When evaluating survey tools for Shopify stores, it's essential to consider how each platform aligns with your business objectives. Sogolytics and ReConvert offer distinct functionalities tailored to different needs.
Sogolytics
Sogolytics is a survey design and Voice of Customer (VoC) analytics platform that provides multilingual capabilities, enabling businesses to gather and analyze customer feedback effectively.
Features
- Survey Design: Offers intuitive survey creation with advanced logic and real-time analytics.
- VoC Analytics: Provides tools to analyze customer feedback and derive actionable insights.
- Multilingual Support: Enables surveys in multiple languages to cater to a global audience.
Pricing Model
Sogolytics offers several plans:
- Free Pro: Free for life, suitable for one-time projects with basic features.
- Pro: Paid plan with higher limits on responses and email invitations.
- Pro Max: Offers the highest limits and additional features compared to the Pro plan.
- Enterprise: Customized solutions with advanced features and support.
Pricing details are available on their pricing page.
Pros and Cons
Pros:
- Comprehensive survey design and analytics tools.
- Multilingual capabilities for diverse customer bases.
Cons:
- Pricing may be higher compared to some competitors.
- May have a steeper learning curve for new users.
Best-Fit Customer Profile
Ideal for businesses seeking in-depth customer feedback analysis and those operating in multiple regions requiring multilingual support.
ReConvert
ReConvert is a Shopify thank-you page builder that integrates survey widgets and upsell tools, aiming to enhance post-purchase customer engagement and increase average order value.
Features
- Thank-You Page Customization: Allows personalized thank-you pages with cross-sells, pop-ups, and custom videos.
- Survey Widgets: Integrates surveys to gather customer feedback post-purchase.
- Upsell Tools: Provides tools to offer additional products to customers after purchase.
Pricing Model
ReConvert employs a usage-based pricing model:
- Free Trial: 14-day no-risk trial to test all features.
- Subscription: After the trial, charges are based on the higher of two factors:
- Total number of orders in the last 30 days.
- Revenue generated by ReConvert.
Detailed pricing information is available on their pricing page.
Pros and Cons
Pros:
- Seamless integration with Shopify.
- Focuses on post-purchase engagement to boost revenue.
Cons:
- Limited to Shopify users; not suitable for businesses on other platforms.
- May not offer as comprehensive survey features as dedicated survey platforms.
Best-Fit Customer Profile
Ideal for Shopify store owners looking to enhance post-purchase customer engagement and increase average order value through upselling and feedback collection.
Side-by-Side Comparison
| Feature | Sogolytics | ReConvert |
|---|---|---|
| Survey Design | Advanced survey creation with real-time analytics. | Integrates survey widgets into thank-you pages. |
| VoC Analytics | In-depth analysis of customer feedback. | Limited analytics; focuses on post-purchase feedback. |
| Multilingual Support | Yes, supports multiple languages. | No, primarily English. |
| Upsell Tools | Not available. | Yes, includes upsell features on thank-you pages. |
| Shopify Integration | Not specified. | Seamless integration with Shopify. |
| Pricing Model | Free Pro, Pro, Pro Max, Enterprise plans with varying response limits. | Usage-based; charges based on orders and revenue generated by the app. |
| Ease of Use | May require a learning curve for new users. | User-friendly, especially for Shopify users. |
| Customer Support | Offers support through various channels. | Provides 24/7 live chat support. |
| Best-Fit Customer Profile | Businesses needing comprehensive survey tools and multilingual support. | Shopify store owners aiming to boost post-purchase engagement and revenue. |
Which to Choose
When deciding between Sogolytics and ReConvert for your Shopify store, consider the following:
Choose Sogolytics if:
- You require advanced survey design and analytics capabilities.
- Your business operates in multiple regions and needs multilingual support.
- You seek a comprehensive Voice of Customer analytics platform.
Choose ReConvert if:
- You want to enhance post-purchase customer engagement on your Shopify store.
- You're interested in upselling and cross-selling opportunities through customized thank-you pages.
- You prefer a tool that integrates seamlessly with Shopify and focuses on increasing average order value.
Both tools offer valuable features tailored to different business needs. Assess your specific requirements to determine which platform aligns best with your objectives.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
