When evaluating NPS survey software, it's essential to consider tools that align with your business model and customer engagement strategies. Delighted, Hulk NPS Post Purchase Survey, and Wootric are three platforms that cater to different needs within the ecommerce and SaaS landscapes.
Delighted
Core Features and Functionality
Delighted offers NPS, CSAT, and CES surveys delivered via email, SMS, and web links. It provides customizable survey templates, advanced survey logic, and analytics with trend tracking and benchmarks. Integrations include platforms like Shopify, Magento, BigCommerce, and CRMs such as Salesforce and HubSpot. (delighted.com)
Pricing Model
Delighted's pricing is tiered based on response volume. The free plan includes up to 25 responses and 1 user. Paid plans start at $19 per month for 50 responses and 2 users, with higher tiers offering more responses and additional features. (delighted.com)
Ease of Setup and Use
Setup involves connecting email or SMS channels and configuring surveys via a web app. While flexible, this process may require more user input compared to other platforms.
Integrations
Delighted integrates with multiple ecommerce platforms via API and Zapier, including Shopify, Magento, BigCommerce, and others. Additional integrations include Slack, Salesforce, HubSpot, and Zendesk. (delighted.com)
Customer Support and Documentation
Delighted offers email support, live chat, and an extensive knowledge base with articles and tutorials. Support is responsive, with enterprise support options available.
Best-Fit Customer Profile
Delighted is suitable for ecommerce brands seeking multi-channel survey delivery (email/SMS), advanced survey types, and integration flexibility. It's ideal for mid-sized to large businesses with diverse platforms.
Hulk NPS Post Purchase Survey
Core Features and Functionality
Hulk NPS Post Purchase Survey is designed for Shopify merchants, focusing on gathering NPS data immediately after purchase via on-site thank-you page surveys. Key features include native Shopify integration, customizable NPS surveys with additional feedback options, real-time reporting tailored for ecommerce metrics, email notifications for new survey responses, customer segmentation based on score and feedback, and multilingual support. (apps.shopify.com)
Pricing Model
Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro Plan at $25 per month or $250 per year, which includes unlimited responses, white-labeled forms, exportable responses, and additional features. (apps.shopify.com)
Ease of Setup and Use
Setup is quick for Shopify users, with installation via the Shopify App Store and native thank-you page integration. The user interface is designed for merchants, with a simple dashboard.
Integrations
Hulk NPS Post Purchase Survey is Shopify-native, integrating deeply with Shopify order and checkout data. It does not offer integrations with other platforms.
Customer Support and Documentation
Hulk NPS Post Purchase Survey provides email and chat support during business hours, with documentation focused on Shopify setup.
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey is ideal for Shopify merchants wanting simple, embedded post-purchase NPS surveys. It's best for small to medium ecommerce stores focused on improving customer feedback at checkout.
Wootric
Core Features and Functionality
Wootric offers NPS, CSAT, and CES micro-surveys delivered via in-app, email, mobile, SMS, Intercom Messenger, link, and QR code. It provides custom NPS filters, feedback theme identification, closed-loop feedback management, and NPS insights. (wootric.com)
Pricing Model
Wootric's pricing starts at approximately $199 per month for the Growth plan, with a free plan available for small teams. Pricing scales with response volume and feature requirements. (wootric.com)
Ease of Setup and Use
Wootric requires setup and integrations, which may involve a moderate learning curve. The platform offers a user-friendly interface once configured.
Integrations
Wootric integrates with various CRM, marketing, and helpdesk platforms, including Salesforce, HubSpot, and Zendesk. (wootric.com)
Customer Support and Documentation
Wootric provides email and chat support, along with documentation and a community forum.
Best-Fit Customer Profile
Wootric is suitable for B2B SaaS companies seeking real-time, multi-channel feedback with advanced analytics and integrations.
Three-Way Comparison
| Feature | Delighted | Hulk NPS Post Purchase Survey | Wootric |
|---|---|---|---|
| Core Features | Multi-channel surveys (email, SMS, web links), customizable templates, advanced analytics, integrations with multiple platforms | Embedded post-purchase surveys on Shopify thank-you pages, customizable NPS surveys, real-time reporting, email notifications, customer segmentation, multilingual support | Multi-channel micro-surveys (in-app, email, mobile, SMS, Intercom Messenger, link, QR code), custom NPS filters, feedback theme identification, closed-loop feedback management, NPS insights |
| Pricing Model | Free plan (25 responses, 1 user); paid plans start at $19/month (50 responses, 2 users) | Free plan for development stores; Pro Plan at $25/month or $250/year | Free plan for small teams; paid plans start at approximately $199/month for Growth plan |
| Ease of Setup and Use | Requires connecting email/SMS channels and configuring surveys via web app; flexible but may require more user input | Quick setup via Shopify App Store; native thank-you page integration; simple dashboard | Requires setup and integrations; moderate learning curve; user-friendly interface once configured |
| Integrations | Shopify, Magento, BigCommerce, Salesforce, HubSpot |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
