Delighted and QuestionPro are survey platforms catering to different business needs. Delighted focuses on simple NPS, CSAT, and CES surveys via email and SMS, primarily serving small to medium-sized e-commerce businesses. QuestionPro offers a comprehensive survey and Voice of Customer (VoC) platform with journey tracking and AI assistants, targeting mid-market to enterprise-level companies.
Core Features and Functionality
Delighted specializes in straightforward customer experience metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). It provides customizable surveys, unlimited survey sends, question logic, and access to a community. Integrations include platforms like Slack, Shopify, and Zendesk. (delighted.com)
QuestionPro offers a broader suite, supporting various question types, survey logic, and advanced analytics. It includes journey tracking, AI assistants, and a wide range of integrations. The platform is designed for complex research needs, catering to both quantitative and qualitative analysis. (slashdot.org)
Pricing and Value
Delighted's pricing starts with a free plan for up to 25 responses per month. Paid plans begin at $19 per month for 50 responses, with higher tiers offering more responses and additional features. (delighted.com)
QuestionPro provides a free Essentials plan for up to 200 responses per survey. Paid plans start at $99 per user per month, offering increased responses and advanced features. (questionpro.com)
Ease of Setup and Use
Delighted is known for its user-friendly interface, allowing quick survey creation and deployment without technical expertise. Its integration with Shopify enables automated post-delivery surveys, enhancing the customer feedback process. (delighted.com)
QuestionPro, while feature-rich, may require a steeper learning curve due to its extensive capabilities. The platform offers onboarding assistance and extensive documentation to support users. (slashdot.org)
Integrations
Delighted integrates seamlessly with Shopify, enabling automated post-delivery surveys. It also supports integrations with platforms like Slack and Zendesk. (delighted.com)
QuestionPro offers a wide range of integrations, including Salesforce, HubSpot, and various data analysis tools, catering to diverse business needs. (slashdot.org)
Customer Support and Documentation
Delighted provides standard email support and a knowledge base. Some users report slow response times under high demand. (zigpoll.com)
QuestionPro includes onboarding help, priority support for higher tiers, and extensive documentation. Support quality varies by plan, with some users noting delays in resolving complex issues. (zigpoll.com)
Best-Fit Customer Profile
Delighted is ideal for small to medium e-commerce stores needing quick NPS/CSAT surveys via email/SMS without complex setup or on-site needs. (zigpoll.com)
QuestionPro suits mid-market and enterprise brands requiring multi-channel VoC, journey analysis, and AI-assisted insights, with resources for a steeper learning curve. (zigpoll.com)
Comparison Table
| Feature | Delighted | QuestionPro |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Multiple question types, advanced analytics |
| Integrations | Shopify, Slack, Zendesk | Salesforce, HubSpot, various data analysis tools |
| Pricing | Free plan; Paid plans start at $19/month for 50 responses | Free plan; Paid plans start at $99/user/month |
| Ease of Use | User-friendly interface; Quick setup | Feature-rich; Steeper learning curve |
| Customer Support | Email support; Knowledge base | Onboarding help; Priority support for higher tiers |
| Ideal Customer | Small to medium e-commerce stores | Mid-market to enterprise brands |
Which to Choose
Delighted: Best for small to medium e-commerce stores seeking straightforward NPS/CSAT surveys via email/SMS without complex setup.
QuestionPro: Suitable for mid-market to enterprise brands needing comprehensive survey solutions with advanced analytics and AI capabilities.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
