When evaluating post-purchase survey tools for Shopify merchants, three platforms often come up: Zigpoll, Asklayer, and Fairing. Each offers unique features tailored to gather customer feedback effectively. This comparison delves into their core functionalities, pricing models, ease of use, integrations, customer support, and ideal user profiles to help you determine the best fit for your business.
Zigpoll
Zigpoll is a Shopify app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection.
Core Features and Functionality
- Survey Types: Supports post-purchase, on-site, and exit-intent surveys.
- Question Formats: Offers flexible question types, including single-select, multi-select, sliding scale, and photo selections.
- AI Insights: Provides automatic AI-powered insights to analyze responses.
- Customization: Allows custom styling of surveys to match brand aesthetics.
- Synthetic Responses: Includes synthetic responses for market research and testing.
Pricing Model
Zigpoll offers a tiered pricing structure:
- Lite: Free plan with up to 100 responses per month.
- Standard: $29 per month for up to 500 responses.
- Advanced: $97 per month for up to 2,000 responses.
- Ultimate: $194 per month for unlimited responses.
Each plan includes unlimited surveys and AI-powered insights. (zigpoll.com)
Pros and Cons
Pros:
- Easy Shopify Integration: One-click installation for seamless setup.
- Flexible Survey Types: Covers various survey needs, enhancing data collection.
- Clean User Interface: Intuitive design for both merchants and customers.
- Zero-Party Data Collection: Gathers data directly from customers, ensuring accuracy.
- Affordable Pricing: Competitive pricing with a free tier available.
- Responsive Support: Known for prompt and helpful customer service.
Cons:
- Limited Advanced Features: Some advanced analytics may be less comprehensive compared to competitors.
- Customization Constraints: While customizable, some design elements may be restrictive.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking an affordable, easy-to-implement survey tool with a focus on zero-party data collection and AI-driven insights.
Asklayer
Asklayer is a Shopify app that enables micro-surveys and on-site feedback collection at multiple touchpoints.
Core Features and Functionality
- Survey Types: Offers micro-surveys and on-site feedback forms.
- Multiple Touchpoints: Collects feedback at various stages of the customer journey.
- Customization: Provides options to tailor surveys to brand identity.
- Analytics: Delivers insights into customer behavior and feedback trends.
Pricing Model
Asklayer's pricing details are not specified in the available sources. It's advisable to visit their official website or contact their sales team for the most current information.
Pros and Cons
Pros:
- Multiple Feedback Channels: Captures insights across different customer touchpoints.
- Brand Customization: Ensures surveys align with brand aesthetics.
- Behavioral Insights: Provides valuable data on customer interactions.
Cons:
- Pricing Transparency: Lack of clear pricing information may be a concern for budget planning.
- Integration Details: Specific integration capabilities are not detailed in the available sources.
Best-Fit Customer Profile
Suitable for Shopify merchants looking to gather feedback at various customer touchpoints and who prioritize behavioral insights, provided they can obtain clear pricing and integration details.
Fairing
Fairing is a Shopify app focused on post-purchase attribution surveys with deep analytics integrations.
Core Features and Functionality
- Survey Types: Specializes in post-purchase attribution surveys.
- Analytics Integrations: Integrates with analytics platforms for comprehensive data analysis.
- Attribution Tracking: Tracks customer journeys to attribute sales accurately.
Pricing Model
Specific pricing information for Fairing is not available in the provided sources. Prospective users should consult Fairing's official website or contact their sales team for detailed pricing.
Pros and Cons
Pros:
- Attribution Focus: Specializes in understanding the impact of various touchpoints on sales.
- Deep Analytics: Offers in-depth data analysis capabilities.
Cons:
- Pricing Transparency: Lack of clear pricing information may hinder decision-making.
- Integration Details: Specific integration capabilities are not detailed in the available sources.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking to understand the effectiveness of different marketing channels and customer touchpoints, provided they can access detailed pricing and integration information.
Three-Way Comparison
The following table summarizes the key features of Zigpoll, Asklayer, and Fairing:
| Feature | Zigpoll | Asklayer | Fairing |
|---|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent surveys | Micro-surveys, on-site feedback forms | Post-p |
