When evaluating post-purchase survey tools, it's essential to consider features, pricing, ease of use, integrations, support, and suitability for your business. This comparison of Zonka Feedback vs Sogolytics vs Hulk NPS Post Purchase Survey will help you determine the best fit for your needs.
Zonka Feedback
Features
- Multi-Channel Surveys: Supports email, SMS, WhatsApp, kiosks, web, in-app, and offline surveys.
- CX Metrics: Measures NPS, CSAT, and CES.
- Reputation Management: Manages online reputation.
- Advanced Targeting: Offers user segmentation.
- Customizable Surveys: Provides multilingual and customizable surveys.
- Real-Time Dashboards: Includes alerts and digests.
- Case Management: Features closed-loop workflows.
- CX Automation: Offers automation and workflows.
- Location & Agent-Based CX: Manages location and agent-based CX.
- Contact & User Journey Tracking: Tracks contact and user journeys.
- Integrations: Supports over 20 premium integrations.
Pricing
- Feedback Management: Approximately $199 per month.
- AI Feedback Intelligence: Approximately $999 per month.
Pricing details are based on publicly available information and may vary. For the most current pricing, refer to Zonka Feedback's official website. (g2.com)
Pros
- Comprehensive multi-channel survey capabilities.
- Advanced CX metrics and analytics.
- Real-time reporting and automation features.
Cons
- Higher pricing may be a barrier for small businesses.
- Complexity may require a learning curve.
Best For
- Medium to large businesses seeking advanced CX management and analytics.
Sogolytics
Features
- Survey Design: Offers customizable surveys with multilingual support.
- VoC Analytics: Provides voice of the customer analytics.
- Customer Profiling: Includes customer profiling tools.
- Journey Mapping: Supports customer journey mapping.
- Complaint Management: Manages complaints and feedback.
- Activity Logs: Provides activity logs for tracking.
- Integrations: Offers various integrations.
Pricing
- Free Pro: Free plan with limited features.
- Pro: Approximately $66 per month.
- Pro Max: Approximately $99 per month.
- Enterprise: Custom pricing based on requirements.
Pricing details are based on publicly available information and may vary. For the most current pricing, refer to Sogolytics' official website. (sogolytics.com)
Pros
- Free plan available for basic needs.
- Comprehensive survey design and analytics tools.
- Multilingual survey support.
Cons
- Free plan has limited features and response limits.
- Higher-tier plans may be costly for small businesses.
Best For
- Small to medium businesses needing customizable surveys and analytics.
Hulk NPS Post Purchase Survey
Features
- NPS Surveys: Focuses on Net Promoter Score surveys.
- Post-Purchase Surveys: Targets post-purchase feedback collection.
- Shopify Integration: Integrates with Shopify thank-you pages.
- Customization: Offers customizable survey design.
- Analytics: Provides basic analytics and reporting.
Pricing
- Subscription-Based: Pricing details are not publicly disclosed.
For the most current pricing, refer to Hulk NPS Post Purchase Survey's official website.
Pros
- Seamless integration with Shopify.
- Simple setup and use.
- Focuses on post-purchase feedback.
Cons
- Limited to Shopify users.
- Basic analytics compared to competitors.
Best For
- Shopify store owners seeking straightforward post-purchase surveys.
Three-Way Comparison
| Feature | Zonka Feedback | Sogolytics | Hulk NPS Post Purchase Survey |
|---|---|---|---|
| Survey Channels | Multi-channel (email, SMS, WhatsApp, kiosks, web, in-app, offline) | Multi-channel (email, SMS, web) | Shopify thank-you pages |
| CX Metrics | NPS, CSAT, CES | NPS, CSAT, CES | NPS |
| Customization | High (multilingual, customizable surveys) | High (multilingual, customizable surveys) | Moderate (customizable design) |
| Integrations | 20+ premium integrations | Various integrations | Shopify |
| Pricing | Starting at approximately $199 per month | Free Pro, Pro at $66/month, Pro Max at $99/month, Enterprise (custom) | Subscription-based (pricing not publicly disclosed) |
| Best For | Medium to large businesses seeking advanced CX management and analytics | Small to medium businesses needing customizable surveys and analytics | Shopify store owners seeking straightforward |
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
