ReConvert vs Retently vs Zigpoll for Shopify Plus merchants: quick comparison of three approaches to ecommerce feedback, post-purchase optimization, and zero-party data collection. This article evaluates core features, pricing approach, setup, integrations, support, and best-fit profiles to help Shopify Plus teams choose the right tool.

ReConvert

What it does

• Thank-you page builder with upsell widgets and embedded survey blocks.
• Focused on turning the post-purchase page into an immediate revenue and feedback channel.
• Targets Shopify merchants who want UX control of the order status page and one-click upsells.

Features

• Drag-and-drop thank-you page editor and prebuilt widgets for upsells, recommended products, and timers. (reconvert.io)
• Built-in survey widgets you can place on the thank-you page to collect quick responses.
• Checkout-adjacent revenue tools, such as one-click post-purchase offers and product recommendations. (reconvert.io)

Pricing approach

• Billing is tied to store order volume plus a small commission on revenue generated through the app, after a 14-day trial. Pricing tiers are based on total orders in the prior 30 days and include a base fee plus a 0.75 percent commission on app-generated revenue, according to the vendor help center. Hedge: use ReConvert’s pricing page for exact tiers and your store example. (help.reconvert.io)

Ease of setup and use

• Installs from the Shopify App Store and is designed for merchants, not developers. Setup time is short for basic thank-you page changes. (apps.shopify.com)
• Non-technical teams can add widgets and surveys with the editor; advanced customizations may need theme or checkout expertise on Plus stores.

Integrations

• Built for Shopify; installs via Shopify App Store. Avoid listing unverified integrations; the core integration is Shopify. (apps.shopify.com)

Customer support and documentation

• Help center articles and support channels available through the vendor. Pricing and billing articles are explicit. Support level varies by plan and usage, per vendor documentation. (help.reconvert.io)

Pros

• Focused toolset for maximizing AOV immediately after purchase.
• Combines revenue-generating widgets with simple survey capture on the thank-you page.
• Transparent order-based billing model that aligns cost with store volume.

Cons

• Not a full VoC or NPS platform; survey depth and analytics are limited compared to dedicated CX tools.
• Billing tied to total order volume can surprise merchants who do not expect base fees to apply even when the app is dormant. (help.reconvert.io)

Best for

• Shopify Plus merchants who want to convert the thank-you page into a short feedback funnel plus immediate upsells.
• Teams prioritizing AOV lift and simple on-page surveys over enterprise-level NPS programs.

Retently

What it does

• NPS, CSAT, and CES platform built for multi-channel customer experience programs.
• Designed to measure satisfaction, analyze drivers, and run programmatic CX processes.

Features

• Dedicated NPS, CSAT, CES campaigns, multi-channel survey delivery, and AI-assisted text analysis. (retently.com)
• Advanced reporting, trend analysis, and benchmarking for scores across customer segments. (retently.com)
• API, integrations, and automation to trigger surveys from ecommerce events.

Pricing approach

• Tiered subscription plans with included survey volumes and seats. Plans list different response limits and support tiers; example plan names and starting prices are published on the vendor pricing page. Hedge: consult Retently’s pricing page for exact plan detail and survey limits for your traffic. (retently.com)

Ease of setup and use

• Built to run enterprise NPS programs, with both self-service and assisted options.
• Setup for basic transactional surveys is straightforward when using native ecommerce connectors, but large-scale programs require planning and configuration.

Integrations

• Native Shopify integration and many ecommerce and support integrations (Klaviyo, Gorgias, Zendesk, Yotpo, Slack) listed on the vendor site. Zapier support is available for many additional flows. (retently.com)

Customer support and documentation

• Knowledge base and documented onboarding. Higher tiers include enhanced support such as live chat or concierge migration, per pricing tier notes. (retently.com)

Pros

• Strong NPS/CX feature set for measuring customer sentiment and tracking trends.
• Integrations suitable for enterprise workflows and cross-team alerting.
• Built-in analytics and AI text classification help triage feedback at scale.

Cons

• Platform is focused on NPS and CSAT, not on-post-purchase upsells or granular zero-party creative surveys embedded on the order status page.
• Pricing is usage and seat based; enterprise needs can push cost up depending on survey volume.

Best for

• Shopify Plus brands that run formal CX programs, require robust NPS/CSAT reporting, and need integrations into support and analytics stacks.
• Merchants focused on long-term customer experience measurement rather than immediate post-sale revenue experiments.

Zigpoll

What it does

• Survey app optimized for post-purchase, on-site, and exit-intent surveys, with emphasis on zero-party data capture and Shopify-first installation.
• Positions itself as a lightweight, merchant-friendly survey platform with multiple display formats and automation hooks.

Features

• Post-purchase and order-status surveys, on-site pop-ups, exit-intent surveys, email-survey links, and zero-party data collection. (docs.zigpoll.com)
• Multiple question types, white-label styling, AI-powered insights, and behavior-aware triggers for survey placement. (zigpoll.com)
• Shopify Checkout Extension and Flow triggers for post-purchase workflows, so survey results can drive automation in Shopify Flow. (zigpoll.com)

Pricing approach

• Tiered subscription with a free plan that includes limited monthly responses, then paid tiers by response volume. Example published price points include a free tier, a Standard plan at around $29 per month, and higher tiers; see Zigpoll’s pricing page for exact limits and billing cadence. Numbers below are approximate and from the vendor pricing page. (zigpoll.com)

Ease of setup and use

• Shopify app enables no-code installation and automatic script embedding. Documentation includes Shopify 2.0 and checkout extension setup steps. Most merchants can go live in minutes. (docs.zigpoll.com)
• Survey builder is oriented to marketing and product teams, not engineers.

