Loox and Growave are Shopify apps designed to enhance ecommerce businesses through customer reviews and marketing tools. Loox focuses on visual social proof by collecting and displaying photo and video reviews, while Growave offers an all-in-one marketing platform that includes reviews, loyalty programs, and feedback mechanisms.
Loox
Features
- Photo and Video Reviews: Encourages customers to submit visual content, enhancing trust and engagement.
- Review Request Emails: Automates the process of soliciting reviews post-purchase.
- Referral Program: Allows customers to refer friends and earn rewards.
- Upsell Widgets: Displays related products to increase average order value.
Pricing Model
- Scale Plan: Starts at $39.99/month for the first 300 orders, with each additional 300 orders costing $40.
- Convert Plan: Begins at $49.99/month for the first 300 orders, with each additional 300 orders costing $50.
- Maximum Charge: Capped at $799.99/month for up to 6,000 orders.
Note: Pricing is subject to change; refer to Loox's official website for the most current information.
Pros
- Visual Focus: Emphasizes photo and video reviews, which can boost conversion rates.
- User-Friendly Interface: Easy to set up and navigate.
- Referral Program: Encourages customer-driven growth.
Cons
- Limited Features: Primarily focuses on reviews and referrals, lacking broader marketing tools.
- Pricing Structure: Costs can escalate with higher order volumes.
Best-Fit Customer Profile
Ideal for businesses seeking a specialized solution to collect and display visual reviews, particularly those with moderate order volumes.
Growave
Features
- Loyalty Program: Offers points-based rewards to encourage repeat purchases.
- Referral Program: Enables customers to refer friends and earn rewards.
- Product Reviews: Collects and displays customer reviews with photo and video support.
- Wishlist: Allows customers to save products for future purchases.
- Integrations: Supports multiple integrations, including email marketing and POS systems.
Pricing Model
- Entry Plan: $49/month for up to 500 orders, with additional orders at $15 per 100.
- Growth Plan: $199/month for up to 1,500 orders, with additional orders at $15 per 100.
- Plus Plan: $499/month for up to 3,000 orders, with additional orders at $10 per 100.
- Unlimited Plan: $999/month for unlimited orders.
Note: Pricing is subject to change; refer to Growave's official website for the most current information.
Pros
- Comprehensive Suite: Combines reviews, loyalty, and feedback in one platform.
- Scalable Pricing: Flexible plans accommodate various business sizes.
- 24/7 Support: Offers round-the-clock customer service.
Cons
- Complexity: Multiple features may require a learning curve.
- Pricing Tiers: Costs can increase with higher order volumes.
Best-Fit Customer Profile
Suitable for businesses looking for an integrated marketing solution with a focus on customer engagement and retention.
Side-by-Side Comparison
| Feature | Loox | Growave |
|---|---|---|
| Core Features | Photo and video reviews, referral program, upsell widgets | Loyalty program, referral program, product reviews, wishlist, integrations |
| Pricing Model | Tiered based on order volume, capped at $799.99/month | Tiered based on order volume, capped at $999/month |
| Ease of Use | User-friendly interface, quick setup | Comprehensive suite with a steeper learning curve |
| Integrations | Limited integrations | Multiple integrations, including email marketing and POS systems |
| Customer Support | Standard support | 24/7 support |
| Best-Fit Customer | Businesses seeking specialized review collection | Businesses needing an integrated marketing platform |
Which to Choose
Loox: Opt for Loox if your primary goal is to collect and display visual reviews to build social proof, especially if you have a moderate order volume and prefer a specialized tool.
Growave: Choose Growave if you're looking for an all-in-one marketing solution that includes reviews, loyalty programs, and feedback mechanisms, and if you have a higher order volume or require a more comprehensive suite of tools.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce review apps, Zigpoll is also worth a look.
