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When evaluating post-purchase survey tools for SaaS companies, it's essential to compare Zonka Feedback and Qualaroo. Both offer unique features tailored to different business needs.
Zonka Feedback
Features:
- Multi-channel surveys: email, SMS, WhatsApp, kiosks, web, in-app, offline.
- NPS, CSAT, CES measurement.
- Online reputation management.
- Advanced targeting & user segmentation.
- Customizable & multilingual surveys.
- Real-time dashboards, alerts & digests.
- Case management & closed-loop workflows.
- CX automation & workflows.
- Location & agent-based CX management.
- Contact & user journey tracking.
- 20+ premium integrations.
Pricing:
- Feedback Management: starting at $199/month.
- AI Feedback Intelligence: starting at $999/month.
Pros:
- Comprehensive multi-channel feedback collection.
- Advanced analytics and reporting.
- Customizable surveys in multiple languages.
Cons:
- Higher starting price may be a barrier for small businesses.
- Complexity of features may require a learning curve.
Best for:
- Medium to large SaaS companies seeking an all-in-one feedback solution with advanced analytics.
Qualaroo
Features:
- Unlimited Nudges™ and surveys.
- Unlimited domains.
- Unlimited administrators/creators.
- NPS, CSAT, CES & more.
- Nudge™ placement customization.
- Advanced targeting.
- Mobile Nudge™.
- Nudge™ for prototypes.
- Sentiment analysis by IBM Watson.
- Exit survey.
- Unlimited forms & surveys.
- Unlimited administrators & creators.
- Unlimited ready-to-use questions.
- NPS surveys.
- Sidebar forms.
- High delivery emails.
- Scored surveys.
- Branching & skip logic.
- Share via social, link, QR code or email.
- Offline authoring with Excel.
- Accept file uploads.
- Multi-lingual surveys.
- Branding.
- Reports & analytics.
Pricing:
- Free Plan: $0 for up to 50 responses.
- Essentials: $19.99/month (billed annually).
- Business: $49.99/month (billed annually).
- Enterprise: starts at $149.99/month (annual plans only).
Pros:
- Free plan available for startups and small businesses.
- Comprehensive survey features.
- Advanced targeting and sentiment analysis.
Cons:
- Free plan has limited responses and features.
- Higher-tier plans may be costly for smaller businesses.
Best for:
- Startups and small to medium SaaS companies needing a cost-effective survey tool with advanced features.
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Get started freeSide-by-Side Comparison
| Feature | Zonka Feedback | Qualaroo |
|---|---|---|
| Multi-channel surveys | Yes | Yes |
| NPS, CSAT, CES measurement | Yes | Yes |
| Customizable surveys | Yes | Yes |
| Multilingual surveys | Yes | Yes |
| Advanced targeting | Yes | Yes |
| Sentiment analysis | Yes | Yes (IBM Watson) |
| Free plan | No | Yes (up to 50 responses) |
| Starting price | $199/month (Feedback Management) | $0/month (Free Plan) |
| Ideal for | Medium to large SaaS companies | Startups and small to medium SaaS companies |
Which to Choose
Zonka Feedback:
- Choose if you need a comprehensive, multi-channel feedback solution with advanced analytics and have the budget for higher-tier plans.
Qualaroo:
- Opt for Qualaroo if you're a startup or small to medium SaaS company seeking a cost-effective survey tool with essential features and the option to scale as needed.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
