ReConvert and Asklayer are Shopify applications designed to enhance customer engagement and feedback collection. ReConvert focuses on post-purchase upselling and thank-you page customization, while Asklayer specializes in micro-surveys and on-site feedback at various touchpoints. This comparison evaluates their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to determine which is better for NPS survey software for online stores.
ReConvert
Features
ReConvert offers a Shopify thank-you page builder with survey widgets and upsell tools. It enables merchants to create customized post-purchase experiences, including one-click upsell offers and optimized thank-you pages. The app provides a product recommendations widget, allowing merchants to suggest additional products to customers based on their purchase history. Additionally, ReConvert supports subscription upselling, enabling merchants to offer subscription options for their products. (help.reconvert.io)
Pricing Model
ReConvert employs a dynamic pricing model based on the higher of two factors: the total number of orders in the last 30 days or the revenue generated by the app. After a 14-day free trial, merchants are billed monthly according to this model. This approach ensures that the app's cost scales with the store's performance. (help.reconvert.io)
Ease of Setup and Use
ReConvert offers a quick start option during onboarding, allowing merchants to set up the app with minimal effort. The app provides a default funnel called the "Conversion Monster," optimized for high conversion rates and packed with successful offers. This feature simplifies the setup process for merchants. (help.reconvert.io)
Integrations
ReConvert is specifically designed for Shopify, offering seamless integration with the platform. It does not mention compatibility with other platforms.
Customer Support and Documentation
ReConvert provides 24/7 live chat support, ensuring that merchants can receive assistance at any time. The app also offers a comprehensive help center with tutorials and tips to guide users through various features. (help.reconvert.io)
Best-Fit Customer Profile
ReConvert is ideal for Shopify merchants seeking to enhance post-purchase engagement through upselling and customized thank-you pages. Its features are tailored for stores looking to increase average order value and customer retention.
Asklayer
Features
Asklayer specializes in micro-surveys and on-site feedback collection at multiple touchpoints. It allows merchants to gather customer insights through short, targeted surveys, enabling real-time feedback collection. The app offers customizable survey templates and supports various question types, facilitating comprehensive data collection. Asklayer also provides analytics tools to help merchants interpret survey results effectively.
Pricing Model
Asklayer offers tiered pricing based on response volume, with a free tier available for stores with lower survey needs. This model allows merchants to choose a plan that aligns with their feedback collection requirements.
Ease of Setup and Use
Asklayer provides an intuitive interface for creating and deploying surveys, making it accessible for merchants without technical expertise. The app offers step-by-step guides to assist users in setting up surveys and interpreting results.
Integrations
Asklayer integrates seamlessly with Shopify, allowing merchants to collect feedback directly from their store. It also offers integrations with other platforms, enabling cross-channel feedback collection.
Customer Support and Documentation
Asklayer offers responsive customer support through email and live chat, assisting merchants with any issues or questions. The app provides a knowledge base with articles and tutorials to help users maximize the app's potential.
Best-Fit Customer Profile
Asklayer is suitable for merchants aiming to gather customer feedback through micro-surveys and on-site feedback mechanisms. Its features are ideal for stores looking to improve customer satisfaction and inform product or service decisions.
Side-by-Side Comparison
| Feature | ReConvert | Asklayer |
|---|---|---|
| Core Features | Post-purchase upselling, thank-you page customization, product recommendations, subscription upselling | Micro-surveys, on-site feedback collection, customizable survey templates, analytics tools |
| Pricing Model | Dynamic pricing based on orders and revenue generated by the app, with a 14-day free trial | Tiered pricing based on response volume, with a free tier available |
| Ease of Setup and Use | Quick start option, default "Conversion Monster" funnel, intuitive interface | Intuitive survey creation, step-by-step guides, user-friendly interface |
| Integrations | Shopify-specific integration | Shopify integration, other platform integrations |
| Customer Support and Documentation | 24/7 live chat support, comprehensive help center with tutorials and tips | Responsive email and live chat support, knowledge base with articles and tutorials |
| Best-Fit Customer Profile | Shopify merchants seeking to enhance post-purchase engagement and increase average order value | Merchants aiming to gather customer feedback through micro-surveys and on-site feedback mechanisms |
Which to Choose
When deciding between ReConvert and Asklayer for NPS survey software for online stores, consider the following:
ReConvert: If your primary goal is to boost post-purchase engagement through upselling and customized thank-you pages, ReConvert is well-suited for your needs. Its features are tailored to increase average order value and customer retention.
Asklayer: If you aim to collect customer feedback through micro-surveys and on-site feedback mechanisms, Asklayer is more appropriate. Its tools are designed to gather insights that can inform product or service decisions.
Both tools offer valuable features for online stores, but your specific objectives will determine the best fit.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native
