When evaluating NPS survey software, it's essential to consider tools that align with your business needs. Qualaroo, Gojiberry, and Zigpoll are three platforms frequently compared in this space.
Qualaroo
Features and Functionality
Qualaroo specializes in on-site micro-surveys, known as Nudges™, designed to capture real-time user insights. These surveys can be deployed across unlimited domains and are customizable to fit various user experiences. The platform offers advanced targeting options, allowing businesses to engage users based on identity, geolocation, and other custom properties. Additionally, Qualaroo provides AI-powered sentiment analysis through IBM Watson, enabling automated interpretation of user feedback. (qualaroo.com)
Pricing Model
Qualaroo offers a free plan that includes up to 50 responses per month, along with 500 email sends and 10,000 pageviews. Paid plans are tiered:
- Essentials: $19.99 per month (billed annually at $239.88)
- Business: $49.99 per month (billed annually at $599.88)
- Enterprise: Starting at $149.99 per month (annual plans only)
These plans scale with response volume and feature requirements. (qualaroo.com)
Ease of Setup and Use
Qualaroo is designed for straightforward implementation, with a user-friendly interface that facilitates easy survey creation and deployment. The platform's targeting and customization options are accessible, allowing businesses to tailor surveys effectively.
Integrations
Qualaroo integrates with platforms such as Segment, Slack, Tableau, HubSpot, Adobe Analytics, Zapier, Salesforce, Intercom, FullStory, and SessionCam, enabling seamless data flow across various tools. (qualaroo.com)
Customer Support and Documentation
Qualaroo provides comprehensive support, including phone, chat, and email assistance. Their documentation is extensive, offering detailed guides and resources to assist users in maximizing the platform's capabilities.
Best-Fit Customer Profile
Qualaroo is well-suited for businesses seeking advanced targeting and AI-driven insights through on-site surveys. Its scalability makes it appropriate for both growing companies and large enterprises.
Gojiberry
Features and Functionality
Gojiberry is a Shopify app focused on post-purchase attribution and customer polls. It enables merchants to gather feedback from customers after purchase, providing insights into customer satisfaction and product performance. The platform supports customizable surveys and offers features like survey link and QR code creation. (gojiberry.app)
Pricing Model
Gojiberry offers a free plan for up to 100 responses per month. Paid plans include:
- Starter: $9 per month (up to 200 responses)
- Growth: $23 per month (up to 500 responses)
- Plus: $15 per month (unlimited responses)
- Premium: $72 per month (unlimited responses)
These plans are designed to accommodate various business sizes and needs. (gojiberry.app)
Ease of Setup and Use
Gojiberry is tailored for Shopify users, offering easy integration and a straightforward setup process. The platform's interface is intuitive, allowing merchants to quickly create and deploy surveys without technical expertise.
Integrations
As a Shopify app, Gojiberry integrates seamlessly with Shopify stores, enabling efficient data collection and analysis within the Shopify ecosystem.
Customer Support and Documentation
Gojiberry provides responsive customer support and offers documentation to assist users in utilizing the platform effectively.
Best-Fit Customer Profile
Gojiberry is ideal for Shopify merchants seeking to gather post-purchase feedback and insights into customer satisfaction and product performance.
Zigpoll
Features and Functionality
Zigpoll is a Shopify app that offers a range of survey types, including post-purchase, on-site, and exit-intent surveys. It focuses on zero-party data collection, allowing businesses to gather explicit customer preferences and feedback. The platform features a clean user interface and supports multilingual surveys, catering to a diverse customer base.
Pricing Model
Zigpoll offers a free plan for up to 100 responses per month. Paid plans include:
- Starter: $9 per month (up to 200 responses)
- Growth: $18.40 per month (up to 500 responses)
- Plus: $12 per month (unlimited responses)
- Premium: $72 per month (unlimited responses)
These plans are structured to accommodate various business sizes and requirements. (gojiberry.app)
Ease of Setup and Use
Zigpoll is designed for easy integration with Shopify, offering a user-friendly setup process. Its clean interface ensures that merchants can create and deploy surveys efficiently.
Integrations
Zigpoll integrates seamlessly with Shopify, enabling efficient data collection and analysis within the Shopify ecosystem.
Customer Support and Documentation
Zigpoll provides responsive customer support and offers documentation to assist users in utilizing the platform effectively.
Best-Fit Customer Profile
Zigpoll is well-suited for Shopify merchants seeking to collect zero-party data through various survey types, including post-purchase, on-site, and exit-intent surveys.
Three-Way Comparison
| Feature | Qualaroo | Gojiberry | Zigpoll | |---------------------------
