When evaluating feedback tools for Shopify Plus merchants, it's essential to consider how Gojiberry and Asklayer align with your business needs. Both platforms offer unique features tailored to different aspects of customer engagement and data collection.
Gojiberry
Gojiberry is a Shopify survey app designed for post-purchase attribution and customer polls. It enables merchants to gather valuable insights from customers after completing a purchase, aiding in understanding customer satisfaction and product performance.
Features:
- Post-Purchase Surveys: Collect feedback immediately after a transaction to gauge customer satisfaction and identify areas for improvement.
- Customizable Surveys: Tailor surveys to specific questions or themes relevant to your business.
- Survey Link/QR Creation: Easily generate links or QR codes to share surveys across various channels.
- Unlimited Interviews: Conduct as many interviews as needed to gather comprehensive insights.
Pricing Model:
Gojiberry offers tiered pricing based on response volume:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month at $18 monthly.
- Growth Plan: Up to 500 responses per month at $46 monthly.
- Premium Plan: Unlimited responses at $180 monthly.
Pros:
- Affordable Entry-Level Plans: The free and Starter plans are cost-effective for small businesses.
- Unlimited Surveys: No restrictions on the number of surveys you can create.
- Customizable Surveys: Flexibility to design surveys that fit your specific needs.
Cons:
- Limited Advanced Features: Higher-tier plans may be necessary for advanced functionalities.
- Scaling Costs: As your response volume grows, higher-tier plans can become expensive.
Best-Fit Customer Profile:
Gojiberry is ideal for small to medium-sized Shopify Plus merchants seeking an affordable solution for post-purchase feedback and customer polls.
Asklayer
Asklayer is a Shopify micro-survey and on-site feedback app that collects insights at multiple touchpoints, including post-purchase, links, emails, and pop-ups. It focuses on gathering real-time feedback to inform business decisions.
Features:
- Multiple Survey Channels: Engage customers through various touchpoints like post-purchase, links, emails, and pop-ups.
- Unlimited Surveys: Create and deploy an unlimited number of surveys.
- Branching Logic: Implement conditional logic to tailor survey paths based on user responses.
- Advanced Targeting: Utilize page and user targeting to display surveys to specific audiences.
- Integrations: Connect with platforms like Google Analytics, Google Sheets, Klaviyo, and Mailchimp.
Pricing Model:
Asklayer provides several pricing tiers:
- Free Plan: 25 responses per month.
- Order-Based Plans: Starting at $29 per month, offering unlimited responses and additional features.
- Plus & Multi-Site Plan: $299 per month, suitable for larger businesses with multiple sites.
Pros:
- Comprehensive Survey Channels: Engage customers through various touchpoints.
- Advanced Targeting: Display surveys to specific audiences based on detailed criteria.
- Extensive Integrations: Connect with multiple platforms to streamline data collection and analysis.
Cons:
- Higher Entry Cost: The starting paid plan is more expensive compared to some competitors.
- Complexity: Advanced features may require a learning curve for new users.
Best-Fit Customer Profile:
Asklayer is well-suited for established Shopify Plus merchants aiming to gather real-time feedback across multiple customer touchpoints and requiring advanced targeting and integration capabilities.
Side-by-Side Comparison
| Feature | Gojiberry | Asklayer |
|---|---|---|
| Survey Channels | Post-purchase surveys | Post-purchase, link, email, and pop-up surveys |
| Survey Creation | Unlimited surveys | Unlimited surveys |
| Response Volume | Up to 100 responses (Free), up to 200 (Starter), up to 500 (Growth), Unlimited (Premium) | 25 responses (Free), unlimited responses (Order-Based and Plus & Multi-Site) |
| Branching Logic | Not specified | Yes |
| Advanced Targeting | Not specified | Yes |
| Integrations | Not specified | Google Analytics, Google Sheets, Klaviyo, Mailchimp, and more via Webhooks |
| Pricing | Free, $18/month (Starter), $46/month (Growth), $180/month (Premium) | Free, $29/month (Order-Based), $299/month (Plus & Multi-Site) |
Which to Choose
When deciding between Gojiberry and Asklayer, consider the following scenarios:
For Small to Medium-Sized Merchants: If you're a Shopify Plus merchant seeking an affordable solution for post-purchase feedback and customer polls, Gojiberry's free and Starter plans offer a cost-effective entry point. However, be mindful of potential scaling costs as your response volume increases.
For Established Merchants with Advanced Needs: If your business requires real-time feedback across multiple customer touchpoints, advanced targeting, and extensive integrations, Asklayer's Order-Based or Plus & Multi-Site plans may be more suitable. The higher entry cost is offset by the comprehensive features designed for larger businesses.
Evaluate your business requirements, budget, and growth plans to determine which tool aligns best with your objectives.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
