When evaluating post-purchase survey tools for online stores, it's essential to consider how each platform aligns with your business needs. Simplesat and Gojiberry offer distinct features tailored to different user bases.
Simplesat vs Gojiberry for online stores
Simplesat specializes in one-click CSAT, CES, and NPS surveys, primarily serving managed service providers (MSPs) and service teams. Gojiberry, on the other hand, is a Shopify-centric survey app designed for post-purchase attribution and customer polls, making it more suitable for e-commerce businesses.
Core Features and Functionality
| Feature | Simplesat | Gojiberry |
|---|---|---|
| Survey Types | CSAT, CES, NPS surveys | Post-purchase surveys, customer polls |
| Integration | Integrates with platforms like Zendesk, Intercom, and others | Native integration with Shopify |
| Customization | Limited customization options | Flexible customization with pre-built templates and a drag-and-drop editor |
| Response Collection | One-click surveys via email signatures or helpdesks | Surveys embedded in post-purchase pages, links, QR codes, and in-store widgets |
| Analytics | Basic analytics with response tracking | Advanced analytics with segmentation and reporting |
Pricing and Value
| Plan | Simplesat Pricing (Monthly) | Gojiberry Pricing (Monthly) |
|---|---|---|
| Free | Not available | Free plan: Up to 100 responses per month |
| Standard | $119 | Basic plan: $9 |
| Pro | $249 | Pro plan: $19 |
| Elite | $499 | Enterprise plan: Custom pricing |
Note: Pricing details are based on available information and may vary. It's advisable to consult the respective websites for the most current pricing.
Ease of Setup and Use
Simplesat: Offers straightforward setup with integrations into existing helpdesk systems. However, the customization options are somewhat limited, which may restrict tailoring surveys to specific needs.
Gojiberry: Provides an intuitive interface with a drag-and-drop editor, allowing for easy creation and customization of surveys without coding knowledge. The native Shopify integration ensures a seamless experience for e-commerce businesses.
Integrations
Simplesat: Integrates with various platforms, including Zendesk, Intercom, and others, making it suitable for businesses using these systems.
Gojiberry: Offers native integration with Shopify, ensuring a cohesive experience for Shopify store owners.
Customer Support and Documentation
Simplesat: Provides email support and a knowledge base. Some users have noted that while support is responsive, the documentation could be more comprehensive.
Gojiberry: Offers responsive email and chat support, along with detailed documentation and tutorials to assist users in maximizing the platform's capabilities.
Best-Fit Customer Profile
Simplesat: Ideal for MSPs and service teams seeking to gather customer feedback through CSAT, CES, and NPS surveys. Its integrations with helpdesk systems make it suitable for service-oriented businesses.
Gojiberry: Tailored for Shopify store owners looking to collect post-purchase feedback and customer insights. Its focus on e-commerce and native Shopify integration makes it a strong choice for online retailers.
Which to Choose
For Service-Oriented Businesses: If your business operates in the service sector and utilizes platforms like Zendesk or Intercom, Simplesat's integrations and focus on CSAT, CES, and NPS surveys may be more aligned with your needs.
For E-Commerce Businesses: If you're running a Shopify store and aim to gather post-purchase feedback, Gojiberry's native integration and survey customization options make it a compelling choice.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing additional flexibility for gathering customer insights.
