When evaluating NPS survey software for Shopify Plus merchants, Gojiberry, Survicate, and UserLoop are frequently compared. Each offers unique features tailored to different business needs.
Gojiberry
Features
- Post-Purchase Attribution: Collects feedback immediately after purchase.
- Customer Polls: Engages customers with targeted surveys.
- Unlimited Surveys: Create and distribute as many surveys as needed.
- Customizable Surveys: Tailor surveys to match brand identity.
- Survey Link/QR Creation: Easily share surveys via links or QR codes.
- Unlimited Interviews: Conduct as many interviews as required.
- Multilingual Support: Reach a global audience with multiple languages.
Pricing Model
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses; $18/month.
- Growth Plan: Up to 500 responses; $46/month.
- Plus Plan: Unlimited responses; $30/month.
- Premium Plan: Unlimited responses; $180/month.
Note: Pricing is subject to change; refer to Gojiberry's pricing page for the most current information.
Pros
- Affordable: Competitive pricing with a free tier.
- Unlimited Surveys: No restrictions on survey creation.
- Customizable: Align surveys with brand aesthetics.
Cons
- Limited Integrations: May not integrate with all platforms.
- Basic Analytics: Lacks advanced data analysis features.
Best-Fit Customer Profile
Ideal for small to medium-sized Shopify Plus merchants seeking an affordable, straightforward survey tool with essential features.
Survicate
Features
- Multi-Channel Surveys: Collect feedback via email, website, and in-product.
- Survey Templates: Access a library of pre-built templates.
- Branch Logic: Create dynamic surveys based on responses.
- AI Analysis: Utilize AI to analyze survey data.
- Integrations: Connect with platforms like HubSpot, Intercom, and more.
- Insights Hub: Centralized dashboard for survey results.
Pricing Model
- Free Plan: 25 responses per month.
- Starter Plan: Up to 500 responses; $89/month.
- Growth Plan: Custom responses; contact sales.
- Pro Plan: Custom responses; contact sales.
- Enterprise Plan: Custom responses; contact sales.
Note: Pricing is subject to change; refer to Survicate's pricing page for the most current information.
Pros
- Comprehensive Features: Offers a wide range of survey tools.
- Advanced Analytics: In-depth data analysis capabilities.
- Multiple Integrations: Connects with various platforms.
Cons
- Pricing: Higher cost compared to some competitors.
- Complexity: May require a learning curve for new users.
Best-Fit Customer Profile
Suitable for medium to large Shopify Plus merchants needing advanced survey features and integrations.
UserLoop
Features
- AI-Powered Surveys: Automates survey creation and analysis.
- Post-Purchase Surveys: Collect feedback after purchase.
- Automated Insights: Provides actionable insights from survey data.
- Integrations: Connects with Shopify and other platforms.
- Customizable Surveys: Tailor surveys to brand guidelines.
Pricing Model
- Free Trial: Available; contact sales for details.
- Paid Plans: Pricing varies; contact sales for details.
Note: Pricing is subject to change; refer to UserLoop's pricing page for the most current information.
Pros
- AI Integration: Streamlines survey processes.
- Automated Insights: Saves time on data analysis.
- Shopify Integration: Seamless connection with Shopify Plus.
Cons
- Pricing Transparency: Limited public pricing information.
- Feature Limitations: May lack some advanced features.
Best-Fit Customer Profile
Ideal for Shopify Plus merchants seeking AI-driven survey solutions with automated insights.
Three-Way Comparison
| Feature | Gojiberry | Survicate | UserLoop |
|---|---|---|---|
| Survey Channels | Post-purchase surveys | Email, website, in-product | Post-purchase surveys |
| Survey Templates | Customizable surveys | Pre-built templates | Customizable surveys |
| Integrations | Limited | HubSpot, Intercom, and more | Shopify Plus and other platforms |
| **Pricing |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
