Sogolytics and Asklayer are survey tools designed to collect customer feedback for online stores. Sogolytics offers a multilingual survey design and Voice of the Customer (VoC) analytics platform, while Asklayer provides a Shopify-focused micro-survey and on-site feedback app that captures insights at multiple touchpoints.
Sogolytics
Core Features and Functionality
Sogolytics enables users to create multilingual surveys with various question types, including essential and grid questions. It supports branching and skip logic, allowing for dynamic survey paths based on participant responses. The platform offers real-time reporting and analytics, with AI-based survey creation and participation tracking dashboards. Users can customize surveys with multimedia elements like images, audio, and videos. Integration options include email invitations, social media publishing, and secure survey URLs. (g2.com)
Pricing Model
Sogolytics offers a Free Pro plan with unlimited surveys, 15 questions per survey, and up to 50 responses per survey (200 annually). Paid plans include Pro and Pro Max, which provide higher response limits and additional features. Pricing details are available on their pricing page. (sogolytics.com)
Ease of Setup and Use
The platform is user-friendly, with AI-based survey creation and expert-designed templates to assist users in building surveys efficiently. The participation tracking dashboard provides real-time insights, enhancing usability. (g2.com)
Integrations
Sogolytics integrates with various platforms, including email services and social media channels, facilitating easy survey distribution. Secure survey URLs ensure data protection during collection. (g2.com)
Customer Support and Documentation
Sogolytics provides 24/7 email support and offers comprehensive documentation to assist users in navigating the platform. (g2.com)
Best-Fit Customer Profile
Sogolytics is suitable for organizations seeking a versatile survey tool capable of handling multilingual surveys and requiring advanced analytics. Its scalability makes it appropriate for both small teams and large enterprises.
Asklayer
Core Features and Functionality
Asklayer specializes in micro-surveys and on-site feedback collection for Shopify stores. It offers various survey channels, including post-purchase, link, email, and popup surveys. Features include unlimited surveys, branching logic, randomization, advanced page and user targeting, and AI-generated summaries. The platform provides NPS and CSAT scoring, IP and location tracking, and LTV and AOV analysis. Integrations are extensive, with over 5,000 apps via webhooks. (asklayer.io)
Pricing Model
Asklayer offers a Free plan with 25 responses per month and basic features. Paid plans include Order Based and Plus & Multi-site, with pricing starting at $29 per month for the Order Based plan. Pricing details are available on their pricing page. (asklayer.io)
Ease of Setup and Use
Asklayer is designed for seamless integration with Shopify, offering a native app that simplifies setup. The platform's user interface is intuitive, with AI-generated summaries aiding in quick data interpretation. (asklayer.io)
Integrations
Asklayer integrates natively with Shopify, providing a smooth experience for store owners. It also supports over 5,000 app integrations via webhooks, enhancing its versatility. (asklayer.io)
Customer Support and Documentation
Asklayer offers dedicated support, including onboarding meetings, setup assistance, and direct-to-developer support for Plus & Multi-site plans. Comprehensive documentation is available to guide users through the platform's features. (asklayer.io)
Best-Fit Customer Profile
Asklayer is ideal for Shopify store owners seeking a specialized tool for collecting customer feedback through micro-surveys and on-site feedback mechanisms. Its features cater to both small businesses and rapidly scaling enterprises.
Side-by-Side Comparison
| Feature | Sogolytics | Asklayer |
|---|---|---|
| Survey Channels | Email invitations, social media publishing, secure survey URLs | Post-purchase, link, email, and popup surveys |
| Survey Customization | Multilingual surveys, multimedia elements, AI-based survey creation | Branching logic, randomization, advanced targeting, AI-generated summaries |
| Response Limits | Free Pro: 50 responses/survey (200 annually); Paid plans: higher limits | Free: 25 responses/month; Paid plans: 2,400 to 36,000 responses/year |
| Integrations | Email services, social media channels | Native Shopify integration; 5,000+ app integrations via webhooks |
| Customer Support | 24/7 email support; comprehensive documentation | Onboarding meetings, setup assistance, direct-to-developer support; detailed documentation |
| Pricing | Free Pro; Paid plans: Pro and Pro Max | Free; Paid plans: Order Based and Plus & Multi-site |
| Ideal Customer Profile | Organizations needing versatile, multilingual surveys with advanced analytics | Shopify store owners seeking specialized micro-surveys and on-site feedback tools |
Which to Choose
Choose Sogolytics if:
- You require multilingual survey capabilities.
- Advanced analytics and AI-based survey creation are essential.
- Your organization operates across multiple platforms beyond Shopify.
Choose Asklayer if:
- Your online store is built on Shopify.
- You prefer a tool tailored for micro-surveys and on-site feedback.�
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
