Wootric and KnoCommerce are survey platforms tailored for SaaS companies, each offering distinct features and pricing models. Wootric specializes in real-time NPS, CSAT, and CES micro-surveys, while KnoCommerce focuses on post-purchase attribution surveys with multi-question flows and zero-party data collection.
Wootric
Features
- Survey Types: Offers NPS, CSAT, and CES surveys.
- Delivery Channels: Supports web app, mobile app, email, link, and Intercom Messenger.
- Integrations: Integrates with platforms like Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, and Heap.
- Analytics: Provides text and sentiment analysis, custom dashboards, and reporting.
Pricing Model
- Professional Plan: Includes one journey point, up to five seats, and self-service support.
- Growth Plan: Offers three journey points, up to ten seats, and premium support.
- Voice of the Customer Plan: Includes all features from the Growth Plan plus CXInsight™, text and sentiment analytics, and custom dashboards.
Note: Specific pricing details are not publicly disclosed; contact Wootric for current rates.
Pros
- Comprehensive survey types suitable for various customer experience metrics.
- Wide range of integrations with major platforms.
- Advanced analytics capabilities.
Cons
- Pricing details are not transparent; potential customers must contact for quotes.
- May be more complex than necessary for companies seeking simple survey solutions.
Best-Fit Customer Profile
Ideal for B2B SaaS companies requiring multi-channel surveys and advanced analytics to monitor and improve customer experience metrics.
KnoCommerce
Features
- Survey Types: Focuses on post-purchase attribution surveys with multi-question flows.
- Delivery Channels: Primarily integrates with Shopify for post-purchase surveys.
- Integrations: Offers integrations with over 20 platforms, including Shopify, email service providers, and analytics tools.
- Analytics: Provides order attribution reports, benchmarking, and cohort analysis.
Pricing Model
- Starter Plan: $19/month for one live survey with up to three questions.
- Analyst Plan: $119/month for two live surveys with unlimited questions.
- Pro Plan: $299/month for four live surveys with unlimited questions.
- Enterprise Plan: Custom pricing for high-volume brands needing unlimited surveys and dedicated support.
Note: A 7-day free trial is available for all plans. Annual billing offers a 10% discount. (knocommerce.com)
Pros
- Affordable entry-level pricing.
- Tailored for Shopify users with seamless integration.
- Provides actionable insights into post-purchase customer behavior.
Cons
- Limited to post-purchase surveys; may not suit companies needing broader survey capabilities.
- Fewer integrations compared to competitors.
Best-Fit Customer Profile
Ideal for Shopify-based SaaS companies seeking to enhance post-purchase customer insights and attribution analysis.
Side-by-Side Comparison
| Feature | Wootric | KnoCommerce |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase attribution surveys |
| Delivery Channels | Web app, mobile app, email, link, Intercom Messenger | Shopify post-purchase surveys |
| Integrations | Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, Heap | Shopify, email service providers, analytics tools |
| Analytics | Text and sentiment analysis, custom dashboards, reporting | Order attribution reports, benchmarking, cohort analysis |
| Pricing | Contact for pricing details | $19/month (Starter), $119/month (Analyst), $299/month (Pro), custom pricing (Enterprise) |
| Best-Fit Customer Profile | B2B SaaS companies needing multi-channel surveys and advanced analytics | Shopify-based SaaS companies focusing on post-purchase insights and attribution analysis |
Which to Choose
Wootric: Choose Wootric if your SaaS company requires multi-channel surveys (web, mobile, email) and advanced analytics to monitor various customer experience metrics.
KnoCommerce: Opt for KnoCommerce if your SaaS company operates on Shopify and aims to enhance post-purchase customer insights and attribution analysis.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
