Zonka Feedback and Zigpoll are survey tools designed to help SaaS companies collect customer feedback. Zonka Feedback offers multi-channel surveys with website widgets, while Zigpoll provides a Shopify app for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection.

Zonka Feedback

Features

Zonka Feedback enables businesses to capture feedback across various channels, including email, SMS, WhatsApp, kiosks, web, in-app, and offline. It supports NPS, CSAT, and CES measurements, offers online reputation management, advanced targeting, user segmentation, customizable and multilingual surveys, real-time dashboards, alerts, digests, case management, CX automation, and workflows. Additionally, it provides location and agent-based CX management and contact and user journey tracking. The platform integrates with over 20 premium tools. (zonkafeedback.com)

Pricing

Zonka Feedback offers two main pricing plans:

• Feedback Management: Approximately $199 per month, including multi-channel surveys, NPS/CSAT/CES, 20+ premium integrations, contact and user journey tracking, location and agent-based CX management, CX automation and workflows, and online reputation management. (zonkafeedback.com)

• AI Feedback Intelligence: Approximately $999 per month, adding GenAI-powered analysis, thematic and sentiment intelligence, impact analysis, role-based dashboards, and granular frontline and location-level intelligence. (zonkafeedback.com)

Pricing is based on feedback volume, scale, and CX goals, with custom quotes available. (zonkafeedback.com)

Ease of Setup and Use

Zonka Feedback provides a drag-and-drop survey builder, making it user-friendly for creating and customizing surveys. The platform offers multilingual support, catering to diverse audiences. Real-time dashboards and alerts facilitate prompt action on feedback. However, the platform's extensive features may require a learning curve for new users.

Integrations

Zonka Feedback integrates with over 20 premium tools, including CRMs and other platforms, streamlining feedback management and workflows. (zonkafeedback.com)

Customer Support and Documentation

Zonka Feedback offers dedicated expert support, including phone, live chat, email, FAQ/knowledgebase, social media, video tutorials, and webinars. (trustradius.com)

Best-Fit Customer Profile

Zonka Feedback is suitable for businesses of all sizes seeking a comprehensive feedback management solution with advanced analytics and integrations.

Zigpoll

Features

Zigpoll is a survey widget that can be embedded on any website, allowing businesses to gather feedback throughout the customer journey. It offers post-purchase surveys to measure attribution, as well as exit-intent, on-site, NPS, post-fulfillment, and email surveys. All plans include unlimited surveys, survey types, integrations, and reporting. The platform focuses on zero-party data collection, ensuring direct and accurate customer insights. (docs.zigpoll.com)

Pricing

Zigpoll offers several pricing plans:

• Lite: Free forever, includes 100 responses per month and 5 AI chat insights per month. (docs.zigpoll.com)

• Standard: $25 per month ($12.50 per month when billed annually), includes 500 responses per month, 2,500 emails per month, installation support, copywriting support, and 20 AI chat insights per month. (docs.zigpoll.com)

• Advanced: $98 per month ($49 per month when billed annually), includes 2,000 responses, 10,000 emails per month, installation support, copywriting support, priority customer support, and 50 AI chat insights per month. (docs.zigpoll.com)

• Ultimate: $198 per month ($99 per month when billed annually), includes unlimited responses, 10,000 emails per month, installation support, copywriting support, priority customer support, and 100 AI chat insights per month. (docs.zigpoll.com)

• Enterprise: $400 per month ($200 per month when billed annually), includes unlimited responses, 10,000 emails per month, 50 team members, installation support, copywriting support, priority customer support, and 200 AI chat insights per month. (docs.zigpoll.com)

• Custom: Pricing varies, offering white-label support and tailored solutions. (docs.zigpoll.com)

Ease of Setup and Use

Zigpoll is designed for easy integration with Shopify, allowing merchants to quickly embed surveys on their websites. The platform offers installation support and copywriting assistance, facilitating a smooth setup process. Its clean user interface ensures ease of use for both merchants and customers.

Integrations

Zigpoll integrates seamlessly with Shopify, enabling merchants to embed surveys directly into their stores. It also offers integrations with tools like Slack and Klaviyo, enhancing workflow efficiency. (docs.zigpoll.com)

Customer Support and Documentation

Zigpoll provides responsive support via email and offers comprehensive documentation to assist users in setup and usage. Installation support and copywriting assistance are available, ensuring a smooth experience for users. (docs.zigpoll.com)

Best-Fit Customer Profile

Zigpoll is ideal for Shopify merchants seeking an easy-to-use survey tool to collect zero-party data and measure post-purchase attribution.

Side-by-Side Comparison