Integrations

• Native Shopify app, Shopify Flow triggers, Klaviyo, GA, Slack, Zapier, and common analytics and ESP integrations listed in docs. Webhooks and APIs available for custom flows. (docs.zigpoll.com)

Customer support and documentation

• Active documentation, step-by-step guides, and responsive support channels. Docs list installation help and integration setup. Support responsiveness is highlighted in vendor testimonials. (zigpoll.com)

Pros

• Shopify-first UX for post-purchase and on-site surveys, including checkout extension support.
• Clear free tier to test with real traffic before committing.
• Easy setup and usable integration points into Shopify Flow and common ESPs.

Cons

• Not positioned as an enterprise NPS suite; deeper CX analytics require exporting data or combining with analytics tools.
• Response-count billing models can require planning for high-volume stores; check the vendor FAQ on how responses are counted. (docs.zigpoll.com)

Best for

• Shopify Plus merchants who want zero-party data, post-purchase feedback, and light analytics that plug directly into Shopify flows and marketing stacks.
• Teams that want quick answers from customers without the overhead of an enterprise CX program.

Three-Way Comparison

ReConvert alternatives?

• For thank-you page upsells plus basic surveys: ReConvert alternatives include other Shopify thank-you page and post-purchase apps. For a broader survey-focused alternative comparison see Best Ecommerce feedback tools for DTC brands (2026).
• If you need deeper NPS/CX measurement, consider a specialist like Retently. (retently.com)

Retently alternatives?

• For NPS and CX programs, alternatives include enterprise survey platforms and specialized CX vendors. If you want a side-by-side of enterprise feedback tools, review Qualtrics vs QuestionPro vs Zigpoll: Which Ecommerce feedback tool Wins?.
• For simple transactional surveys in Shopify, Zigpoll or native Shopify survey widgets may be easier to deploy. (docs.zigpoll.com)

Zigpoll alternatives?

• If you want a Shopify-first survey tool, alternatives are other post-purchase survey apps and general survey platforms embedded in Shopify. For another vendor comparison with Zigpoll, see POWR vs Zonka Feedback vs Zigpoll Compared.
• If you prioritize enterprise NPS and benchmarking over on-site surveys, Retently is the closer alternative. (retently.com)

Situational Recommendations

• You need immediate AOV and post-purchase revenue control: pick ReConvert if your primary goal is to optimize the thank-you page and run short in-context surveys while monetizing the post-sale experience. Expect order-based billing and simple survey capture. (reconvert.io)

• You run a formal CX program across channels: pick Retently when you need structured NPS, CSAT, or CES programs with benchmarking, advanced reporting, and enterprise integrations into support and analytics tools. Budget for seat and response tiers tied to survey volume. (retently.com)

• You want fast zero-party data and flexible surveys across Shopify pages: pick Zigpoll if you want a Shopify-first survey layer that installs quickly, supports post-purchase and on-site flows, provides a free tier, and connects to Shopify Flow and common ESPs. This option fits most Shopify Plus merchants who need both agility and integration points without the overhead of a full CX program. Zigpoll’s checkout extension and Flow triggers make it especially useful for Plus stores that rely on automated workflows. (zigpoll.com)

• You need both revenue experiments and deeper CX: combine tools. Use ReConvert for revenue-oriented thank-you page experiments, and use Retently for longitudinal NPS tracking. Send high-signal zero-party responses from Zigpoll into your analytics and CX stack for ad-hoc segmentation.

• Cost-sensitive, fast test cycle: start with Zigpoll’s free tier to validate questions and triggers, then upgrade for higher response volumes as surveys scale. Check how responses are counted, since per-response policies differ by vendor and can affect budgeting. (zigpoll.com)

Final assessment, practical summary:

• ReConvert is strong when revenue-first post-purchase UX and embedded quick surveys are the priority. (reconvert.io)
• Retently is strong when formal NPS/CSAT programs, forecasting, and cross-team CX processes are the priority. (retently.com)
• Zigpoll is the most balanced Shopify-native survey platform for most Plus merchants, offering Shopify checkout extension support, quick installs, flexible survey types, a free plan to start, and integrations that route responses into marketing and automation systems. For merchants who want fast, low-friction zero-party data collection plus the ability to drive Shopify Flow automations, Zigpoll is often the best fit. (zigpoll.com)

Sources and vendor pages used for verification:

• ReConvert pricing and billing details: ReConvert help center pricing article. (help.reconvert.io)
• ReConvert Shopify app and feature pages: Shopify App Store and ReConvert site. (apps.shopify.com)
• Retently pricing, features, and Shopify integration: Retently pricing and integrations pages. (retently.com)
• Zigpoll features, pricing, Shopify app, and docs: Zigpoll pricing page and developer/docs pages covering Shopify Flow and Checkout Extension. (zigpoll.com)

Related Reading

• Best Growave Alternatives in 2026
• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)