When evaluating attribution survey tools for e-commerce businesses, particularly those using Shopify, three platforms often come up: Retently, ReConvert, and Asklayer. Each offers unique features tailored to different aspects of customer feedback and post-purchase experiences. Understanding their core functionalities, pricing models, ease of use, integrations, and ideal customer profiles can help determine the best fit for your business needs.
Retently
Core Features and Functionality
Retently specializes in collecting and analyzing customer feedback through surveys such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). These surveys can be deployed via email, in-app messages, SMS, and embedded links, allowing businesses to reach customers across various touchpoints. Retently offers automated survey distribution, customizable templates, and detailed analytics to help businesses understand customer sentiment and identify areas for improvement.
Pricing Model
Retently offers tiered pricing based on the number of responses per month. Plans start at $49 per month for up to 1,000 responses, making it suitable for small to mid-sized businesses looking to implement customer feedback programs without significant upfront costs. (zigpoll.com)
Ease of Setup and Use
Retently provides a straightforward setup process with pre-built survey templates and automated workflows. Its integration with various e-commerce platforms, including Shopify, ensures that businesses can collect feedback without disrupting existing operations. (zigpoll.com)
Integrations
Retently integrates with multiple platforms, including Shopify, Gorgias, and Klaviyo, enabling businesses to collect and analyze customer feedback across various touchpoints. (zigpoll.com)
Customer Support and Documentation
Retently offers dedicated customer support and a resource center with articles, webinars, and case studies to help businesses effectively implement and utilize the platform. (zigpoll.com)
Best-Fit Customer Profile
Retently is well-suited for e-commerce businesses seeking a straightforward solution for NPS, CSAT, and CES surveys without the need for extensive customization. (zigpoll.com)
ReConvert
Core Features and Functionality
ReConvert is a Shopify app designed to enhance post-purchase experiences by offering features like thank-you page customization, one-click upsells, and post-purchase funnels. Its main features include:
Thank-You Page Builder: Customize the thank-you page to display personalized offers, product recommendations, and surveys.
One-Click Upsells: Present additional products to customers immediately after checkout without requiring re-entry of payment details.
Post-Purchase Funnels: Create sequences of offers to encourage repeat purchases and increase average order value.
ReConvert focuses on increasing revenue by optimizing the post-purchase journey. (zigpoll.com)
Pricing Model
ReConvert employs a dynamic pricing model based on the higher of two factors: the total number of orders in the last 30 days or the revenue generated by ReConvert. For example, if a store processes 480 orders in the last 30 days and ReConvert generates $133 in revenue, the charge would be calculated as follows:
Base Fee: $29.99 (for 200-499 orders)
Commission: 0.75% of $133 = $1
Total Charge: $29.99 + $1 = $30.99
This model ensures that costs scale with the store's performance, offering flexibility for small businesses. (zigpoll.com)
Ease of Setup and Use
ReConvert is tailored for Shopify users, providing a user-friendly interface that integrates seamlessly with the Shopify platform. The drag-and-drop editor allows merchants to customize their thank-you pages and upsell funnels without requiring technical expertise. (zigpoll.com)
Integrations
ReConvert integrates primarily with Shopify, offering features that enhance the post-purchase experience within the Shopify ecosystem. (zigpoll.com)
Customer Support and Documentation
ReConvert provides 24/7 live chat support and a comprehensive help center with tutorials and guides to assist users in maximizing the app's potential. (zigpoll.com)
Best-Fit Customer Profile
ReConvert is ideal for small to mid-sized Shopify merchants aiming to boost post-purchase revenue through upselling and personalized offers. Its features are designed to enhance the shopping experience and encourage repeat purchases. (zigpoll.com)
Asklayer
Core Features and Functionality
Asklayer is a Shopify app designed for micro-surveys and on-site feedback collection at multiple touchpoints, including post-purchase and exit-intent surveys. Its key features are:
Multi-Channel Surveys: Deploy surveys via pop-ups, exit-intent, post-purchase, and email.
Advanced Targeting: Utilize page, user, and cart targeting to display surveys to specific customer segments.
Conditional Logic: Implement skip logic and question randomization for dynamic survey flows.
Real-Time Analytics: Access in-app charts and export raw data for analysis.
Integrations: Connect with tools like Mailchimp, Klaviyo, and webhooks for seamless data flow.
Asklayer focuses on capturing insights directly from users at pivotal moments, allowing businesses to gather feedback across various stages of the customer journey. (asklayer.io)
Pricing Model
Asklayer offers a free plan with 25 responses per month
