When evaluating survey tools for subscription commerce on Shopify, it's essential to consider how each platform aligns with the unique needs of subscription-based businesses. Zigpoll, Gojiberry, and Delighted are three prominent options, each offering distinct features and pricing models. Below is a detailed comparison to assist in determining the best fit for your subscription commerce needs.
Zigpoll
Features and Functionality
Zigpoll is a Shopify-integrated survey app designed to collect zero-party data through post-purchase, on-site, and exit-intent surveys. It offers a variety of question formats, including single-select, multi-select, sliding scale, and photo selections. The platform provides AI-powered insights, enabling real-time analysis of survey responses. Additionally, Zigpoll supports SMS surveys and offers white-label customization options. Its one-click Shopify integration allows for quick deployment without the need for developer assistance. (zigpoll.com)
Pricing Model
Zigpoll offers a tiered pricing structure:
- Lite: Free plan with up to 100 responses per month.
- Standard: $29 per month for up to 500 responses.
- Advanced: $97 per month for up to 2,000 responses.
- Ultimate: $194 per month for unlimited responses.
Each plan includes unlimited surveys, AI insights, and various customization options. Annual billing offers a 25% discount. (zigpoll.com)
Pros and Cons
Pros:
- Easy Shopify integration.
- Flexible survey types.
- Clean user interface.
- Zero-party data collection.
- Affordable pricing.
- Responsive customer support.
Cons:
- Limited advanced analytics compared to some competitors.
- SMS survey feature is limited in lower-tier plans.
Best-Fit Customer Profile
Zigpoll is well-suited for Shopify merchants seeking an easy-to-use, cost-effective survey tool that emphasizes zero-party data collection and offers a range of survey types.
Gojiberry
Features and Functionality
Gojiberry is a Shopify survey app focused on post-purchase attribution and customer polls. It enables merchants to gather feedback on customer satisfaction, product preferences, and purchasing behavior. The platform integrates with Shopify to track customer interactions and provides insights into post-purchase experiences. Gojiberry supports customizable survey templates and offers analytics to interpret customer responses.
Pricing Model
Gojiberry's pricing details are not publicly available. For accurate and up-to-date information, it's recommended to contact Gojiberry directly or visit their official website.
Pros and Cons
Pros:
- Focus on post-purchase attribution.
- Customizable survey templates.
- Integration with Shopify for tracking customer interactions.
- Provides insights into customer satisfaction and purchasing behavior.
Cons:
- Pricing information is not publicly disclosed.
- Limited information on advanced analytics features.
Best-Fit Customer Profile
Gojiberry is ideal for Shopify merchants interested in understanding post-purchase customer experiences and behaviors, particularly those focused on attribution and customer satisfaction.
Delighted
Features and Functionality
Delighted is a survey tool that specializes in Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. It offers email and SMS survey distribution, allowing merchants to collect feedback across various channels. Delighted provides real-time analytics and integrates with platforms like Shopify to correlate survey responses with customer data. The platform is known for its simplicity and ease of use, making it accessible for merchants without extensive technical expertise.
Pricing Model
Delighted offers tiered pricing based on response volume:
- Starter: Up to 100 responses per month.
- Professional: Up to 500 responses per month.
- Enterprise: Custom pricing for higher response volumes.
Each plan includes survey distribution via email and SMS, real-time analytics, and integrations with various platforms. For detailed pricing information, it's advisable to contact Delighted directly or visit their official website.
Pros and Cons
Pros:
- Specializes in NPS, CSAT, and CES surveys.
- Supports email and SMS survey distribution.
- Real-time analytics.
- Integrates with platforms like Shopify.
- User-friendly interface.
Cons:
- Limited to specific survey types (NPS, CSAT, CES).
- Pricing details are not publicly disclosed.
Best-Fit Customer Profile
Delighted is suitable for Shopify merchants seeking a straightforward tool to measure customer satisfaction through NPS, CSAT, and CES surveys, particularly those who prefer email and SMS distribution channels.
Three-Way Comparison
The following table summarizes the key features of Zigpoll, Gojiberry, and Delighted:
| Feature | Zigpoll | Gojiberry | Delighted |
|---|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent surveys | Post-purchase attribution, customer polls | NPS, CSAT, CES surveys |
| **Zero-Party Data Collection |
