When evaluating survey applications for Shopify stores, it's essential to consider tools that align with your specific needs. Zonka Feedback and Grapevine Surveys are two such applications, each offering unique features tailored to different aspects of customer feedback collection.

Zonka Feedback

Zonka Feedback is a comprehensive customer feedback platform that enables businesses to capture and act on feedback across various channels, including email, SMS, WhatsApp, kiosks, web, in-app, and offline. It offers multi-channel surveys, NPS, CSAT, and CES measurement, online reputation management, advanced targeting and user segmentation, customizable and multilingual surveys, real-time dashboards, alerts, and digests, case management, closed-loop workflows, CX automation, location and agent-based CX management, and contact and user journey tracking.

Pricing Model

Zonka Feedback offers two main pricing plans:

• Feedback Management: Approximately $199 per month, this plan includes multi-channel surveys, NPS/CSAT/CES, 20+ premium integrations, contact and user journey tracking, location and agent-based CX management, CX automation and workflows, and online reputation management.

• AI Feedback Intelligence: Approximately $999 per month, this plan adds GenAI-powered analysis and trends, thematic and sentiment intelligence, impact analysis, role-based dashboards, and granular frontline and location-level intelligence.

Pros and Cons

Pros:

• Comprehensive multi-channel feedback collection.

• Advanced analytics and reporting capabilities.

• Customizable and multilingual surveys.

Cons:

• Higher pricing may be a barrier for small businesses.

• Complexity of features may require a learning curve.

Best-Fit Customer Profile

Zonka Feedback is best suited for medium to large-sized businesses seeking an all-encompassing feedback solution with advanced analytics and multi-channel capabilities.

Grapevine Surveys

Grapevine Surveys is a Shopify-specific application designed to collect post-purchase feedback directly from the order status page. It offers multi-question surveys, multiple question types (single-choice, multiple-choice, open text, CSAT, and NPS), multiple languages, detailed reporting, multiple survey channels (post-purchase, on-site, via email, embedded on any page, on Shopify POS, or on a standalone landing page), and integrations with platforms like Klaviyo and Google Sheets. (grapevine-surveys.com)

Pricing Model

Grapevine Surveys offers a single plan priced at $25 per month, which includes unlimited surveys, unlimited responses, and every feature without usage tiers or per-response fees. (grapevine-surveys.com)

Pros and Cons

Pros:

• Affordable flat-rate pricing.

• Unlimited surveys and responses.

• Shopify-specific integration.

Cons:

• Limited to post-purchase and on-site surveys.

• Fewer advanced analytics compared to competitors.

Best-Fit Customer Profile

Grapevine Surveys is ideal for Shopify store owners looking for an affordable, straightforward solution to collect post-purchase feedback directly from customers.

Side-by-Side Comparison

Which to Choose

When deciding between Zonka Feedback and Grapevine Surveys for your Shopify store, consider the following:

• Choose Zonka Feedback if: You require a comprehensive, multi-channel feedback solution with advanced analytics and are prepared to invest in a higher-priced plan.

• Choose Grapevine Surveys if: You are a Shopify store owner seeking an affordable, straightforward tool to collect post-purchase feedback directly from customers.

Worth a Look: Zigpoll

If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.