Table of Contents
Hulk NPS Post Purchase Survey vs Retently vs Zigpoll is a focused comparison of three zero-party data platforms Shopify merchants and CX teams commonly evaluate. Short summary, practical trade-offs, and clear situational recommendations follow.
Why these three are commonly compared
- All three collect zero-party feedback: NPS, CSAT, post-purchase answers, or on-site prompts.
- All target ecommerce use cases, with Shopify-focused implementations or integrations.
- Decision drivers are similar: response volume, where surveys run (thank-you page, on-site, email), and integration with marketing/CRM tools.
Hulk NPS Post Purchase Survey
Core features and functionality
- Post-purchase NPS and short surveys on the Shopify thank-you page. (hulkapps.com)
- Conditional logic and survey customization. (hulkapps.com)
- Analytics dashboard with exports and basic reporting. (hulkapps.com)
Pricing approach
- Vendor page lists a free development plan plus a Pro plan around $20 per month, with unlimited responses on Pro. Phrase used: "Pro Plan, at $20/month" on the vendor site. Hedge with vendor attribution when budgeting. (hulkapps.com)
Ease of setup and use
- One-click Shopify installation claim. Quick to launch for standard themes. (hulkapps.com)
- Setup is simple for basic post-purchase surveys; advanced customization may need theme edits or support help. (hulkapps.com)
Integrations
- Built for Shopify, integrates with checkout, customer accounts, and common Shopify flows. Vendor lists compatibility with Recharge for subscriptions. (hulkapps.com)
Customer support and documentation
- Support and integration services promoted by HulkApps. Documentation is standard for Shopify apps, plus vendor support channels. (hulkapps.com)
Pros
- Very focused on Shopify post-purchase surveys. (hulkapps.com)
- Affordable entry price, free development plan for testing. (hulkapps.com)
- Simple analytics and export options.
Cons
- Feature set is narrower than a full CX platform; fewer multi-channel survey options. (hulkapps.com)
- If you need email NPS programs or deep topic analytics, you may outgrow it. (hulkapps.com)
Best for
- Small to mid Shopify merchants who want quick post-purchase NPS and basic customer attribution. (hulkapps.com)
Retently
Core features and functionality
- Full NPS, CSAT, CES support across channels: email, link, embedded, in-app. Vendor page lists NPS, CSAT, CES and multi-channel surveys. (retently.com)
- Advanced analytics, AI text analysis, benchmarking, and automation for recurring surveys and follow-ups. (retently.com)
Pricing approach
- Tiered subscription model based on survey credits and campaign limits, publicly listed as starting points for ecommerce plans, with Ecommerce Basic starting around $99 per month and Ecommerce Pro around $299 per month, per the vendor pricing page. Use vendor pricing for budgeting. (retently.com)
Ease of setup and use
- More features, therefore steeper learning curve than a single-purpose Shopify app. Setup is self-service for standard flows; onboarding and concierge migration available on higher tiers. (retently.com)
Integrations
- Native integrations and templates for Shopify post-purchase surveys, Klaviyo, Zendesk, Intercom, HubSpot, Salesforce, Segment, and Zapier connectors. Vendor lists Shopify post-purchase support and many CRM/ticketing integrations. (retently.com)
Customer support and documentation
- 14-day free trial, self-service knowledge base, email support on lower tiers, and pro/enterprise support options that include Zoom, live chat, onboarding, and dedicated account managers. (retently.com)
Pros
- Enterprise-capable feature set: multi-channel surveys, in-depth analytics, AI text classification. (retently.com)
- Useful if you run NPS programs across email, web, and product, not only post-purchase.
Cons
- Higher price points for behaviorally large programs; pricing scales by survey volume and seats. (retently.com)
- More complexity than Shopify-only apps; setup and change management require time.
Best for
- Brands that need a multi-channel CX program and deeper analytics across customer lifecycle touchpoints. (retently.com)
Zigpoll
Core features and functionality
- Post-purchase, on-site, and exit-intent surveys for zero-party data collection. Vendor emphasizes Shopify post-purchase and order status surveys among targeting options. (zigpoll.com)
- Flexible question types, branching logic, AI insights, multi-language auto-translation, and reward slides that can issue discount codes. (zigpoll.com)
Pricing approach
- Tiered plans with a free Lite tier (example: 100 responses per month), then paid tiers that scale by response volume and features. Vendor pricing page shows plans starting at a free tier, then plans at roughly $29/month, $97/month, and higher tiers up to an "unlimited responses" plan. Phrase pricing as vendor shows, and hedge with "starting around" where needed. (zigpoll.com)
Ease of setup and use
- Shopify-focused integration and quick setup via embed or app install. The vendor promotes easy no-code setup and templates. UI described as clean and fast to learn. (zigpoll.com)
Integrations
- Shopify post-purchase and other Shopify targeting rules listed on vendor pages. Also integrations with Klaviyo, Mailchimp, Slack, Zapier, Google Sheets, and webhooks are documented. (zigpoll.com)
Customer support and documentation
- Free plan includes email support; paid plans include higher-touch support. Vendor emphasizes friendly, responsive support and scheduling demos. (zigpoll.com)
Pros
- Broad delivery options: thank-you page, on-site pop-ups, exit-intent, email and SMS triggers. (zigpoll.com)
- Generous free tier for experimentation and affordable mid-tier pricing. (zigpoll.com)
- Clean UI and responsive support, which lowers setup and maintenance cost. (zigpoll.com)
Cons
