When evaluating NPS survey software for small ecommerce businesses, it's essential to consider tools that offer simplicity, affordability, and seamless integration with ecommerce platforms. Retently, Delighted, and Sogolytics are three such tools that cater to these needs.
Retently
Features and Functionality
Retently specializes in NPS, CSAT, and CES surveys tailored for ecommerce businesses. It offers multi-store dashboards, product-level issue detection, and AI-driven insights. Surveys can be triggered by various events, including Shopify order statuses and Klaviyo flows. The platform also provides automated segmentation and advanced analytics. (retently.com)
Pricing Model
Retently's pricing starts at $49 per month for 1,000 responses, with a 14-day free trial available. Higher tiers offer increased response limits and additional features. (retently.com)
Ease of Setup and Use
While Retently offers a comprehensive suite of features, the setup process may require a learning curve due to its advanced capabilities. However, once configured, the platform provides a user-friendly interface for ongoing use.
Integrations
Retently integrates with Shopify, Gorgias, Klaviyo, Yotpo, Recharge, Salesforce, Slack, Zapier, and more, plus a REST API for custom integrations. (retently.com)
Customer Support and Documentation
Retently provides email, chat, and phone support at higher tiers, along with extensive documentation, including API guides and use case examples. An active customer success team assists with onboarding and ongoing support.
Best-Fit Customer Profile
Retently is ideal for small to mid-sized ecommerce businesses seeking advanced analytics, automated workflows, and seamless integrations to enhance customer experience management.
Delighted
Features and Functionality
Delighted offers NPS, CSAT, and CES surveys with a focus on simplicity. Surveys are delivered via email and SMS, and the platform provides basic analytics with trend tracking. Automated survey triggers are based on customer events, and customizable survey templates are available, though with limited advanced customization. (zigpoll.com)
Pricing Model
Delighted's pricing starts at $224 per month for 5,000 responses, with a 14-day free trial available. Higher tiers offer custom pricing for increased response volumes. (zigpoll.com)
Ease of Setup and Use
Delighted is known for its quick setup and minimal configuration requirements. The user interface is clean and straightforward, making it suitable for teams needing fast deployment. However, the platform's simplicity may limit advanced customization options.
Integrations
Delighted integrates with Shopify, Slack, Salesforce, HubSpot, and more. It also supports webhooks for custom integrations. (zigpoll.com)
Customer Support and Documentation
Delighted offers email and chat support during business hours, along with a knowledge base containing guides and FAQs. Community forums are less active, and support is rated 4.3/5 on G2 from over 300 reviews. (zigpoll.com)
Best-Fit Customer Profile
Delighted is best suited for small ecommerce businesses or startups needing a simple, quick-to-deploy feedback solution with minimal setup and straightforward survey requirements.
Sogolytics
Features and Functionality
Sogolytics is a comprehensive survey design and Voice of Customer (VoC) analytics platform. It supports long-form surveys, advanced branching, data analysis, and multilingual survey deployment. While not specifically tailored for ecommerce, it offers flexibility for detailed research. (zigpoll.com)
Pricing Model
Sogolytics offers a free trial, with paid plans starting around $25 per month, depending on features and response limits. Enterprise pricing is available for large-scale needs. (zigpoll.com)
Ease of Setup and Use
The platform provides a robust survey builder with many question types, but its complexity may require a learning curve, especially for users unfamiliar with survey best practices.
Integrations
Sogolytics integrates with popular tools like Google Analytics, Zapier, and some ecommerce platforms, though it lacks a direct Shopify app. (zigpoll.com)
Customer Support and Documentation
Sogolytics offers strong customer support and in-depth documentation, making it suitable for users familiar with survey best practices.
Best-Fit Customer Profile
Sogolytics is ideal for businesses seeking a versatile survey platform capable of handling complex surveys and multilingual deployments, though it may require more setup time and expertise.
Three-Way Comparison
| Feature | Retently | Delighted | Sogolytics |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES via email, SMS, web | NPS, CSAT, CES via email, SMS | NPS, CSAT, CES via email, SMS, web |
| Pricing | Starts at $49/month for 1,000 responses; 14-day free trial | Starts at $224/month for 5,000 responses; 14-day free trial | Free trial; paid plans start around $25/month |
| Ease of Setup | Moderate; advanced features require learning | Easy; quick setup with minimal configuration | Moderate; robust builder with learning curve |
| Integrations | Shopify, Gorgias, Klaviyo, Yotpo, Recharge, Salesforce, Slack, Zapier | Shopify, Slack, Salesforce, HubSpot, webhooks | Google Analytics, Zapier, some ecommerce platforms |
| Customer Support | Email, chat, phone support; extensive documentation | Email, chat support; knowledge base | Strong customer support |
