attribution and customer polls. It allows businesses to create unlimited surveys, customize them, and generate survey links or QR codes. The platform supports unlimited interviews and offers white-label support in higher-tier plans. Gojiberry also provides multilingual support and a product quiz builder. (gojiberry.app)

Pricing Model

Gojiberry offers a free plan for up to 100 responses per month. Paid plans include:

• Starter: $18 per month for up to 200 responses.
• Growth: $46 per month for up to 500 responses.
• Premium: $180 per month for unlimited responses.

Annual billing options are available at discounted rates. (gojiberry.app)

Pros

• Affordable pricing with a free tier.
• Unlimited survey creation and customizable surveys.
• Survey link and QR code generation.
• Multilingual support and product quiz builder.

Cons

• Limited to Shopify users.
• Fewer integrations compared to some competitors.

Best-Fit Customer Profile

Gojiberry is ideal for small to medium-sized Shopify merchants seeking an affordable and straightforward survey tool to gather post-purchase feedback and customer insights.

Side-by-Side Comparison

Which to Choose

Choose Zonka Feedback if:

• You require a multi-channel feedback solution beyond Shopify.
• Advanced analytics and reporting are essential for your business.
• Customization and multilingual survey options are a priority.

Choose Gojiberry if:

• Your business operates primarily on Shopify.
• An affordable, straightforward survey tool meets your needs.
• Post-purchase feedback and customer insights are your main focus.

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look.