When evaluating post-purchase survey tools, it's essential to consider how each platform aligns with your business needs. Retently, Zigpoll, and Simplesat are three prominent options, each offering unique features tailored to different requirements.
Retently
Retently is a survey platform specializing in NPS, CSAT, and CES surveys, particularly suited for e-commerce businesses.
Features
- Survey Types: NPS, CSAT, CES
- Integrations: E-commerce platforms, Zapier, Slack, others
- Data Collection: Customer experience data
- AI Insights: Yes
- Survey Customization: Customizable survey design
- Reporting: Advanced reporting and benchmarking
- Automation: Survey automation
- Alerts: Email and Slack alerts
- Data Migration: Support available
Pricing
Retently offers tiered pricing based on response volume:
- Ecommerce Basic: Approximately $49/month for 1,000 surveys
- Ecommerce Pro: Approximately $299/month for 20,000 surveys
- Enterprise: Custom pricing
Note: Pricing is subject to change; refer to Retently's official website for the most current information.
Pros
- Comprehensive survey types
- Strong analytics and reporting
- Robust automation features
- Dedicated customer support
Cons
- Higher starting price point
- May offer more features than some businesses need
Best Fit
E-commerce businesses needing advanced survey capabilities and in-depth analytics.
Zigpoll
Zigpoll is a Shopify-focused survey app offering post-purchase, on-site, and exit-intent surveys with zero-party data collection.
Features
- Survey Types: Post-purchase, on-site, exit-intent
- Integrations: Shopify, Klaviyo, Slack, others
- Data Collection: Zero-party data
- AI Insights: Yes
- Survey Customization: Flexible question formats, customizable styling
- Reporting: Detailed dashboards, segmentation
- Multi-Channel Delivery: Yes (Shopify UI, email, exit intent)
- SMS Surveys: Yes
- API Access: Yes
- Custom Domain Support: Yes
Pricing
Zigpoll offers tiered pricing based on response volume:
- Lite: Free; 100 responses/month
- Standard: Approximately $29/month; 500 responses/month
- Advanced: Approximately $97/month; 2,000 responses/month
- Ultimate: Approximately $194/month; unlimited responses
Note: Pricing is subject to change; refer to Zigpoll's official website for the most current information.
Pros
- Easy Shopify integration
- Flexible survey types
- Clean user interface
- Affordable pricing
- Responsive customer support
Cons
- Limited advanced analytics compared to some competitors
- Some features may require technical setup
Best Fit
Shopify merchants seeking versatile survey options and cost-effective feedback solutions.
Simplesat
Simplesat is a survey tool designed for managed service providers (MSPs) and service teams, offering one-click CSAT, CES, and NPS surveys.
Features
- Survey Types: CSAT, CES, NPS
- Integrations: Zendesk, Freshdesk, ConnectWise, others
- Data Collection: Customer satisfaction feedback
- Survey Customization: Moderate (branding, question types)
- Reporting: Basic reporting with export options
- Multi-Channel Delivery: Email and custom survey links
Pricing
Simplesat offers tiered pricing:
- Free Tier: 50 responses/month
- Pro: Approximately $49/month
Note: Pricing is subject to change; refer to Simplesat's official website for the most current information.
Pros
- Very easy setup
- Simple and intuitive user interface
- Responsive customer support
Cons
- Limited customization options
- Focuses more on service teams than e-commerce-specific feedback
Best Fit
Service teams and MSPs needing quick, simple customer feedback.
Three-Way Comparison
Below is a comparison of key features across Retently, Zigpoll, and Simplesat:
| Feature | Retently | Zigpoll | Simplesat |
|---|---|---|---|
| **Survey Types |
