Table of Contents
SurveyMonkey vs Grapevine Surveys for Shopify stores:
SurveyMonkey: A versatile survey platform suitable for various industries.
Grapevine Surveys: A Shopify app designed for post-purchase feedback on order status pages.
SurveyMonkey
Features
- Survey Creation: Unlimited surveys with unlimited questions.
- Response Limits: Varies by plan; higher tiers offer more responses.
- Question Types: Multiple choice, text, rating scales, and more.
- Logic and Branching: Advanced skip logic and question piping.
- Templates: Access to over 500 expert-built templates.
- Integrations: Over 200 native integrations, including Slack, HubSpot, and Mailchimp.
- NPS Surveys: Built-in Net Promoter Score® (NPS) question type.
Pricing
- Basic (Free): 10 questions per survey; 25 responses per survey.
- Standard Monthly: $99/month; 1,000 responses per month.
- Advantage Annual: $39/month (billed annually); 15,000 responses per year.
- Premier Annual: $139/month (billed annually); 40,000 responses per year.
Pros
- Comprehensive Features: Advanced survey design and analysis tools.
- Scalability: Suitable for small to large organizations.
- Customization: Extensive branding and customization options.
Cons
- Pricing: Higher tiers can be expensive for small businesses.
- Complexity: Advanced features may have a learning curve.
Best For
- Businesses needing versatile survey tools with advanced analytics.
Grapevine Surveys
Features
- Survey Creation: Unlimited surveys with unlimited questions.
- Response Limits: Unlimited responses.
- Question Types: Multiple choice, rating scales, and open-ended questions.
- Integrations: Klaviyo, Shopify Flow, GA4, Google Sheets, and Judge.me.
- NPS Surveys: Post-purchase NPS surveys on order status pages.
- Multi-Language Support: Surveys in multiple languages.
Pricing
- Flat Rate: $25/month; includes all features and unlimited responses.
Pros
- Affordable: Fixed pricing with no usage tiers.
- Shopify Integration: Seamless integration with Shopify.
- Simplicity: Easy setup and use.
Cons
- Limited to Shopify: Not suitable for non-Shopify users.
- Fewer Advanced Features: Lacks some advanced survey design tools.
Best For
- Shopify store owners seeking an affordable, easy-to-use post-purchase survey tool.
Side-by-Side Comparison
| Feature | SurveyMonkey | Grapevine Surveys |
|---|---|---|
| Survey Creation | Unlimited surveys and questions | Unlimited surveys and questions |
| Response Limits | Varies by plan; higher tiers offer more responses | Unlimited responses |
| Question Types | Multiple choice, text, rating scales, and more | Multiple choice, rating scales, and open-ended questions |
| Logic and Branching | Advanced skip logic and question piping | Limited to basic logic |
| Templates | Access to over 500 expert-built templates | No templates; custom survey creation only |
| Integrations | Over 200 native integrations, including Slack, HubSpot, and Mailchimp | Klaviyo, Shopify Flow, GA4, Google Sheets, and Judge.me |
| NPS Surveys | Built-in NPS question type | Post-purchase NPS surveys on order status pages |
| Multi-Language Support | Yes | Yes |
| Pricing | Free plan available; paid plans start at $99/month | $25/month flat rate |
| Best For | Businesses needing versatile survey tools with advanced analytics | Shopify store owners seeking an affordable, easy-to-use post-purchase survey tool |
Which to Choose
SurveyMonkey: Ideal for businesses requiring versatile survey tools with advanced analytics and customization options.
Grapevine Surveys: Best for Shopify store owners seeking an affordable, easy-to-use post-purchase survey tool.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
