When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that integrate seamlessly with Shopify, offer robust survey capabilities, and provide actionable insights. Zonka Feedback, UserLoop, and Delighted are three prominent options in this space.
Zonka Feedback
Features:
- Multi-Channel Surveys: Supports email, SMS, WhatsApp, kiosks, web, in-app, and offline surveys.
- Survey Types: Offers NPS, CSAT, and CES measurements.
- Customization: Provides customizable and multilingual surveys.
- Integrations: Includes over 20 premium integrations.
- Analytics: Features real-time dashboards, alerts, and digests.
Pricing:
- Feedback Management: Approximately $199 per month.
- AI Feedback Intelligence: Approximately $999 per month.
Pros:
- Comprehensive multi-channel survey capabilities.
- Advanced analytics and real-time reporting.
- Customizable and multilingual survey options.
Cons:
- Pricing may be higher than some competitors.
- Some features may be more advanced than necessary for smaller merchants.
Best For: Merchants seeking a comprehensive, multi-channel survey solution with advanced analytics and customization options.
UserLoop
Features:
- Post-Purchase Surveys: Focuses on post-purchase feedback collection.
- AI-Powered Insights: Provides automated insights and reporting.
- Integrations: Integrates with Shopify and other platforms.
- Survey Types: Supports NPS and other survey types.
Pricing:
- Free Plan: 50 responses per month, up to 2 surveys.
- Starter Plan: $29 per month for 300 responses, up to 5 surveys.
Pros:
- Affordable pricing with a free tier.
- AI-driven insights for data analysis.
- Seamless integration with Shopify.
Cons:
- Limited response volume on lower-tier plans.
- May lack some advanced features found in higher-priced competitors.
Best For: Shopify merchants looking for an affordable, AI-powered post-purchase survey tool with seamless integration.
Delighted
Features:
- Survey Channels: Supports email and SMS surveys.
- Survey Types: Offers NPS, CSAT, and CES surveys.
- Customization: Provides customizable survey templates.
- Integrations: Integrates with various platforms, including Shopify.
Pricing:
- Essentials Plan: Starting at $199 per month.
- Pro Plan: Starting at $999 per month.
Pros:
- Simple and user-friendly interface.
- Supports multiple survey types.
- Offers customizable templates.
Cons:
- Pricing may be higher than some competitors.
- Limited to email and SMS survey channels.
Best For: Merchants seeking a straightforward, customizable survey tool with essential survey types and integrations.
Three-Way Comparison
| Feature | Zonka Feedback | UserLoop | Delighted |
|---|---|---|---|
| Survey Channels | Email, SMS, WhatsApp, Kiosks, Web, In-App, Offline | Post-Purchase Surveys | Email, SMS |
| Survey Types | NPS, CSAT, CES | NPS | NPS, CSAT, CES |
| Customization | Customizable, Multilingual Surveys | AI-Powered Insights, Customizable Surveys | Customizable Templates |
| Integrations | 20+ Premium Integrations | Shopify, Other Platforms | Various Platforms, Including Shopify |
| Pricing | Starting at $199 per month | Free Plan, $29 per month for Starter Plan | Starting at $199 per month |
| Best For | Comprehensive, Multi-Channel Survey Solution with Advanced Analytics | Affordable, AI-Powered Post-Purchase Survey Tool with Seamless Shopify Integration | Straightforward, Customizable Survey Tool with Essential Survey Types and Integrations |
Situational Recommendations
For Comprehensive Survey Needs: If you require a multi-channel survey solution with advanced analytics and customization, Zonka Feedback is a strong choice.
For Affordable Post-Purchase Feedback: If you're a Shopify merchant seeking an affordable, AI-powered post-purchase survey tool with seamless integration, UserLoop offers a compelling option.
For Simple Survey Requirements: If you need a straightforward, customizable survey tool with essential survey types and integrations, Delighted may be suitable.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
