Table of Contents
Grapevine Surveys and ReConvert are Shopify apps designed to enhance post-purchase customer engagement. Grapevine Surveys focuses on collecting feedback via order status pages, while ReConvert offers a suite of tools, including survey widgets, to optimize the thank-you page experience. This comparison evaluates their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to determine which is better for retail businesses.
Grapevine Surveys
Features
- Post-Purchase Surveys: Collects customer feedback directly on the order status page.
- Customizable Surveys: Offers various question types and design options.
- Data Analytics: Provides insights into customer responses.
Pricing Model
- Enterprise Branding: $2,500 per year for custom domain and personalized theming.
- Custom Design: $500 one-time fee for unique visual identity.
- Team Access: $500 per year for multiple user access and data management.
- Survey Management and Question Writing: Custom quotes available.
Note: No free tier or usage-based pricing is available. (grapevinesurveys.com)
Pros
- Tailored for post-purchase feedback.
- Customizable survey design.
- In-depth analytics.
Cons
- No free tier.
- Pricing may be high for small businesses.
Best-Fit Customer Profile
- Retail businesses seeking dedicated post-purchase survey solutions.
- Companies needing advanced customization and analytics.
ReConvert
Features
- Thank-You Page Customization: Personalizes the thank-you page with cross-sells, pop-ups, custom videos, and surveys.
- One-Click Upsells: Offers upsell opportunities post-purchase.
- A/B Testing: Tests different offers and placements.
- Analytics: Provides performance metrics and revenue tracking.
Pricing Model
- 14-Day Free Trial: Full access to all features.
- Post-Trial Pricing: Based on the higher of total store orders or revenue generated by ReConvert in the last 30 days.
- For up to 200 orders per month: $19.99/month.
- For up to $200 in revenue generated by ReConvert: $19.99/month.
- Pricing scales with order volume and revenue. (help.reconvert.io)
Pros
- Flexible, usage-based pricing.
- Comprehensive post-purchase optimization tools.
- User-friendly interface.
Cons
- Pricing can increase with higher sales volumes.
- Some features may require additional setup.
Best-Fit Customer Profile
- Retail businesses aiming to enhance post-purchase customer engagement.
- Stores seeking to increase average order value through upselling.
Side-by-Side Comparison
| Feature | Grapevine Surveys | ReConvert |
|---|---|---|
| Core Functionality | Post-purchase surveys on order status page | Thank-you page customization with surveys, upsells, and analytics |
| Pricing Model | Enterprise Branding: $2,500/year; Custom Design: $500 one-time; Team Access: $500/year | 14-day free trial; Post-trial: $19.99/month for up to 200 orders or $200 revenue generated |
| Ease of Setup and Use | Requires setup for survey integration; customizable design options | User-friendly interface; quick setup with drag-and-drop features |
| Integrations | Shopify integration; no mention of other platforms | Shopify integration; no mention of other platforms |
| Customer Support | Survey management and question writing services available upon request | 24/7 live chat support; tutorials and tips available |
| Best-Fit Customer Profile | Retail businesses seeking dedicated post-purchase survey solutions; companies needing advanced customization and analytics | Retail businesses aiming to enhance post-purchase customer engagement; stores seeking to increase average order value through upselling |
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeWhich to Choose
Choose Grapevine Surveys if:
- You need a dedicated post-purchase survey tool.
- Advanced customization and analytics are priorities.
- Your budget allows for higher upfront costs.
Choose ReConvert if:
- You want a comprehensive post-purchase optimization tool.
- Flexible, usage-based pricing aligns with your sales volume.
- Enhancing average order value through upselling is a goal.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
