When evaluating post-purchase survey tools for online stores, it's essential to consider how each platform aligns with your specific needs. In this comparison of Simplesat vs Survicate for online stores, we'll delve into their features, pricing models, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.
Simplesat
Simplesat specializes in providing one-click CSAT, CES, and NPS surveys tailored for Managed Service Providers (MSPs) and service teams. Its primary focus is on delivering straightforward customer satisfaction surveys to gauge service quality.
Features
- Survey Types: Offers CSAT, CES, and NPS surveys, enabling businesses to measure customer satisfaction, effort, and loyalty.
- Customization: Provides basic customization options, including the ability to add company logos and adjust survey colors to match branding.
- Response Collection: Surveys can be sent via email, embedded on websites, or integrated within service portals.
- Reporting: Features real-time reporting dashboards that display response rates, satisfaction scores, and trends over time.
Pricing Model
Simplesat offers tiered pricing plans:
- Standard Plan: Fixed monthly fee suitable for small to medium-sized businesses.
- Pro Plan: Offers additional features and higher response limits at a higher monthly fee.
- Elite Plan: Includes all features with the highest response limits, priced at a premium monthly fee.
- Enterprise Plan: Custom pricing tailored to large organizations with specific requirements.
Annual billing options are available, offering savings compared to monthly billing. (help.simplesat.io)
Pros and Cons
Pros:
- Simplicity: User-friendly interface with easy survey creation and distribution.
- Quick Setup: Rapid deployment with minimal configuration required.
- Focused Surveys: Specializes in core customer satisfaction metrics, providing clear insights.
Cons:
- Limited Survey Types: Offers a narrow range of survey types, which may not capture the full spectrum of customer feedback.
- Customization Constraints: Limited advanced customization options for survey design and logic.
- Integration Limitations: Fewer integrations with third-party platforms compared to competitors.
Best-Fit Customer Profile
Ideal for small to medium-sized online stores seeking a straightforward solution to measure customer satisfaction without the need for extensive customization or advanced survey types.
Survicate
Survicate is a multi-channel survey platform that offers website and in-product surveys, catering to a broad range of businesses seeking to collect customer feedback across various touchpoints.
Features
- Survey Types: Provides a wide array of survey types, including NPS, CSAT, CES, and more, allowing businesses to gather diverse feedback.
- Customization: Offers extensive customization options, including custom branding, CSS styling, and advanced survey logic.
- Response Collection: Surveys can be deployed via email, website widgets, in-product prompts, and mobile applications.
- Reporting: Features an Insights Hub and Research Assistant for advanced analytics, enabling in-depth analysis of survey data.
- Integrations: Supports over 25 native integrations with tools like HubSpot, Intercom, and Slack, facilitating seamless data flow.
Pricing Model
Survicate offers multiple pricing plans:
- Free Plan: Allows up to 25 survey responses per month, suitable for small teams or testing purposes.
- Starter Plan: Starts at $79 per month, offering up to 100 responses per month with additional features.
- Growth Plan: Starts at $114 per month, providing unlimited surveys and advanced features.
- Pro Plan: Starts at $349 per month, offering custom response pools and premium support.
- Enterprise Plan: Starts at $569 per month, tailored for large organizations with extensive needs.
Annual billing options are available, offering savings compared to monthly billing. (survicate.com)
Pros and Cons
Pros:
- Versatility: Supports a wide range of survey types and deployment methods, catering to diverse feedback collection needs.
- Advanced Analytics: Provides robust reporting tools for in-depth data analysis.
- Customization: Extensive customization options for survey design and logic.
- Integrations: Offers numerous integrations with popular platforms, enhancing workflow efficiency.
Cons:
- Complexity: The breadth of features may require a learning curve for new users.
- Pricing: Higher-tier plans can be costly, which may be a consideration for smaller businesses.
- Overhead: Advanced features may introduce additional setup and maintenance requirements.
Best-Fit Customer Profile
Suited for medium to large online stores that require a versatile and feature-rich survey platform capable of collecting diverse customer feedback across multiple channels.
Side-by-Side Comparison
| Feature | Simplesat | Survicate |
|---|---|---|
| Survey Types | CSAT, CES, NPS | NPS, CSAT, CES, and more |
| Customization | Basic (logo, colors) | Extensive (branding, CSS, advanced logic) |
| Response Collection | Email, website, service portals | Email, website, in-product, mobile applications |
| Reporting | Real-time dashboards | Insights Hub, Research Assistant |
| Integrations |
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
