When evaluating attribution survey tools for Shopify stores, Gojiberry, Survicate, and Sogolytics are frequently considered. Each offers distinct features tailored to different business needs.
Gojiberry
Core Features and Functionality
Gojiberry is a Shopify-native survey app designed for post-purchase attribution and customer polls. It enables merchants to collect feedback directly after a purchase, aiding in understanding customer satisfaction and identifying factors influencing buying decisions.
Pricing Model
Specific pricing details for Gojiberry are not publicly disclosed. Prospective users should contact Gojiberry directly for current pricing information.
Ease of Setup and Use
As a Shopify-native app, Gojiberry offers seamless integration with Shopify stores, simplifying the setup process. Its user-friendly interface allows merchants to create and deploy surveys without extensive technical knowledge.
Integrations
Gojiberry integrates exclusively with Shopify, ensuring a cohesive experience for Shopify store owners. There is no indication of integrations with other platforms.
Customer Support and Documentation
Gojiberry provides support through its website, offering resources and assistance to users. However, detailed information about the extent and responsiveness of their customer support is limited.
Best-Fit Customer Profile
Gojiberry is best suited for Shopify store owners seeking a straightforward, integrated solution for post-purchase customer feedback. Its focus on attribution surveys makes it ideal for businesses aiming to understand the impact of specific products or marketing efforts on sales.
Survicate
Core Features and Functionality
Survicate is a multi-channel survey platform that offers website and in-product surveys. It enables businesses to collect feedback across various touchpoints, including email, web, and mobile applications. Features include branch logic, response autosave, respondent identification, and a feedback button for websites. (help.survicate.com)
Pricing Model
Survicate offers a free plan with up to 25 survey responses per month. Paid plans start at $56 per month, with pricing scaling based on response limits and features. The Growth plan, for example, starts at $56 per month and includes multilingual surveys and AI features. (help.survicate.com)
Ease of Setup and Use
Survicate provides a user-friendly interface with a 10-day free trial, allowing users to test most features without a credit card. The platform supports easy survey creation through AI, templates, and import options. (help.survicate.com)
Integrations
Survicate integrates with over 25 platforms, including ActiveCampaign, Amplitude, Braze, Customer.io, Drip, Google Analytics, HubSpot, Intercom, Mailchimp, Marketo, Salesforce CRM, Segment, Slack, Zendesk, and more. (survicate.com)
Customer Support and Documentation
Survicate offers human support with responses in less than five minutes. The platform provides comprehensive documentation and a help center to assist users. (survicate.com)
Best-Fit Customer Profile
Survicate is ideal for businesses seeking a versatile survey tool capable of collecting feedback across multiple channels. Its extensive integrations and features make it suitable for companies aiming to gather insights from various customer touchpoints.
Sogolytics
Core Features and Functionality
Sogolytics is a survey design and Voice of Customer (VoC) analytics platform with multilingual capabilities. It offers advanced survey design tools, analytics, and reporting features, enabling businesses to gather and analyze customer feedback effectively.
Pricing Model
Specific pricing details for Sogolytics are not publicly disclosed. Prospective users should contact Sogolytics directly for current pricing information.
Ease of Setup and Use
Sogolytics provides a comprehensive platform with a range of features. While it offers robust capabilities, the setup and use may require a learning curve due to the platform's complexity.
Integrations
Sogolytics integrates with various platforms, including Salesforce, HubSpot, and others. However, specific integration details should be verified with Sogolytics directly.
Customer Support and Documentation
Sogolytics offers customer support and provides documentation to assist users. The extent and responsiveness of their support can vary, and users should contact Sogolytics directly for more information.
Best-Fit Customer Profile
Sogolytics is best suited for organizations seeking a comprehensive survey and analytics platform with multilingual support. Its advanced features make it suitable for businesses aiming to conduct in-depth customer research and analysis.
Three-Way Comparison
| Feature | Gojiberry | Survicate | Sogolytics |
|---|---|---|---|
| Core Features | Post-purchase attribution surveys, customer polls | Multi-channel surveys (email, web, in-product), branch logic, response autosave | Survey design, VoC analytics, multilingual capabilities |
| Pricing Model | Contact for pricing | Free plan (25 responses/month); paid plans start at $56/month | Contact for pricing |
| Ease of Setup and Use | Seamless Shopify integration, user-friendly interface | 10-day free trial, AI-assisted survey creation, easy setup | Comprehensive platform with a learning curve due to advanced features |
| Integrations | Shopify | Over 25 integrations, including ActiveCampaign, Amplitude, Braze, Customer.io, Drip, Google Analytics, HubSpot, Intercom, Mailchimp, Marketo, Salesforce CRM, Segment, Slack, Zendesk | Various integrations, including Salesforce, HubSpot; verify with Sogolytics |
| Customer Support | Limited information available | Human support with responses in less than five minutes, comprehensive documentation | Support and documentation available; verify responsiveness with Sogolytics |
| **Best |
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
