When evaluating NPS survey software for retail businesses, it's essential to consider tools that not only collect feedback but also integrate seamlessly into your existing workflows. ReConvert and AskNicely are two such platforms, each offering unique features tailored to different business needs.
ReConvert
ReConvert is a Shopify-focused application designed to enhance the post-purchase experience by integrating survey widgets and upsell tools directly into the thank-you page. This approach allows retailers to gather customer feedback while simultaneously promoting additional products or services.
Core Features and Functionality
- Survey Integration: Embed customizable survey widgets on the thank-you page to collect NPS and other customer feedback.
- Upsell Tools: Incorporate one-click upsells and cross-sells to increase average order value.
- Thank-You Page Customization: Utilize a drag-and-drop editor to personalize the post-purchase page, enhancing customer engagement.
Pricing Model
ReConvert offers tiered pricing based on store order volume, starting at approximately $4.99 per month for stores processing up to 49 orders. This model scales with your business growth, making it accessible for small to mid-sized retailers. (reconvert.io)
Ease of Setup and Use
The platform provides an intuitive drag-and-drop interface for customizing the thank-you page. While the setup is straightforward, some users may require time to fully leverage advanced features like survey logic and upsell configurations.
Integrations
ReConvert is primarily designed for Shopify, offering seamless integration with the platform. This focus ensures a cohesive experience for Shopify merchants but may limit functionality for retailers using other ecommerce platforms.
Customer Support and Documentation
ReConvert offers 24/7 live chat support and a comprehensive knowledge base. However, during peak times, response times may vary. The documentation is detailed, assisting users in setting up and optimizing their post-purchase pages.
Best-Fit Customer Profile
ReConvert is ideal for small to mid-sized Shopify retailers seeking to enhance their post-purchase experience by integrating customer feedback collection with upselling strategies. Its focus on Shopify makes it less suitable for businesses operating on other platforms.
AskNicely
AskNicely is a customer feedback platform specializing in NPS surveys, designed to help businesses collect real-time feedback and drive customer experience improvements. It focuses on empowering teams to act on customer insights promptly.
Core Features and Functionality
- NPS Surveys: Automated collection of Net Promoter Score data to gauge customer loyalty.
- Real-Time Feedback: Immediate alerts and insights to facilitate swift responses to customer sentiments.
- Team Empowerment: Tools to engage frontline teams in addressing customer feedback directly.
Pricing Model
AskNicely offers a tiered pricing structure, with plans starting at $96 per year for up to 10 users. This model is designed to accommodate various business sizes, from small teams to large enterprises. (asknicely.com)
Ease of Setup and Use
The platform is known for its user-friendly interface and quick setup process. Survey creation is straightforward, and integrations with platforms like Shopify are well-documented, facilitating a smooth implementation.
Integrations
AskNicely integrates with various platforms, including Shopify, Salesforce, HubSpot, and Slack. This flexibility allows businesses to incorporate feedback collection into their existing workflows seamlessly. (asknicely.com)
Customer Support and Documentation
AskNicely provides responsive email and live chat support, along with thorough documentation covering best practices for NPS implementation and integration guides. Users appreciate the dedicated customer success managers available for enterprise plans.
Best-Fit Customer Profile
AskNicely is well-suited for mid-market to enterprise-level retail and service companies aiming to implement focused NPS feedback systems. Its emphasis on real-time feedback and team engagement makes it ideal for organizations looking to drive customer experience improvements through actionable insights.
Side-by-Side Comparison
| Feature | ReConvert | AskNicely |
|---|---|---|
| Core Functionality | Post-purchase survey integration with upsell tools on Shopify | NPS-focused customer feedback platform with real-time insights |
| Pricing Model | Tiered pricing based on store order volume, starting at ~$4.99/month | Tiered pricing starting at $96/year for up to 10 users |
| Ease of Setup and Use | Intuitive drag-and-drop interface; moderate learning curve | User-friendly setup with quick survey creation |
| Integrations | Primarily integrates with Shopify | Integrates with Shopify, Salesforce, HubSpot, Slack, and more |
| Customer Support | 24/7 live chat support; response times may vary during peak periods | Responsive email and live chat support; dedicated success managers for enterprise plans |
| Best-Fit Customer Profile | Small to mid-sized Shopify retailers seeking to enhance post-purchase experience | Mid-market to enterprise-level retail and service companies focusing on NPS feedback |
Which to Choose
When deciding between ReConvert and AskNicely, consider the following scenarios:
Choose ReConvert if: You are a small to mid-sized Shopify retailer aiming to enhance your post-purchase experience by integrating customer feedback collection with upselling strategies.
Choose AskNicely if: You are a mid-market to enterprise-level retail or service company seeking to implement a focused NPS feedback system with real-time insights and team engagement.
Both platforms offer valuable tools for gathering customer feedback, but your choice should align with your business size, platform, and specific objectives.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. It is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
