When evaluating NPS survey software for Shopify stores, it's essential to consider tools that integrate seamlessly with the platform and offer features tailored to e-commerce needs. Grapevine Surveys, Retently, and Zigpoll are three such tools that frequently come up in discussions.
Grapevine Surveys
Features
Grapevine Surveys is a Shopify app designed to collect customer feedback through post-purchase surveys, NPS, CSAT, and attribution surveys. It offers multi-question surveys with various question types, including single-choice, multiple-choice, and open-text responses. The app supports multiple languages, allowing merchants to reach a broader audience. Integrations include Klaviyo, Shopify Flow, Google Sheets, and Judge.me. Surveys can be deployed post-purchase, on-site, via email, embedded on any page, through Shopify POS, or on a standalone landing page. (grapevine-surveys.com)
Pricing
Grapevine Surveys offers a flat-rate pricing model at $25 per month, which includes unlimited surveys and responses. This approach ensures predictable costs without usage-based tiers or per-response fees. (grapevine-surveys.com)
Pros and Cons
Pros:
- Predictable Pricing: The flat-rate model simplifies budgeting without unexpected costs.
- Comprehensive Features: Access to all features without tiered restrictions.
- Multiple Survey Channels: Flexibility in deploying surveys across various touchpoints.
Cons:
- Limited Advanced Analytics: May lack in-depth analytics compared to competitors.
- Basic Integrations: Integrations are limited to a few platforms, which might not cover all merchant needs.
Best-Fit Customer Profile
Grapevine Surveys is well-suited for Shopify merchants seeking a straightforward, cost-effective solution for collecting customer feedback without the need for advanced analytics or extensive integrations.
Retently
Features
Retently is a customer experience management platform that supports NPS, CSAT, and CES surveys. It offers multi-channel surveys, including email, link, embedded, kiosk, and in-app web pop-ups. The platform provides advanced reporting, trends, benchmarking, and AI-powered feedback classification. Integrations include Slack, Zapier, Make, CSV, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and custom integrations. (retently.com)
Pricing
Retently offers tiered pricing:
- Ecommerce Basic: $49 per month for up to 1,000 surveys, 10 campaigns, and 1 user seat.
- Ecommerce Pro: $299 per month for up to 20,000 surveys, 10 campaigns, and 10 user seats.
These plans include features like survey branding, advanced reporting, and AI-powered feedback classification. (retently.com)
Pros and Cons
Pros:
- Comprehensive Survey Channels: Multiple deployment options cater to diverse customer touchpoints.
- Advanced Analytics: In-depth reporting and AI-driven insights.
- Extensive Integrations: Wide range of integrations with popular platforms.
Cons:
- Higher Cost: Pricing may be prohibitive for small to mid-sized merchants.
- Complexity: The breadth of features might require a learning curve.
Best-Fit Customer Profile
Retently is ideal for larger Shopify merchants or those with complex customer experience needs who can justify the investment in advanced features and integrations.
Zigpoll
Features
Zigpoll is a Shopify app that enables post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. It offers a clean user interface and flexible survey types, including NPS, CSAT, and custom surveys. Integrations include Shopify, Klaviyo, and Google Sheets. Zigpoll emphasizes ease of use and responsive customer support.
Pricing
Zigpoll offers tiered pricing:
- Basic Plan: $19 per month for up to 1,000 responses.
- Pro Plan: $49 per month for up to 5,000 responses.
- Enterprise Plan: Custom pricing for higher response volumes.
Each plan includes all survey types and integrations, with higher tiers offering additional features like advanced analytics and priority support.
Pros and Cons
Pros:
- Affordable Pricing: Competitive rates suitable for small to medium-sized merchants.
- Flexible Survey Types: Ability to create various survey formats.
- Zero-Party Data Focus: Emphasis on collecting data directly from customers.
Cons:
- Limited Advanced Features: May lack some advanced analytics and integrations found in competitors.
- Growing User Base: As a newer entrant, it may still be expanding its feature set.
Best-Fit Customer Profile
Zigpoll is well-suited for Shopify merchants seeking an affordable, user-friendly solution for collecting customer feedback, particularly those interested in zero-party data collection.
Three-Way Comparison
| Feature | Grapevine Surveys | Retently | Zigpoll |
|---|---|---|---|
| Survey Types | Post-purchase, NPS, CSAT, Attribution | NPS, CSAT, CES, Multi-channel surveys | Post-purchase, on-site, exit-intent, NPS, CSAT, custom surveys |
| Pricing | $25/month, unlimited surveys and responses | Ecommerce Basic: $49/month; Ecommerce Pro: $299/month | Basic: $19/month; |
