When evaluating NPS survey software for Shopify stores, it's essential to consider tools that align with your specific needs. Grapevine Surveys and Gojiberry are two such applications, each offering unique features tailored to different aspects of customer feedback collection.
Grapevine Surveys
Grapevine Surveys is a Shopify app designed to collect post-purchase feedback directly from customers. It enables merchants to gather insights through various survey types, including NPS, CSAT, and attribution surveys, immediately after checkout. This approach helps in understanding customer satisfaction, purchasing motivations, and the effectiveness of marketing channels.
Features
- Multi-Question Surveys: Create surveys with multiple questions of varying types, such as single-choice, multiple-choice, NPS, open text, and content blocks.
- Unlimited Surveys and Responses: Publish an unlimited number of surveys and collect responses without any caps or additional fees.
- Integrations: Connect with platforms like Klaviyo, Shopify Flow, Google Analytics, and Google Sheets for enhanced functionality.
- Survey Channels: Deploy surveys on the order confirmation page, via email, embedded on any page, on Shopify POS, or as standalone landing pages.
Pricing Model
Grapevine Surveys offers a single plan priced at $25 per month, which includes all features and unlimited responses. This flat-rate pricing ensures predictable costs without usage-based tiers or per-response fees. (grapevine-surveys.com)
Pros and Cons
Pros:
- Predictable Pricing: The flat-rate model simplifies budgeting without concerns over scaling costs.
- Comprehensive Feature Set: Access to all features from the start, including advanced integrations and multiple survey types.
- Unlimited Usage: No restrictions on the number of surveys or responses, accommodating stores of various sizes.
Cons:
- Limited to Post-Purchase Feedback: Primarily focuses on post-purchase surveys, which may not capture insights from other customer touchpoints.
- Shopify-Centric: Designed specifically for Shopify, which may limit flexibility for merchants using other platforms.
Best-Fit Customer Profile
Grapevine Surveys is ideal for Shopify merchants seeking a straightforward, cost-effective solution for post-purchase customer feedback. It's particularly suitable for those who prefer a single, all-inclusive pricing model without the complexity of tiered plans.
Gojiberry
Gojiberry is a Shopify app that focuses on post-purchase attribution and customer polls. It allows merchants to understand which marketing channels are driving sales and gather customer opinions through customizable surveys.
Features
- Pre and Post-Purchase Surveys: Collect feedback before and after the purchase to gain insights into customer motivations and satisfaction.
- Product Quiz Builder: Create interactive quizzes to engage customers and gather valuable data.
- Multilingual Support: Design surveys in multiple languages to cater to a diverse customer base.
- White Label Support: Remove Gojiberry branding for a seamless brand experience.
Pricing Model
Gojiberry offers several pricing tiers:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month at $18 per month.
- Growth Plan: Up to 500 responses per month at $46 per month.
- Plus Plan: Unlimited responses at $30 per month.
- Premium Plan: Unlimited responses with additional features at $180 per month.
These plans are discounted for a limited time, with legacy pricing available for subscribers. (gojiberry.app)
Pros and Cons
Pros:
- Flexible Pricing: Multiple plans cater to different business sizes and needs, with a free option for small stores.
- Comprehensive Survey Tools: Includes pre and post-purchase surveys, product quizzes, and multilingual support.
- White Labeling: Ability to remove branding for a more cohesive brand experience.
Cons:
- Higher Tiers Can Be Expensive: The Premium Plan at $180 per month may be costly for smaller merchants.
- Complex Pricing Structure: Multiple tiers and features can be overwhelming for new users.
Best-Fit Customer Profile
Gojiberry is suitable for Shopify merchants who require a range of survey tools, including pre and post-purchase feedback, product quizzes, and multilingual support. It's ideal for businesses looking for flexibility in pricing and features, especially those targeting diverse customer segments.
Side-by-Side Comparison
| Feature | Grapevine Surveys | Gojiberry |
|---|---|---|
| Survey Types | Post-purchase surveys, NPS, CSAT, attribution surveys | Pre and post-purchase surveys, product quizzes |
| Pricing Model | $25 per month for unlimited surveys and responses | Free plan up to 100 responses; paid plans range from $18 to $180 per month |
| Integrations | Klaviyo, Shopify Flow, Google Analytics, Google Sheets | CRM & API integrations (HubSpot, Pipedrive), email and chat support |
| Multilingual Support | Yes | Yes |
| White Labeling | No | Yes |
| Best-Fit Customer Profile | Shopify merchants seeking a straightforward, cost-effective post-purchase feedback solution | Shopify merchants needing a range of survey tools with flexible pricing and features |
Which to Choose
When deciding between Grapevine Surveys and Gojiberry for your Shopify store, consider the following:
- Choose Grapevine Surveys if: You prefer a simple, flat-rate pricing
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
