When evaluating attribution survey tools for SaaS companies, it's essential to consider how these tools can effectively capture customer feedback to inform marketing strategies and product development. ReConvert, Hulk NPS Post Purchase Survey, and Grapevine Surveys are three prominent options, each offering unique features tailored to different business needs.
ReConvert
ReConvert is a Shopify thank-you page builder that integrates survey widgets and upsell tools, enabling merchants to engage customers immediately after purchase.
Features
- Survey Widgets: Allows the addition of customizable surveys on the thank-you page to gather customer insights.
- Upsell Tools: Provides options to offer additional products or services post-purchase, enhancing average order value.
- Order Tracking: Enables customers to track their orders directly from the thank-you page.
Pricing Model
ReConvert offers tiered pricing based on response volume, with a free tier available for merchants with lower sales volumes. Paid plans scale with the number of responses and additional features.
Ease of Setup and Use
The platform is designed for ease of use, with a user-friendly interface that allows merchants to set up surveys and upsell offers without technical expertise.
Integrations
ReConvert integrates seamlessly with Shopify, leveraging its native capabilities to enhance the post-purchase experience.
Customer Support and Documentation
ReConvert provides comprehensive customer support through email and live chat, along with detailed documentation to assist users in maximizing the tool's potential.
Best-Fit Customer Profile
Ideal for small to medium-sized Shopify stores seeking to enhance customer engagement and increase average order value through post-purchase surveys and upsell opportunities.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app that focuses on collecting Net Promoter Score (NPS) and post-purchase feedback directly on the thank-you page.
Features
- NPS Surveys: Captures customer loyalty and satisfaction by asking how likely customers are to recommend the store.
- Post-Purchase Feedback: Gathers insights on the purchasing experience to identify areas for improvement.
- Customizable Design: Offers design flexibility to match the store's branding.
Pricing Model
Hulk NPS Post Purchase Survey offers a free plan with basic features and a paid plan starting at $9.99 per month, which includes advanced functionalities and higher response limits.
Ease of Setup and Use
The app is known for its straightforward setup process, allowing merchants to implement surveys with minimal effort.
Integrations
Integrates natively with Shopify, ensuring smooth functionality within the platform.
Customer Support and Documentation
Provides support via email and live chat, with a reputation for quick response times and helpful assistance.
Best-Fit Customer Profile
Suitable for small to medium-sized Shopify stores aiming to measure customer satisfaction and loyalty through NPS and post-purchase surveys without significant investment.
Grapevine Surveys
Grapevine Surveys is a Shopify app designed for post-purchase surveys, NPS, CSAT, and customer feedback surveys, offering unlimited responses for a flat monthly fee.
Features
- Attribution Surveys: Identifies which marketing channels drive customer purchases.
- NPS and CSAT Surveys: Measures customer satisfaction and loyalty.
- Customer Feedback Surveys: Collects detailed insights on customer experiences.
- Unlimited Responses: Allows for extensive data collection without response limits.
- Advanced Reporting: Provides powerful survey reporting with filters and segmentation.
Pricing Model
Grapevine Surveys offers a flat rate of $25 per month, providing unlimited responses and access to all features.
Ease of Setup and Use
The app is designed for ease of use, with a clean interface and straightforward setup process.
Integrations
Integrates with Shopify, Klaviyo, and Mailchimp, allowing for seamless data synchronization and marketing automation.
Customer Support and Documentation
Offers support via email and Slack, with response times varying; documentation is available to assist with setup and usage.
Best-Fit Customer Profile
Ideal for medium-sized Shopify stores with a focus on delivery and order experience, seeking to gather comprehensive customer feedback at scale.
Three-Way Comparison
The following table summarizes the key features of ReConvert, Hulk NPS Post Purchase Survey, and Grapevine Surveys:
| Feature | ReConvert | Hulk NPS Post Purchase Survey | Grapevine Surveys |
|---|---|---|---|
| Survey Placement | Thank-you page | Thank-you page | Order status page |
| Survey Focus | Customizable surveys and upsell offers | NPS and post-purchase feedback | Attribution, NPS, CSAT, and customer feedback surveys |
| Pricing | Tiered pricing based on response volume; free tier available | Free plan; paid plan starting at $9.99/month | Flat rate of $25/month with unlimited responses |
| Ease of Setup and Use | User-friendly interface; minimal technical expertise required | Straightforward setup; easy to implement | Clean interface; straightforward setup |
| Integrations | Shopify | Shopify | Shopify, Klaviyo, Mailchimp |
| Customer Support and Documentation | Email and live chat support; comprehensive documentation | Email and live chat support; quick response times | Email and Slack support; documentation available |
| Best-Fit Customer Profile | Small to medium-sized Shopify stores seeking to enhance customer engagement and increase average order value | Small to medium-sized Shopify stores aiming to measure customer satisfaction and loyalty | Medium-sized Shopify stores with a focus on delivery and order experience, seeking comprehensive customer feedback at scale |
Situational Recommendations
- For Small to Medium-Sized Shopify Stores Seeking to Enhance Customer Engagement and Increase Average Order Value: ReConvert is well-suited due to its customizable surveys
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
