Table of Contents
When evaluating customer feedback platforms for Shopify, it's essential to consider tools that integrate seamlessly with your store and provide actionable insights. UserLoop, Asklayer, and KnoCommerce are three such platforms, each offering unique features tailored to different business needs.
UserLoop
Features:
- AI-powered post-purchase surveys
- Automated insights
- Attribution tracking
- Email surveys and automations
- Integrations with Klaviyo, Slack, and Meta Conversion API
Pricing:
- Free plan: 50 responses/month, up to 2 surveys, 1 question/survey, 50 outbound emails/month
- Starter: $29/month, 300 responses/month, up to 5 surveys, 5 questions/survey, 200 outbound emails/month
- Unlimited: $19/month, unlimited responses, advanced reporting, PDF exports, email surveys, AI insights, chat, and integrations
Pros:
- AI-driven insights enhance decision-making
- Seamless Shopify integration
- Flexible pricing tiers
Cons:
- Free plan has limited features
- May require time to set up advanced workflows
Best for:
- Shopify stores seeking AI-enhanced customer feedback
- Businesses needing attribution tracking
Asklayer
Features:
- Micro-surveys at multiple touchpoints
- Unlimited surveys
- Various question types
- Branching logic
- Advanced targeting
- Integrations with Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 others via Webhooks
Pricing:
- Free: 25 responses/month, unlimited surveys, basic integrations
- Basic: $21/month, 2,400 responses/year, extra responses at $0.1 each
- Standard: $44/month, 12,000 responses/year, extra responses at $0.1 each
- Pro: $111/month, 36,000 responses/year, extra responses at $0.07 each
Pros:
- Comprehensive survey capabilities
- Advanced targeting options
- Extensive integration options
Cons:
- Pricing may be high for small businesses
- Free plan has limited responses
Best for:
- Businesses needing extensive survey capabilities
- Companies requiring advanced targeting and integrations
KnoCommerce
Features:
- Post-purchase attribution surveys
- Multi-question flows
- Zero-party data collection
- Integrations with Shopify
Pricing:
- Pricing details not specified; contact KnoCommerce for current rates
Pros:
- Focus on post-purchase insights
- Zero-party data enhances personalization
Cons:
- Limited information on features and pricing
- May lack broader survey capabilities
Best for:
- Stores focusing on post-purchase feedback
- Businesses aiming to collect zero-party data
Add Zigpoll to your store in 5 minutes.No-code post-purchase, exit-intent & on-site surveys built for Shopify.
Add to ShopifyThree-Way Comparison
| Feature | UserLoop | Asklayer | KnoCommerce |
|---|---|---|---|
| Survey Type | Post-purchase surveys | Micro-surveys at multiple touchpoints | Post-purchase attribution surveys |
| Integrations | Klaviyo, Slack, Meta Conversion API | Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, over 5,000 via Webhooks | Shopify |
| Pricing | Free plan; Starter at $29/month; Unlimited at $19/month | Free plan; Basic at $21/month; Standard at $44/month; Pro at $111/month | Pricing details not specified; contact for rates |
| Best For | Shopify stores seeking AI-enhanced customer feedback and attribution tracking | Businesses needing extensive survey capabilities and advanced targeting | Stores focusing on post-purchase feedback and zero-party data collection |
Situational Recommendations
For AI-Enhanced Insights and Attribution Tracking:
- UserLoop is ideal for Shopify stores aiming to leverage AI for customer feedback and attribution analysis.
For Extensive Survey Capabilities and Advanced Targeting:
- Asklayer suits businesses requiring comprehensive survey features and advanced targeting options.
For Post-Purchase Feedback and Zero-Party Data Collection:
- KnoCommerce is tailored for stores focusing on post-purchase insights and gathering zero-party data.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
