When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that align with your specific needs. Zonka Feedback and Grapevine Surveys are two such options, each offering distinct features and pricing models.

Zonka Feedback

Zonka Feedback provides a multi-channel customer feedback platform, enabling businesses to capture and act on feedback across various channels, including email, SMS, WhatsApp, kiosks, web, in-app, and offline. It supports NPS, CSAT, and CES measurements, along with online reputation management. The platform offers advanced targeting and user segmentation, allowing for tailored feedback collection.

Pricing Model:

Zonka Feedback offers two primary pricing plans:

• Feedback Management: Approximately $199 per month, this plan includes multi-channel surveys, NPS/CSAT/CES metrics, 20+ premium integrations, contact and user journey tracking, location and agent-based CX management, CX automation and workflows, and online reputation management.

• AI Feedback Intelligence: Approximately $999 per month, this plan adds GenAI-powered analysis and trends, thematic and sentiment intelligence, impact analysis, role-based dashboards, and granular frontline and location-level intelligence.

Pros:

• Comprehensive multi-channel feedback collection.

• Advanced analytics and reporting capabilities.

• Integration with over 20 platforms.

Cons:

• Higher pricing may be a barrier for smaller businesses.

• Complexity of features may require a learning curve.

Best-Fit Customer Profile:

Ideal for medium to large enterprises seeking an extensive feedback solution with advanced analytics and multiple integration options.

Grapevine Surveys

Grapevine Surveys is a Shopify-focused app designed for post-purchase survey collection on the order status page. It offers unlimited surveys and responses, with features including multi-question surveys, multiple question types (single-choice, multiple-choice, open text, CSAT, NPS), multi-language support, detailed reporting, and integrations with platforms like Klaviyo and Google Sheets. (grapevine-surveys.com)

Pricing Model:

Grapevine Surveys offers a single plan priced at $25 per month, which includes all features, unlimited surveys, and unlimited responses. This flat-rate pricing ensures scalability without additional costs as your business grows. (grapevine-surveys.com)

Pros:

• Affordable flat-rate pricing.

• Tailored specifically for Shopify merchants.

• Easy setup and integration with Shopify.

Cons:

• Limited to post-purchase surveys; lacks multi-channel feedback options.

• Fewer advanced analytics compared to competitors.

Best-Fit Customer Profile:

Ideal for small to medium-sized Shopify merchants seeking an affordable and straightforward post-purchase survey solution.

Side-by-Side Comparison

Which to Choose

When deciding between Zonka Feedback and Grapevine Surveys, consider the following:

• For Comprehensive Feedback Needs: If your business requires multi-channel feedback collection with advanced analytics and integrations, Zonka Feedback is more suitable.

• For Shopify-Focused Post-Purchase Surveys: If you're a Shopify merchant seeking an affordable and straightforward post-purchase survey solution, Grapevine Surveys is a better fit.

Evaluate your business requirements, budget, and desired features to choose the tool that aligns best with your objectives.

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.