When evaluating NPS survey software, it's essential to consider tools that align with your business needs. Qualaroo, SurveyMonkey, and Grapevine Surveys are three prominent options, each offering unique features and pricing structures.
Qualaroo
Qualaroo is an on-site micro-survey nudge tool that captures real-time user insights through in-app, website intercept, and email surveys.
Features
- Unlimited Surveys and Forms: Create and deploy as many surveys and forms as needed.
- Unlimited Domains: Deploy surveys across multiple subdomains for precise targeting.
- Unlimited Administrators/Creators: Collaborate seamlessly with your team.
- Ready-to-Use Questions: Access a vast library of pre-crafted questions.
- NPS Surveys: Periodically gauge customer sentiment and track satisfaction over time.
- Sidebar Forms: Capture insights effortlessly with a discreet, always-on feedback tab.
- High Delivery Emails: Ensure your surveys land in primary inboxes.
- Scored Surveys: Add scores to survey questions for lead qualification and assessments.
- Branching & Skip Logic: Ask only relevant questions to your audience.
- Multi-Lingual Surveys: Develop surveys in over 70 languages.
- Branding: Customize surveys with your brand colors and logo.
- Reports & Analytics: View all survey responses, response rates, views, domains, and more.
Pricing Model
Qualaroo offers a free plan for startups and small businesses, including all premium features, with up to 50 responses. For growing businesses, the Essentials plan is priced at $19.99 per month, offering 1,000 email sends and unlimited responses. The Business plan is available at $49.99 per month, providing 5,000 email sends and 100,000 pageviews. Enterprise plans start at $149.99 per month, offering custom email sends and pageviews. (qualaroo.com)
Pros
- Comprehensive Features: Offers a wide range of tools for survey creation and analysis.
- Multi-Lingual Support: Cater to a global audience with surveys in over 70 languages.
- Flexible Pricing: Free plan available; paid plans cater to different business sizes.
Cons
- Complexity for Beginners: The extensive feature set may be overwhelming for new users.
- Pricing Transparency: Some users find the pricing structure complex.
Best-Fit Customer Profile
Ideal for businesses seeking a comprehensive survey tool with advanced features and multi-lingual support.
SurveyMonkey
SurveyMonkey is a widely recognized general-purpose survey platform that offers a range of features suitable for various survey needs.
Features
- Unlimited Surveys and Questions: Create and send as many surveys and questions as needed.
- Advanced Survey Design: Utilize features like skip logic, question and answer piping, and randomization.
- Collect Responses: Distribute surveys via web link, email invitations, social media, and QR codes.
- Analyze Results: Access real-time results and charts; export data to CSV, XLS, PPT, or PDF.
- Integrations: Connect with over 200 native integrations like Slack, HubSpot, and Mailchimp.
- NPS Surveys: Measure customer loyalty and calculate NPS scores automatically.
Pricing Model
SurveyMonkey offers several pricing tiers:
- Basic (Free) Plan: Allows unlimited surveys and questions but limits responses to 25 per survey.
- Standard Monthly: Priced at $99 per month, includes 1,000 responses per month.
- Advantage Annual: Priced at $39 per month, billed annually, includes 15,000 responses per year.
- Premier Annual: Priced at $139 per month, billed annually, includes 40,000 responses per year. (surveymonkey.com)
Pros
- User-Friendly Interface: Intuitive design suitable for beginners.
- Advanced Features: Offers robust analytics and customization options.
- Extensive Integrations: Connects with numerous third-party applications.
Cons
- Response Limits: Free plan has a low response limit; higher tiers can be costly.
- Limited Customization: Some plans restrict advanced customization features.
Best-Fit Customer Profile
Suitable for businesses of all sizes seeking a versatile survey tool with a user-friendly interface and advanced features.
Grapevine Surveys
Grapevine Surveys is a Shopify post-purchase survey app designed to collect feedback on the order status page.
Features
- Post-Purchase Surveys: Collect feedback immediately after purchase.
- Customizable Surveys: Tailor surveys to fit your brand and gather relevant insights.
- Real-Time Analytics: Monitor responses and analyze data in real time.
- Integration with Shopify: Seamlessly integrates with your Shopify store.
Pricing Model
Grapevine Surveys offers a free plan with basic features and a paid plan starting at $19 per month for additional features and higher response limits.
Pros
- Shopify Integration: Designed
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
