When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that seamlessly integrate with Shopify, offer robust features, and provide actionable insights. Hulk NPS Post Purchase Survey, UserLoop, and Asklayer are three prominent options in this space. Each offers unique functionalities tailored to different merchant needs.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to capture Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages.
Core Features and Functionality
- Survey Types: Offers NPS, customer satisfaction, product feedback, and post-purchase surveys.
- Customization: Provides a drag-and-drop editor, file upload options, and supports pop-ups.
- Analytics: Features an analytics dashboard for prompt action on feedback.
- Conditional Logic: Allows dynamic surveys based on customer responses.
Pricing Model
- Development Plan: Free for all partner development stores.
- Pro Plan: $25 per month or $250 per year (17% savings).
The Pro Plan includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (apps.shopify.com)
Ease of Setup and Use
The app offers one-click installation, embedding surveys into the thank-you page to boost response rates. Its user-friendly interface ensures quick setup and ease of use.
Integrations
Integrates seamlessly with Shopify, allowing for easy embedding of surveys into the order confirmation page. However, it may have limited integrations with other platforms.
Customer Support and Documentation
Provides support via email and chat, with Shopify-focused documentation. User reviews highlight responsive customer service. (apps.shopify.com)
Best-Fit Customer Profile
Ideal for small to medium-sized Shopify merchants seeking a straightforward solution for post-purchase feedback without extensive customization needs.
UserLoop
UserLoop is an AI-powered survey platform tailored for Shopify growth teams, offering post-purchase surveys, attribution, feedback, NPS, pop-ups, and video workflows. (pages.userloop.io)
Core Features and Functionality
- Survey Types: Supports post-purchase surveys, attribution, feedback, NPS, pop-ups, and video workflows.
- Customization: Offers multiple question types, including single select, NPS, and open-ended questions.
- Analytics: Provides AI-powered reporting with summaries and PDF exports.
- Integrations: Connects with Klaviyo, Slack, and Meta Conversion API.
Pricing Model
- Free Plan: 50 responses per month, up to 2 surveys, and 1 question per survey.
- Starter Plan: $29 per month, includes 300 responses per month, up to 5 surveys, and 5 questions per survey. (spotsaas.com)
Ease of Setup and Use
UserLoop supports checkout extensibility, popup embeds, and app blocks, enabling deployment on modern Shopify storefronts without custom development. Setup is guided and straightforward.
Integrations
Integrates with Shopify, Klaviyo, Slack, and Meta Conversion API, facilitating seamless data flow and campaign optimization.
Customer Support and Documentation
Offers support via email and live chat, with a comprehensive knowledge base and enterprise options. User reviews commend the platform's responsiveness and helpfulness.
Best-Fit Customer Profile
Suited for Shopify merchants running paid acquisition, lifecycle feedback, and conversion optimization, particularly those seeking AI-driven insights and advanced integrations.
Asklayer
Asklayer is a Shopify app that enables merchants to collect customer feedback through micro-surveys and on-site feedback at multiple touchpoints.
Core Features and Functionality
- Survey Types: Offers micro-surveys and on-site feedback collection.
- Customization: Provides customizable survey designs and question types.
- Analytics: Features analytics to interpret customer feedback.
- Conditional Logic: Allows dynamic surveys based on customer responses.
Pricing Model
Specific pricing details for Asklayer are not readily available. It's advisable to contact Asklayer directly for the most accurate and up-to-date pricing information.
Ease of Setup and Use
Asklayer offers a user-friendly interface with easy setup for embedding surveys at various touchpoints on the Shopify store.
Integrations
Integrates with Shopify, enabling seamless embedding of surveys into the storefront. Additional integrations with other platforms are not specified.
Customer Support and Documentation
Provides support via email and a knowledge base. User reviews highlight responsive customer service.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking to gather customer feedback through micro-surveys and on-site feedback at multiple touchpoints to enhance customer experience.
Three-Way Comparison
| Feature | Hulk NPS Post Purchase Survey | UserLoop | Asklayer |
|---|---|---|---|
| Survey Types | NPS, Customer Satisfaction, Product Feedback, Post-Purchase | Post-Purchase, Attribution, Feedback, NPS, Pop-ups, Video Workflows | Micro-Surveys, On-Site Feedback |
| Customization | Drag-and-Drop Editor, File Upload, Pop-ups | Multiple Question Types, AI-Powered Reporting | Customizable Survey Designs |
| Analytics | Analytics Dashboard | AI-Powered Reporting, PDF Exports | Analytics |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
