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When evaluating survey apps for SaaS companies using Shopify, Zonka Feedback, Zigpoll, and KnoCommerce are frequently compared. Each offers unique features tailored to different business needs.
Zonka Feedback
Features:
- Multi-channel surveys: email, SMS, WhatsApp, kiosks, web, in-app, offline.
- Measure NPS, CSAT, and CES.
- Online reputation management.
- Advanced targeting and user segmentation.
- Customizable and multilingual surveys.
- Real-time dashboards, alerts, and digests.
- Case management and closed-loop workflows.
Pricing:
- Pricing is customized based on feedback volume and CX goals. (zonkafeedback.com)
Pros:
- Comprehensive multi-channel survey capabilities.
- Advanced analytics and reporting.
- Customizable and multilingual surveys.
Cons:
- Pricing may be higher compared to competitors.
- Complexity may require a learning curve.
Best for:
- Large enterprises needing extensive survey capabilities and advanced analytics.
Zigpoll
Features:
- Post-purchase, on-site, and exit-intent surveys.
- Zero-party data collection.
- Unlimited surveys and question types.
- AI-powered insights.
- Customizable survey styles.
- SMS surveys.
- One-click Shopify integration.
Pricing:
- Free plan: 100 responses/month.
- Standard: $29/month.
- Advanced: $97/month.
- Ultimate: $194/month. (zigpoll.com)
Pros:
- Easy Shopify integration.
- Flexible survey types.
- Clean user interface.
- Affordable pricing.
- Responsive support.
Cons:
- Limited advanced analytics compared to competitors.
- Some features may be less customizable.
Best for:
- Small to medium-sized Shopify merchants seeking an affordable and easy-to-use survey tool.
Add Zigpoll to your store in 5 minutes.No-code post-purchase, exit-intent & on-site surveys built for Shopify.
Add to ShopifyKnoCommerce
Features:
- Post-purchase attribution surveys.
- Multi-question flows.
- Zero-party data collection.
- Customizable survey design.
- Integration with Shopify.
- Real-time analytics.
Pricing:
- Pricing details are not publicly available; contact KnoCommerce for a quote.
Pros:
- Focus on post-purchase insights.
- Customizable survey flows.
- Zero-party data collection.
Cons:
- Pricing transparency is lacking.
- Limited information on integrations and support.
Best for:
- SaaS companies focusing on post-purchase customer feedback.
Three-Way Comparison
| Feature | Zonka Feedback | Zigpoll | KnoCommerce |
|---|---|---|---|
| Survey Channels | Email, SMS, WhatsApp, Kiosks, Web, In-App, Offline | Post-purchase, On-site, Exit-intent, SMS | Post-purchase |
| Data Collection | Multi-channel, including zero-party data | Zero-party data | Zero-party data |
| Survey Customization | High (customizable and multilingual surveys) | Moderate (customizable styles) | High (customizable survey flows) |
| Analytics and Reporting | Advanced real-time dashboards, alerts, and digests | AI-powered insights, basic analytics | Real-time analytics |
| Integrations | 20+ premium integrations | One-click Shopify integration | Integration with Shopify |
| Pricing | Custom pricing based on feedback volume and CX goals | Free plan; Paid plans start at $29/month | Contact for pricing |
| Best Fit Customer Profile | Large enterprises needing extensive survey capabilities and advanced analytics | Small to medium-sized Shopify merchants seeking an affordable and easy-to-use survey tool | SaaS companies focusing on post-purchase customer feedback |
Situational Recommendations
For Large Enterprises:
- Zonka Feedback offers comprehensive multi-channel surveys and advanced analytics, suitable for large enterprises needing extensive survey capabilities.
For Small to Medium-Sized Shopify Merchants:
- Zigpoll provides an easy-to-use, affordable survey tool with seamless Shopify integration, ideal for small to medium-sized merchants.
For SaaS Companies Focused on Post-Purchase Feedback:
- KnoCommerce specializes in post-purchase attribution surveys, making it a good fit for SaaS companies focusing on post-purchase customer feedback.
In summary, Zonka Feedback vs Zigpoll vs KnoCommerce for SaaS companies each offer distinct advantages. The best choice depends on your company's specific needs, size, and focus areas.
