Table of Contents
When evaluating post-purchase survey tools for SaaS companies, Retently, POWR, and Qualtrics are frequently compared. Each offers unique features tailored to different business needs.
Retently
Features
- Survey Types: NPS, CSAT, CES
- Multi-Channel Surveys: Email, web pop-ups, in-app
- Custom Branding: Personalized survey design
- Integrations: Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and custom integrations
- Analytics: Advanced reporting, AI-powered feedback classification
Pricing Model
- Ecommerce Basic: $49/month for 1,000 surveys, 10 campaigns, 1 seat
- Ecommerce Pro: $299/month for 20,000 surveys, 10 campaigns, 10 seats
- Enterprise: Starting from $599/month for 10,000 surveys, 10 campaigns, 10 seats
Pros
- Tailored for ecommerce and B2B businesses
- Comprehensive analytics
- Customizable survey designs
Cons
- Pricing may be high for small businesses
- Limited to survey functionalities
Best-Fit Customer Profile
Ecommerce and B2B SaaS companies seeking specialized customer experience management.
POWR
Features
- Survey Types: Customizable forms and surveys
- Pop-ups: Lead capture, promotions
- Integrations: Shopify, Mailchimp, Google Sheets, Zapier
- Customization: Design flexibility, conditional logic
Pricing Model
- Free: 250 pageviews/month
- Starter: $9.99/month for 2,500 pageviews
- Pro: $18.99/month for 5,000 pageviews
- Business: $84.99/month for 25,000 pageviews
Pros
- Affordable for small businesses
- Wide range of customizable apps
- Easy to use
Cons
- Limited advanced survey features
- Free plan includes POWR branding
Best-Fit Customer Profile
Small to medium-sized SaaS companies needing customizable forms and surveys.
Qualtrics
Features
- Survey Types: NPS, CSAT, CES
- Multi-Channel Surveys: Email, SMS, web
- Advanced Analytics: Text analysis, trend tracking
- Integrations: Shopify, Salesforce, HubSpot, and more
Pricing Model
- Custom Pricing: Tailored based on enterprise needs
Pros
- Comprehensive experience management
- Advanced analytics
- Scalable for large enterprises
Cons
- High cost
- Complex setup
Best-Fit Customer Profile
Large SaaS enterprises requiring extensive experience management solutions.
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| Feature | Retently | POWR | Qualtrics |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | Customizable forms and surveys | NPS, CSAT, CES |
| Multi-Channel Surveys | Email, web pop-ups, in-app | Lead capture, promotions (via pop-ups) | Email, SMS, web |
| Integrations | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom integrations | Shopify, Mailchimp, Google Sheets, Zapier | Shopify, Salesforce, HubSpot, and more |
| Pricing Model | $49–$599/month, based on plan | Free to $84.99/month, based on pageviews | Custom pricing, tailored to enterprise needs |
| Ease of Setup and Use | Moderate | Easy | Complex |
| Customer Support | Email support | 24/7 support | Dedicated support, depending on plan |
| Best-Fit Customer Profile | Ecommerce and B2B SaaS companies seeking specialized customer experience management | Small to medium-sized SaaS companies needing customizable forms and surveys | Large SaaS enterprises requiring extensive experience management solutions |
Situational Recommendations
- Retently: Ideal for ecommerce and B2B SaaS companies needing specialized customer experience management.
- POWR: Suitable for small to medium-sized SaaS companies requiring customizable forms and surveys.
- Qualtrics: Best for large SaaS enterprises needing extensive experience management solutions.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
