When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that integrate seamlessly with Shopify, offer robust features, and align with your business needs. SurveySparrow, Delighted, and SurveyMonkey are three prominent options in this space.
SurveySparrow
Core Features and Functionality
SurveySparrow is an omnichannel conversational survey and customer experience platform that enables businesses to collect feedback across various channels, including email, web, and mobile. It offers features such as survey logic, custom branding, and advanced analytics.
Pricing Model
SurveySparrow provides tiered pricing based on response volume and features. Plans include Basic, Starter, Business, and Enterprise tiers, with pricing details available on their pricing page.
Ease of Setup and Use
The platform is designed for ease of use, offering a user-friendly interface and customizable survey templates. However, the breadth of features may require a learning curve for new users.
Integrations
SurveySparrow integrates with various platforms, including Shopify, HubSpot, and Zendesk. This allows for streamlined data collection and analysis within your existing workflows.
Customer Support and Documentation
SurveySparrow offers 24/5 email support and a comprehensive knowledge base to assist users in maximizing the platform's capabilities.
Best-Fit Customer Profile
SurveySparrow is well-suited for businesses seeking a versatile survey tool with advanced features and multiple channel support, particularly those with a dedicated team to manage and analyze customer feedback.
Delighted
Core Features and Functionality
Delighted is a simple NPS, CSAT, and CES survey tool tailored for e-commerce businesses, focusing on collecting customer feedback via email and SMS. It offers features like survey branding, question customization, and access to a community for best practices.
Pricing Model
Delighted offers several pricing tiers:
- Free Plan: 25 responses and 1 user.
- Starter: $19/month for 50 responses and 2 users.
- Growth: $39/month for 100 responses and 3 users.
- Advanced: $149/month for 250 responses and 5 users.
- Premium: $249/month for 500 responses and 10 users.
These plans include unlimited surveys and access to over 35 free integrations, including Shopify. (delighted.com)
Ease of Setup and Use
Delighted is known for its straightforward setup process, allowing merchants to quickly implement surveys without extensive technical knowledge.
Integrations
Delighted integrates with over 35 platforms, including Shopify, Slack, and Zendesk, facilitating seamless data synchronization and analysis. (delighted.com)
Customer Support and Documentation
Delighted provides access to a community for best practices and offers support through their platform. However, detailed information about their customer support channels is limited.
Best-Fit Customer Profile
Delighted is ideal for e-commerce businesses, especially those using Shopify, seeking a simple and cost-effective solution for collecting customer feedback via email and SMS.
SurveyMonkey
Core Features and Functionality
SurveyMonkey is a widely recognized general-purpose survey platform that offers a range of survey types, including NPS, CSAT, and CES. It provides features such as unlimited surveys, questions, and responses, along with advanced analytics and reporting tools.
Pricing Model
SurveyMonkey offers several pricing tiers:
- Basic: Free plan with limited features.
- Advantage Annual: $39/month, billed annually, offering additional features and higher response limits.
- Standard Monthly: $99/month, providing more advanced features and higher response limits.
- Premier Annual: $139/month, billed annually, offering the most comprehensive set of features.
These plans include unlimited surveys and questions, with varying response limits and additional features. (surveymonkey.com)
Ease of Setup and Use
SurveyMonkey is user-friendly, with a vast library of templates and pre-written questions to assist users in creating surveys efficiently.
Integrations
SurveyMonkey integrates with various platforms, including Shopify, Salesforce, and HubSpot, enabling seamless data collection and analysis. (surveymonkey.com)
Customer Support and Documentation
SurveyMonkey offers 24/7 email support and a comprehensive knowledge base to assist users in utilizing the platform effectively.
Best-Fit Customer Profile
SurveyMonkey is suitable for businesses of all sizes seeking a versatile and widely recognized survey tool with a broad range of features and integrations.
Three-Way Comparison
The following table summarizes the key features, pricing, and integrations of SurveySparrow, Delighted, and SurveyMonkey:
| Feature/Aspect | SurveySparrow | Delighted | SurveyMonkey |
|---|---|---|---|
| Core Features | Omnichannel surveys, advanced analytics, custom branding | NPS, CSAT, CES surveys via email and SMS, survey branding, question customization | Unlimited surveys, questions, responses, advanced analytics, pre-written templates |
| Pricing Model | Tiered pricing based on response volume and features | Free plan; paid plans start at $19/month for 50 responses and 2 users | Free plan; paid plans start at $39/month, billed annually |
| Ease of Setup and Use | User-friendly interface, customizable templates | Straightforward setup, quick implementation | User-friendly, vast library of templates and pre-written questions |
| Integrations | Shopify, HubSpot, Zendesk, and more | Shopify |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
