When evaluating attribution survey tools for ecommerce, it's essential to consider how each platform aligns with your business needs. Let's delve into the specifics of Hulk NPS Post Purchase Survey, Zigpoll, and Fairing, examining their features, pricing, ease of use, integrations, customer support, and ideal user profiles.
Hulk NPS Post Purchase Survey
Features and Functionality
Hulk NPS Post Purchase Survey is a Shopify app designed to capture Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. It offers customizable surveys, including checkout, product, and exit surveys, enabling merchants to measure customer satisfaction and loyalty. The app integrates seamlessly with Shopify, allowing for easy embedding of surveys into the thank-you page. (apps.shopify.com)
Pricing Model
Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro Plan priced at $25 per month or $250 annually, which includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (apps.shopify.com)
Ease of Setup and Use
The app boasts a one-click installation process, enabling merchants to quickly set up and deploy surveys without extensive technical knowledge. Its user-friendly interface facilitates easy customization of survey forms to match the store's branding.
Integrations
As a Shopify-exclusive app, Hulk NPS Post Purchase Survey integrates natively with Shopify, ensuring a smooth experience for merchants using this platform.
Customer Support and Documentation
Users have reported responsive customer support, with assistance available through email and the Shopify App Store. The app provides documentation to guide users through setup and customization processes.
Best-Fit Customer Profile
This tool is well-suited for Shopify merchants seeking a straightforward solution to collect post-purchase feedback and measure NPS without requiring advanced features or integrations.
Zigpoll
Features and Functionality
Zigpoll is a versatile survey platform that supports post-purchase, on-site, and exit-intent surveys, enabling merchants to collect zero-party data across various customer touchpoints. It offers a range of question formats, including single-select, multi-select, sliding scale, and photo selections, providing flexibility in survey design. The platform includes AI-powered insights and analytics, allowing merchants to analyze customer feedback effectively. (zigpoll.com)
Pricing Model
Zigpoll offers a free plan with up to 100 responses per month and several paid plans:
Standard Plan: $29 per month, includes 500 responses per month, AI insights, unlimited surveys, and SMS surveys.
Advanced Plan: $97 per month, includes 2,000 responses per month, AI insights, unlimited surveys, SMS surveys, and API & MCP access.
Ultimate Plan: $194 per month, includes unlimited responses per month, AI insights, unlimited surveys, SMS surveys, API & MCP access, and a custom domain name. (zigpoll.com)
Ease of Setup and Use
Zigpoll offers a clean and intuitive user interface, making it easy for merchants to create and deploy surveys without technical expertise. The platform provides customization options to align surveys with the store's branding.
Integrations
Zigpoll integrates seamlessly with Shopify, allowing for easy embedding of surveys into the store. It also offers integrations with other platforms, enhancing its versatility. (zigpoll.com)
Customer Support and Documentation
Zigpoll is known for its responsive customer support, offering assistance through email and providing comprehensive documentation to guide users through setup and usage. (zigpoll.com)
Best-Fit Customer Profile
Zigpoll is ideal for Shopify merchants seeking a flexible and feature-rich survey platform that supports multiple survey types and provides in-depth analytics to inform business decisions.
Fairing
Features and Functionality
Fairing is a Shopify app focused on post-purchase attribution surveys, enabling merchants to gather insights into customer purchase motivations and the effectiveness of marketing channels. It offers customizable surveys that can be embedded on the thank-you page, capturing valuable data to inform marketing strategies.
Pricing Model
Specific pricing details for Fairing are not readily available. Merchants are encouraged to contact Fairing directly for current pricing information.
Ease of Setup and Use
Fairing provides a straightforward setup process, allowing merchants to quickly integrate surveys into their Shopify stores. The platform offers customization options to tailor surveys to the store's branding.
Integrations
As a Shopify-exclusive app, Fairing integrates natively with Shopify, ensuring a seamless experience for merchants using this platform.
Customer Support and Documentation
Fairing offers customer support through email and provides documentation to assist users in setting up and utilizing the app effectively.
Best-Fit Customer Profile
Fairing is suitable for Shopify merchants focused on understanding customer purchase behaviors and evaluating the impact of various marketing channels through post-purchase attribution surveys.
Three-Way Comparison
| Feature/Aspect | Hulk NPS Post Purchase Survey | Zigpoll | Fairing |
|---|---|---|---|
| Core Features | Customizable post-purchase surveys, NPS tracking, integration with Shopify thank-you page. | Post-purchase, on-site, and exit-intent surveys, AI-powered insights, multiple question formats. | Post-purchase attribution surveys, integration with Shopify thank-you page. |
| Pricing Model | Free plan for development stores; Pro Plan at $25/month or $250/year. | Free plan with 100 responses/month; paid plans starting at $29/month. | Pricing details not specified; contact Fairing for current rates. |
| Ease of Setup and Use | One-click installation, user-friendly interface, easy customization. | Intuitive UI, flexible survey creation, customization options. | Straightforward setup, customization to match store branding. |
| Integrations | Native integration with Shopify |
