When evaluating survey tools for online stores, it's essential to consider how well they integrate with Shopify, their feature sets, pricing models, and ease of use. Wootric and Retently are two platforms that offer NPS, CSAT, and CES surveys tailored for e-commerce businesses.
Wootric
Wootric provides real-time NPS, CSAT, and CES micro-surveys designed to capture customer feedback at critical journey points.
Features
- Survey Types: Offers NPS, CSAT, and CES surveys.
- Delivery Channels: Supports web app, mobile app, email, link, and Intercom Messenger.
- Integrations: Integrates with platforms like Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, and Heap.
- Analytics: Provides text and sentiment analysis, custom dashboards, and reporting.
Pricing Model
Wootric offers tiered pricing based on the number of journey points and features:
- Professional: Designed for a single journey point with core survey functionalities.
- Growth: Supports multiple journey points with expanded reporting and integrations.
- Voice of the Customer: Includes all Growth features plus advanced analytics and custom dashboards.
Specific pricing details are available upon request. (wootric.com)
Ease of Use
Wootric's user-friendly interface allows for easy survey creation and deployment. The platform's real-time analytics enable swift action on customer feedback.
Integrations
Wootric integrates with various platforms, including Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, and Heap. (wootric.com)
Customer Support and Documentation
Wootric provides self-service support with access to a knowledge base and email support. For higher-tier plans, premium support options are available. (wootric.com)
Best-Fit Customer Profile
Wootric is ideal for B2B SaaS companies seeking to monitor customer experience across multiple touchpoints and integrate feedback into their existing workflows.
Retently
Retently offers NPS, CSAT, and CES surveys tailored for e-commerce businesses, focusing on customer experience management.
Features
- Survey Types: Provides NPS, CSAT, and CES surveys.
- Delivery Channels: Supports email, link, embed, kiosk, and in-app surveys.
- Integrations: Integrates with platforms like Intercom, HubSpot, Zendesk, Pipedrive, Salesforce, and Segment.
- Analytics: Offers advanced reporting, trends, benchmarking, AI-powered feedback classification, and topic analytics.
Pricing Model
Retently offers tiered pricing based on survey volume and features:
- Ecommerce Basic: $49 per month for up to 1,000 surveys.
- Ecommerce Pro: $299 per month for up to 20,000 surveys.
- Enterprise: Custom pricing for higher volumes and additional features.
Specific pricing details are available on Retently's website. (retently.com)
Ease of Use
Retently's intuitive interface facilitates easy survey creation and deployment. The platform's AI-powered analytics provide actionable insights into customer feedback.
Integrations
Retently integrates with platforms such as Intercom, HubSpot, Zendesk, Pipedrive, Salesforce, and Segment. (retently.com)
Customer Support and Documentation
Retently offers email support, live chat, and Zoom support for higher-tier plans. A dedicated account manager is available for Enterprise customers. (retently.com)
Best-Fit Customer Profile
Retently is well-suited for e-commerce businesses aiming to collect and analyze customer feedback to enhance the shopping experience and drive customer loyalty.
Side-by-Side Comparison
| Feature | Wootric | Retently |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES |
| Delivery Channels | Web app, mobile app, email, link, Intercom Messenger | Email, link, embed, kiosk, in-app surveys |
| Integrations | Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, Heap | Intercom, HubSpot, Zendesk, Pipedrive, Salesforce, Segment |
| Pricing | Tiered plans based on journey points and features; contact for pricing | Ecommerce Basic: $49/month; Ecommerce Pro: $299/month; Enterprise: Custom pricing |
| Ease of Use | User-friendly interface with real-time analytics | Intuitive interface with AI-powered analytics |
| Customer Support | Self-service support; premium support for higher-tier plans | Email support, live chat, Zoom support; dedicated account manager for Enterprise customers |
| Best-Fit Customer Profile | B2B SaaS companies monitoring customer experience across multiple touchpoints | E-commerce businesses seeking to enhance customer experience through feedback analysis |
Which to Choose
When deciding between Wootric and Retently for your online store, consider the following:
Wootric: Ideal for B2B SaaS companies that require real-time customer feedback across various touchpoints and need to integrate insights into existing workflows.
Retently: Suited for e-commerce businesses aiming to collect and analyze customer feedback to improve the shopping experience and foster customer loyalty.
Evaluate your specific needs, budget, and desired integrations to
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
