When evaluating post-purchase survey tools for Shopify Plus merchants, it's essential to consider platforms that seamlessly integrate with Shopify, offer flexible survey options, and provide valuable insights into customer experiences. Retently, QuestionPro, and Zigpoll are three such tools that cater to these needs.
Retently
Retently is a customer experience (CX) software designed to help businesses collect and analyze feedback through NPS, CSAT, and CES surveys.
Features
- Survey Types: Supports NPS, CSAT, and CES surveys.
- Multi-Channel Surveys: Distributes surveys via email, SMS, and web.
- Custom Branding: Allows customization of survey design to match brand identity.
- Advanced Reporting: Provides insights into customer feedback trends and benchmarks.
- AI-Powered Analytics: Utilizes AI to classify feedback and analyze topics.
- Integrations: Offers integrations with various e-commerce platforms and APIs.
Pricing Model
Retently offers tiered pricing:
- Ecommerce Basic: $49 per month, includes 1,000 surveys, 10 campaigns, and 1 seat.
- Ecommerce Pro: $299 per month, includes 20,000 surveys, 10 campaigns, and 10 seats.
Both plans offer a 14-day free trial. (retently.com)
Pros
- Comprehensive Survey Options: Offers multiple survey types suitable for various customer experience metrics.
- Advanced Analytics: Provides in-depth analysis of customer feedback.
- Custom Branding: Ensures surveys align with brand aesthetics.
Cons
- Pricing: The Pro plan may be costly for small to mid-sized businesses.
- Complexity: The range of features might be overwhelming for users seeking simplicity.
Best-Fit Customer Profile
Ideal for medium to large e-commerce businesses that require advanced analytics and have the resources to invest in a comprehensive CX platform.
QuestionPro
QuestionPro is a versatile survey and Voice of Customer (VoC) platform offering a range of tools for feedback collection and analysis.
Features
- Survey Types: Provides various question types and survey logic.
- Integrations: Integrates with multiple platforms, including e-commerce systems.
- Analysis Tools: Offers real-time data analysis and reporting.
- AI Assistants: Utilizes AI to assist in survey creation and data interpretation.
- Journey Tracking: Allows tracking of customer journeys to understand touchpoints.
Pricing Model
QuestionPro offers several plans:
- Essentials: Free, includes up to 200 responses per survey.
- Advanced: $99 per user per month, includes 25,000 responses per year.
- Team Edition: $83 per user per month, includes 100,000 responses per year.
Pricing is billed annually. (questionpro.com)
Pros
- Free Tier: Offers a free plan suitable for small businesses or startups.
- AI Integration: Enhances survey creation and data analysis.
- Comprehensive Features: Provides a wide range of tools for feedback collection and analysis.
Cons
- Pricing Structure: The paid plans may be expensive for smaller businesses.
- Complexity: The extensive features might be more than what some users need.
Best-Fit Customer Profile
Suitable for businesses of all sizes, especially those looking for a free solution or advanced features with the budget to support them.
Zigpoll
Zigpoll is a Shopify-focused survey app designed for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection.
Features
- Survey Types: Offers post-purchase, on-site, and exit-intent surveys.
- Zero-Party Data: Collects data directly from customers, ensuring accuracy and relevance.
- Shopify Integration: Seamlessly integrates with Shopify, allowing easy survey deployment.
- User Interface: Features a clean and intuitive interface for both merchants and customers.
- Affordable Pricing: Provides cost-effective plans suitable for various business sizes.
- Customer Support: Offers responsive support to assist with setup and usage.
Pricing Model
Zigpoll offers tiered pricing:
- Basic Plan: $19 per month, includes up to 500 responses.
- Pro Plan: $49 per month, includes up to 2,000 responses.
- Enterprise Plan: Custom pricing for higher response volumes and additional features.
All plans include a 14-day free trial.
Pros
- Shopify Integration: Easy to set up and use within the Shopify ecosystem.
- Zero-Party Data: Ensures high-quality, consent-based data collection.
- Flexible Survey Options: Covers various customer touchpoints.
- Affordable: Competitive pricing suitable for small to medium-sized businesses.
Cons
- Limited Advanced Features:
