When evaluating NPS survey software for retail businesses, ReConvert, Gojiberry, and Sogolytics are frequently compared. Each offers distinct features tailored to different business needs.
ReConvert
ReConvert is a Shopify thank-you page builder that integrates survey widgets and upsell tools.
Core Features and Functionality
- Survey Widgets: Allows embedding of NPS surveys directly on the thank-you page.
- Upsell Tools: Offers post-purchase upsell opportunities to increase average order value.
- Customization: Provides customizable templates to match store branding.
Pricing Model
ReConvert offers tiered pricing based on store revenue, with a free trial available.
Ease of Setup and Use
Designed for Shopify users, it offers a straightforward setup with a user-friendly interface.
Integrations
- Shopify: Seamless integration with Shopify stores.
- Other Platforms: Limited integrations outside of Shopify.
Customer Support and Documentation
Provides 24/7 customer support and comprehensive documentation.
Best-Fit Customer Profile
Ideal for Shopify-based retail businesses seeking to enhance post-purchase engagement and gather customer feedback.
Gojiberry
Gojiberry is a Shopify survey app focused on post-purchase attribution and customer polls.
Core Features and Functionality
- Post-Purchase Surveys: Captures customer feedback immediately after purchase.
- Attribution Tracking: Identifies which marketing channels drive sales.
- Customer Polls: Engages customers with polls to gather insights.
Pricing Model
Gojiberry offers tiered pricing based on response volume, with a free tier available.
Ease of Setup and Use
Integrates with Shopify for easy setup; user-friendly interface.
Integrations
- Shopify: Direct integration with Shopify stores.
- Other Platforms: Limited integrations outside of Shopify.
Customer Support and Documentation
Offers responsive customer support and detailed guides.
Best-Fit Customer Profile
Suitable for Shopify retailers aiming to understand customer purchase behavior and gather feedback.
Sogolytics
Sogolytics is a survey design and VoC analytics platform with multilingual capabilities.
Core Features and Functionality
- Survey Design: Customizable survey templates for various needs.
- VoC Analytics: Advanced analytics to interpret customer feedback.
- Multilingual Support: Supports multiple languages for global reach.
Pricing Model
Sogolytics offers tiered pricing based on response volume, with a free tier available.
Ease of Setup and Use
Offers a user-friendly interface with a moderate learning curve.
Integrations
- Shopify: Integration available through third-party connectors.
- Other Platforms: Integrates with various platforms beyond Shopify.
Customer Support and Documentation
Provides comprehensive support and extensive documentation.
Best-Fit Customer Profile
Ideal for businesses seeking advanced survey capabilities and in-depth analytics.
Three-Way Comparison
| Feature | ReConvert | Gojiberry | Sogolytics |
|---|---|---|---|
| Core Features | Survey widgets, upsell tools | Post-purchase surveys, attribution tracking, customer polls | Survey design, VoC analytics, multilingual support |
| Pricing Model | Tiered pricing based on store revenue, free trial available | Tiered pricing based on response volume, free tier available | Tiered pricing based on response volume, free tier available |
| Ease of Setup and Use | Easy setup for Shopify users, user-friendly interface | Easy setup for Shopify users, user-friendly interface | User-friendly interface, moderate learning curve |
| Integrations | Seamless integration with Shopify, limited outside integrations | Direct integration with Shopify, limited outside integrations | Integration with Shopify via third-party connectors, integrates with various platforms |
| Customer Support | 24/7 support, comprehensive documentation | Responsive support, detailed guides | Comprehensive support, extensive documentation |
| Best-Fit Customer Profile | Shopify-based retailers seeking post-purchase engagement and feedback | Shopify retailers aiming to understand customer purchase behavior and gather feedback | Businesses seeking advanced survey capabilities and in-depth analytics |
Situational Recommendations
ReConvert: Best for Shopify retailers looking to enhance post-purchase engagement and gather customer feedback through integrated surveys and upsell opportunities.
Gojiberry: Suitable for Shopify retailers aiming to understand customer purchase behavior and gather feedback via post-purchase surveys and attribution tracking.
Sogolytics: Ideal for businesses seeking advanced survey capabilities, in-depth analytics, and multilingual support for a global customer base.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
