Retently and QuestionPro are survey platforms catering to online stores, each offering distinct features and pricing structures. Retently focuses on customer experience surveys tailored for e-commerce, while QuestionPro provides a broader suite of survey and voice of customer (VoC) tools suitable for mid-market businesses.
Retently
Features
- Survey Types: Supports NPS, CSAT, and CES surveys.
- E-commerce Integrations: Integrates with Shopify and other e-commerce platforms.
- Survey Distribution: Offers multi-channel surveys, including email and in-app prompts.
- Reporting: Provides advanced reporting, trends, and benchmarking.
- AI Analytics: Includes AI-powered feedback classification and topic analytics.
Pricing
Retently offers tiered pricing based on survey volume and features:
- Ecommerce Basic: $49 per month for up to 1,000 surveys and 10 campaigns.
- Ecommerce Pro: $299 per month for up to 20,000 surveys and 10 campaigns.
Both plans include a 14-day free trial. (retently.com)
Pros
- Tailored for e-commerce businesses.
- Comprehensive reporting and analytics.
- AI-driven insights.
Cons
- Limited to customer experience surveys.
- Higher-tier plans may be costly for small businesses.
Best-Fit Customer Profile
Ideal for e-commerce businesses seeking specialized customer experience surveys with advanced analytics.
QuestionPro
Features
- Survey Types: Offers a wide range of question types and survey logic.
- Integrations: Integrates with various platforms, including Shopify.
- Survey Distribution: Provides email and website distribution options.
- Reporting: Includes real-time analytics and reporting.
- AI Assistants: Features AI-driven survey creation and analysis tools.
Pricing
QuestionPro offers several pricing tiers:
- Essentials: Free plan with basic features.
- Advanced: $99 per user per month, billed annually, includes up to 25,000 responses per year.
- Team Edition: Pricing upon request, designed for teams with multiple users.
Pricing details are available on their website. (questionpro.com)
Pros
- Versatile survey tools suitable for various use cases.
- Free plan available for basic needs.
- AI-powered survey creation and analysis.
Cons
- Advanced features may require higher-tier plans.
- Pricing can be complex for new users.
Best-Fit Customer Profile
Suitable for mid-market businesses needing a comprehensive survey platform with advanced features and AI capabilities.
Side-by-Side Comparison
| Feature | Retently | QuestionPro |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Wide range of question types and survey logic |
| E-commerce Integrations | Shopify and other e-commerce platforms | Shopify and various other platforms |
| Survey Distribution | Multi-channel (email, in-app) | Email and website |
| Reporting & Analytics | Advanced reporting, trends, benchmarking, AI-powered analytics | Real-time analytics and reporting, AI-driven survey creation and analysis |
| Pricing | $49/month (Ecommerce Basic), $299/month (Ecommerce Pro) | Free plan (Essentials), $99/user/month (Advanced), Team Edition (pricing upon request) |
Which to Choose
Retently: Choose Retently if you are an e-commerce business focused on customer experience surveys and require specialized tools with advanced analytics.
QuestionPro: Opt for QuestionPro if you need a versatile survey platform with a wide range of question types, AI-driven features, and a free plan for basic needs.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