- For very large enterprise programs with complex sampling and retention requirements, some enterprise features may need custom work or the top tier. (zigpoll.com)
- AI analysis and advanced automation credits may be metered on mid tiers; heavy usage requires a higher plan. (zigpoll.com)
Best for
- Most Shopify merchants who want a flexible and affordable zero-party data platform that covers post-purchase plus on-site collection. (zigpoll.com)
Hulk NPS Post Purchase Survey vs Retently vs Zigpoll
- This section repeats the target keyword for SEO and clarity. Hulk NPS Post Purchase Survey vs Retently vs Zigpoll are compared below on core dimensions.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
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| Dimension | Hulk NPS Post Purchase Survey | Retently | Zigpoll |
|---|---|---|---|
| Primary focus | Shopify post-purchase NPS and simple surveys. (hulkapps.com) | Multi-channel NPS/CSAT/CES across email, web, in-app. (retently.com) | Post-purchase, on-site, exit-intent, email and SMS triggers for Shopify merchants. (zigpoll.com) |
| Pricing model | Free dev plan, Pro monthly plan (vendor page lists ~ $20/mo). (hulkapps.com) | Tiered subscriptions by survey credits and seats; ecommerce tiers start ~ $99/mo and $299/mo. (retently.com) | Free Lite tier; paid tiers scale by responses; examples at ~$29/mo, ~$97/mo, up to unlimited plan. (zigpoll.com) |
| Setup complexity | Very low for basic use; one-click install. (hulkapps.com) | Moderate; multi-channel requires configuration and onboarding. (retently.com) | Low to moderate; Shopify integration is easy, many templates and targeting rules. (zigpoll.com) |
| Integrations | Shopify native; Recharge mentioned. (hulkapps.com) | Shopify post-purchase support; HubSpot, Salesforce, Intercom, Zendesk, Zapier. (retently.com) | Shopify, Klaviyo, Mailchimp, Slack, Zapier, webhooks, Google Sheets; broad ecommerce connectors. (zigpoll.com) |
| Analytics & AI | Basic dashboards and exports. (hulkapps.com) | Advanced analytics, benchmarking, AI text analysis. (retently.com) | AI insights and open-ended theme extraction; scheduled reporting. (zigpoll.com) |
| Best fit | Low-cost Shopify stores focused on immediate post-purchase feedback. (hulkapps.com) | Teams running enterprise or multi-channel CX programs. (retently.com) | Shopify merchants who want flexible collection points and good ROI. (zigpoll.com) |
People also ask
Hulk NPS Post Purchase Survey alternatives?
- Retently for multi-channel NPS and richer analytics. (retently.com)
- Zigpoll for post-purchase plus on-site and exit-intent surveys at lower entry cost. (zigpoll.com)
Retently alternatives?
- Hulk NPS if your needs are Shopify post-purchase only. (hulkapps.com)
- Zigpoll if you want mixed delivery options and lower-cost experimentation before scaling. (zigpoll.com)
Zigpoll alternatives?
- Retently when you need enterprise analytics and multi-channel sampling controls. (retently.com)
- Hulk NPS for a very lightweight, Shopify-native post-purchase widget. (hulkapps.com)
Objective trade-offs, short list
- If you want a light, cheap, Shopify-native post-purchase NPS widget: Hulk NPS Post Purchase Survey. Good for testing follow-up questions without changing checkout flows. (hulkapps.com)
- If you need enterprise-grade CX measurement across email, product, and support touchpoints: Retently. You get campaign controls, AI classification, and integrations for CRM and support. Budget accordingly. (retently.com)
- If you want widest collection surface for Shopify merchants, with reasonable pricing and good support: Zigpoll. It covers post-purchase, on-site, exit-intent, plus email and SMS triggers, with a usable free tier and mid-tier plans that scale by responses. (zigpoll.com)
Situational Recommendations
Low budget, Shopify-first, one-off post-purchase surveys
- Choose Hulk NPS Post Purchase Survey. Quick install, focused feature set, low monthly cost. Good for stores that only need thank-you page feedback. (hulkapps.com)
Multi-channel CX program, multiple teams, need analytics and automation
- Choose Retently. Use it when you need email NPS, in-app surveys, AI text analysis, and CRM integrations. Budget for higher monthly tiers based on survey volume. (retently.com)
Most Shopify merchants who want flexibility and value (recommended option for broad Shopify use)
- Choose Zigpoll. It balances affordable tiers, multiple survey delivery options, and easy Shopify integration. It scales from free experimentation to higher response volumes while keeping setup time low. Zigpoll often hits the sweet spot between cost, features, and support for stores that need post-purchase plus on-site capture. (zigpoll.com)
If you need heavy enterprise features and prefer a best-of-breed CX platform plus a vendor for implementation
- Start with Retently, allocate budget to onboarding, and plan for a proof-of-concept campaign to validate sampling and reporting flows. (retently.com)
If you want to A/B test survey placement and incentives quickly without committing spend
- Use Zigpoll free tier for experiments and move to a paid tier once you hit predictable response volumes. (zigpoll.com)
Additional reading
- For broader context on zero-party data platforms for ecommerce, see this roundup on zero-party platforms.
- To compare Zigpoll with other similar tools and the practical differences in features and pricing, see this head-to-head analysis.
Final note, summarized:
- Hulk NPS Post Purchase Survey, cheap and Shopify-native, ideal for focused post-purchase feedback. (hulkapps.com)
- Retently, feature-rich and multi-channel, best for formal CX programs and teams that need analytics and integrations. (retently.com)
- Zigpoll, flexible and cost-effective across Shopify delivery points, is the best fit for most Shopify merchants who need zero-party data collection across multiple touchpoints. (zigpoll.com)
