When evaluating survey tools for Shopify Plus merchants, it's essential to consider platforms that seamlessly integrate with Shopify, offer robust features, and provide scalable solutions. Zonka Feedback, SatisMeter, and Delighted are three prominent options in this space.
Zonka Feedback
Zonka Feedback is a multi-channel customer feedback platform that enables businesses to capture insights across various touchpoints, including websites, emails, SMS, and in-app surveys.
Core Features and Functionality
- Multi-Channel Surveys: Supports email, SMS, WhatsApp, kiosks, web, in-app, and offline surveys.
- CX Metrics: Measures NPS, CSAT, and CES to gauge customer satisfaction and loyalty.
- Advanced Targeting: Offers user segmentation and survey throttling to prevent over-surveying.
- Customizable Surveys: Provides a drag-and-drop survey builder with multilingual support.
- Integrations: Connects with over 20 platforms, including CRMs and helpdesk tools.
Pricing Model
Zonka Feedback offers tiered pricing based on response volume and features:
- Feedback Management: Starting at $199 per month, this plan includes multi-channel surveys, CX metrics, and integrations.
- AI Feedback Intelligence: Starting at $999 per month, this plan adds AI-driven analytics, sentiment analysis, and real-time dashboards.
Custom pricing is available for larger teams. (zonkafeedback.com)
Ease of Setup and Use
The platform is user-friendly, with an intuitive interface and a drag-and-drop survey builder. Onboarding includes personalized training sessions to ensure smooth adoption. (zonkafeedback.com)
Integrations
Zonka Feedback integrates with over 20 platforms, including CRMs and helpdesk tools. (zonkafeedback.com)
Customer Support and Documentation
Offers 24/7 support via email, live chat, and phone. Comprehensive documentation and video tutorials are available to assist users. (zonkafeedback.com)
Best-Fit Customer Profile
Ideal for medium to large enterprises seeking a comprehensive feedback solution with advanced analytics and multi-channel capabilities.
SatisMeter
SatisMeter is an in-product survey tool designed to capture NPS and CSAT feedback through event-based triggers within your product.
Core Features and Functionality
- In-Product Surveys: Collects feedback directly within the product interface.
- Event-Based Triggers: Deploys surveys based on user actions or milestones.
- Survey Customization: Offers customizable survey designs and multilingual support.
- Integrations: Connects with platforms like Productboard and Segment.
- Automated Surveys: Supports recurring surveys and automated follow-ups.
Pricing Model
SatisMeter provides a free plan with basic features and paid plans starting at $199 per month, which include additional features and higher response limits. (getpulsesignal.com)
Ease of Setup and Use
The setup process is straightforward, with easy integration into your product. The user interface is clean and intuitive, facilitating quick deployment.
Integrations
SatisMeter integrates with platforms like Productboard and Segment, enabling seamless data flow and analysis. (getpulsesignal.com)
Customer Support and Documentation
Offers premium support to assist with setup and ongoing usage. Comprehensive documentation is available to guide users through the process.
Best-Fit Customer Profile
Best suited for SaaS companies and digital products aiming to gather in-product feedback at specific user touchpoints.
Delighted
Delighted is a simple survey tool that enables businesses to collect NPS, CSAT, and CES feedback via email and SMS.
Core Features and Functionality
- Survey Distribution: Sends surveys through email and SMS channels.
- Survey Customization: Provides customizable survey templates and multilingual support.
- Automated Surveys: Supports automated survey sending based on triggers.
- Integrations: Connects with platforms like Zapier, Salesforce, and HubSpot.
- Analytics: Offers real-time reporting and dashboards.
Pricing Model
Delighted offers a free plan with basic features and paid plans starting at $25 per month, which include additional features and higher response limits. (trustradius.com)
Ease of Setup and Use
The platform is easy to set up, with a straightforward survey creation process. The user interface is clean and user-friendly.
Integrations
Delighted integrates with platforms like Zapier, Salesforce, and HubSpot, allowing for automated workflows and data synchronization. (trustradius.com)
Customer Support and Documentation
Provides email support and a knowledge base to assist users. Documentation is available to guide users through setup and usage.
Best-Fit Customer Profile
Ideal for small to medium-sized businesses seeking a straightforward survey tool to collect customer feedback via email and SMS.
Three-Way Comparison
Below is a comparison of Zonka Feedback, SatisMeter, and Delighted based on key features:
| Feature | Zonka Feedback | SatisMeter | Delighted |
|---|---|---|---|
| Survey Channels | Email, SMS, WhatsApp, Kiosks, Web, In-App, Offline |
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
