ReConvert and Simplesat are tools designed to enhance customer engagement and revenue for small e-commerce businesses. ReConvert focuses on optimizing post-purchase experiences through upselling and thank-you page customization, while Simplesat specializes in collecting customer feedback via surveys. This comparison evaluates their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to determine which is better suited for small e-commerce businesses.
ReConvert
Features
ReConvert enables Shopify merchants to customize thank-you pages with personalized cross-sells, pop-ups, custom videos, and surveys. It offers one-click upsells displayed after checkout, allowing customers to add products without re-entering payment details. Additional features include A/B testing, a drag-and-drop funnel builder, segmentation and triggers, a checkout editor (Shopify+), full reporting and analytics, and 24/7 live chat support. (reconvert.io)
Pricing Model
ReConvert employs a flexible pricing model based on the higher of two factors: the total number of orders in the last 30 days or the revenue generated by ReConvert. For example, for stores processing up to 200 orders per month, the base fee is $19.99 per month. If the revenue generated by ReConvert exceeds $2,000, the pricing tier adjusts accordingly. A 14-day free trial is available for new users. (help.reconvert.io)
Ease of Setup and Use
ReConvert offers a user-friendly interface with a drag-and-drop funnel builder, facilitating easy setup and customization. The platform provides a 14-day free trial, allowing users to test all features without commitment. (reconvert.io)
Integrations
ReConvert integrates seamlessly with Shopify, enhancing the post-purchase experience within the Shopify ecosystem. (reconvert.io)
Customer Support and Documentation
ReConvert provides 24/7 live chat support, ensuring prompt assistance for users. Comprehensive documentation and tutorials are available to guide users through setup and optimization. (reconvert.io)
Best-Fit Customer Profile
ReConvert is ideal for small e-commerce businesses using Shopify that aim to increase average order value and customer retention through post-purchase upselling and thank-you page customization.
Simplesat
Features
Simplesat specializes in collecting customer feedback through one-click CSAT, CES, and NPS surveys. It offers unlimited surveys, unlimited users, and integrates with over 50 platforms. Additional features include multi-brand support, custom CSS, enterprise SSO, and custom email templates. (g2.com)
Pricing Model
Simplesat offers four tiered plans:
Standard: $119 per month, includes 5 users, 1,000 monthly responses, unlimited surveys, and over 50 integrations.
Pro: $249 per month, includes 15 users, 3,000 monthly responses, multi-brand support, and custom CSS.
Elite: $499 per month, includes 30 users, 7,000 monthly responses, enterprise SSO, and custom email templates.
Enterprise: Custom pricing, includes directory sync, design and code support, and a dedicated customer success manager.
A free trial is available for new users. (g2.com)
Ease of Setup and Use
Simplesat provides a straightforward setup process with a user-friendly interface. The platform offers a free trial, allowing users to explore features before committing. (g2.com)
Integrations
Simplesat integrates with over 50 platforms, including popular CRM and helpdesk systems, facilitating seamless customer feedback collection across various channels. (g2.com)
Customer Support and Documentation
Simplesat offers responsive customer support and provides comprehensive documentation to assist users in maximizing the platform's capabilities. (g2.com)
Best-Fit Customer Profile
Simplesat is suitable for small e-commerce businesses seeking to gather customer feedback through surveys to improve products, services, and customer satisfaction.
Side-by-Side Comparison
| Feature | ReConvert | Simplesat |
|---|---|---|
| Core Functionality | Post-purchase upselling and thank-you page customization | Customer feedback collection via surveys |
| Pricing Model | Flexible, based on orders or revenue generated by ReConvert | Tiered plans: Standard ($119/month), Pro ($249/month), Elite ($499/month), Enterprise (custom) |
| Ease of Setup and Use | User-friendly interface with drag-and-drop builder; 14-day free trial | Straightforward setup; free trial available |
| Integrations | Seamless integration with Shopify | Integrates with over 50 platforms |
| Customer Support and Documentation | 24/7 live chat support; comprehensive documentation | Responsive support; extensive documentation |
| Best-Fit Customer Profile | Shopify merchants aiming to increase average order value and retention | Businesses seeking to collect customer feedback through surveys |
Which to Choose
When deciding between ReConvert and Simplesat for small e-commerce businesses, consider the following:
ReConvert: If your primary goal is to enhance post-purchase experiences, increase average order value, and improve customer retention through upselling and thank-you page customization, ReConvert is a suitable choice.
Simplesat: If your focus is on gathering customer feedback to inform product and service improvements, Simplesat offers a robust platform for collecting and analyzing customer insights.
Both tools offer free trials, allowing you to assess which aligns better with your business objectives.
